Customer Service Executive
- Assisted customers with product returns or exchanges according to established guidelines.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Communicated effectively with team members to ensure timely response times for customers.
- Ensured that all customer queries were handled quickly and professionally.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.