Ronald Dsouza

Transform the legacy mainframe-based data transformation system to a client proprietary data transformation system that delivers data analytics on the tax amount files, and builds transformations to update client databases as required, with compliance to guidelines and SOPs to maintain data integrity.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Strategic Planning and Vision: Define transformation goals aligned with business objectives. Develop roadmaps, and identify key performance indicators to measure success.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Lead and mentor team members. Assign tasks and manage workloads to ensure timely delivery. Foster collaboration across cross-functional teams.
• Ensure data quality and integrity throughout the transformation process. Guide the team in using appropriate resources to deliver a quality product.
• Act as a bridge between teams and business stakeholders. Communicate progress, challenges, and results effectively.
• Identify potential risks in transformation. Develop contingency plans and ensure compliance with laid-out guidelines.
• Promote automation and efficiency in data workflows. Encourage continuous improvement through retrospectives and feedback loops.
• Maintain clear documentation of processes and decisions. Provide regular reports to senior management on progress and outcomes.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Coordinated resources effectively to meet project deadlines and achieve desired results.
• Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.

Procure tax files from the tax authority/vendors, and validate that the received file is in line with the requirements. Load the file into the client file receipt system. Process and validate the file to ensure accuracy and compliance with data integrity. Load the file to the respective client database for downstream processes to pick up data as required.

• Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity and cost savings.
• Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
• Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
• Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
• Streamlined communication within the team, leading to better project coordination and timely completion of tasks.
• Led root cause analysis efforts on process failures, preventing future occurrences through corrective action implementation.
• Reduced production downtime by maintaining equipment and troubleshooting issues proactively.
• Designed and executed training programs for new hires, fostering a culture of continuous learning among employees.
• Implemented new process automation tools, resulting in reduced manual labor and increased productivity.
• Provided technical support during process upgrades or equipment installations, ensuring minimal disruption to operations.
• Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
• Evaluated current processes to develop improvement plans.
• Compliance Oversight: Ensure adherence to laid-out guidelines. Support audits and reporting.
• Stakeholder Support: Act as a liaison between teams and clients. Resolve clarifications, issues, and exceptions.

End-to-end processing of property valuation, starting with onboarding properties that require valuation. Assign the properties to be valued to a registered real estate agent for the required field, follow up, and provide support to the vendor to ensure valuation submission with adherence to stakeholder-agreed timelines for finished product delivery.

• Manage and monitor end-to-end property valuation workflows, ensuring accuracy and adherence to established standards.
• Quality Control: Review valuation reports for completeness, consistency, and accuracy.
• Stakeholder Communication: Liaise with real estate agents, vendors, and other stakeholders to resolve discrepancies and issues.
• Process Improvement: Identify inefficiencies, suggest enhancements, and implement best practices using tools.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Outbound calls for an HR process to collect information from prospective candidates and update resumes as required. Conduct interviews with candidates based on a provided set of questions, and document their responses, which in turn will be shared with the recruitment company. Later, I moved to service sales to inquire about the prospective technology and IT needs of MNCs.

• Customer Support: Handle outbound calls to prospective customers or candidates with inquiries or service requests.
• Issue Resolution: Troubleshoot problems, and provide effective solutions promptly.
• Data Entry: Accurately record customer and candidate interactions, and update templates.
• Product Knowledge: Maintain up-to-date knowledge of company products, services, and policies.
• Communication: Maintain a professional and empathetic tone during all interactions.
• Follow-up: Ensure timely follow-up on callback requests.
• Quality Assurance: Adhere to call scripts, quality standards, and performance metrics.