Ronak Singh

Manager – People Services (HRIS)

Gurgaon | 03/2020 – Present

• Collaborated with regional and global account managers to coordinate client operations, ensuring 100% on-time project execution across cross-functional teams.

• Assigned and monitored daily tasks for a team of 10, achieving operational targets and boosting performance by 15%.

• Conducted UAT/PROD testing for new SuccessFactors features, Service now implementation, verifying business requirements and improving customer satisfaction by disseminating updates via ServiceNow.

• Managed end-to-end hire-to-retire processes, critical month-end activities and reporting, including contract creation and setting up employee data, ensuring 100% audit readiness.

• Led monthly stakeholder reviews, providing process insights and inputs to enhance the process and achieve the target of agreed SLA/KPI.

• Proactively resolved 100+ client and stakeholder queries monthly, fostering a client-first mindset.

• Built strong relationships with internal and external stakeholders, delivering high-touch account support across multiple time zones.

Account Receivables – Order to Cash & Vendor Management

Gurgaon | 12/2015 – 03/2020

• Led critical problem-solving for 50+ escalations monthly, providing evidence-based solutions to ensure end-to-end delivery.

• Issued 200+ sales orders and generated invoices monthly based on sales agreements, achieving 95% accuracy.

• Tracked overdue invoices for 30+ customers, reducing overdue payments by 25% through timely reminders and statements.

• Recorded and applied 150+ customer payments monthly to AR ledger, resolving discrepancies for short/overpayments within SLA.

• Analysed AR data, identifying trends and reducing bad debts by 10% through monitoring AR aging reports.

• Delivered weekly governance decks, highlighting process challenges and improving invoice workflow efficiency by 20%.

• Supported global teams, increasing efficiency by 30% and client satisfaction by 77% through successful UAT implementations.

• Maintained accurate vendor records in ERP systems for 100+ vendors, ensuring a single source of truth and zero payment errors.efficiency gains of up to 80% through Lean Six Sigma initiatives and cross-functional collaboration. Proven track record in enhancing client satisfaction by 77% via proactive query resolution and system implementations. Skilled in Microsoft Office Suite, ERP systems, ServiceNow, and fostering high-performance teams.