RONIT ROY
Bangalore
Summary
L3 Support Engineer / Senior Technical Support Professional with 5+ years of experience in enterprise IT support, Azure cloud environments (Azure Virtual Desktop, Azure VMs), device management (Intune, SCCM), and incident management. Strong troubleshooting skills with exposure to PowerShell scripting, Infrastructure-as-Code (ARM/Bicep), and monitoring tools (Azure Monitor, Log Analytics, Sentinel). Customer-focused with hands-on experience in ServiceNow and Change Management processes.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Analyst
APEX Group (Accion Labs)
Bangalore, Karnataka
07.2025 - 12.2025
- Manage and maintain Domain Controllers across domains and forests
- Handle user, group, and computer account management
- Perform AD health checks, replication monitoring, and troubleshooting
- Manage FSMO roles, Global Catalogs, and AD Sites & Services
- Plan and execute AD migrations, domain consolidations, and upgrades
- Implement Azure AD / Microsoft 365 identity solutions
- Work on tenant-to-tenant migrations or hybrid setups
Senior Technical Support Engineer
NTT DATA
Bengaluru, Karnataka
04.2025 - 06.2025
- Delivered advanced troubleshooting for system, device, and identity-related incidents.
- Supported Active Directory & Azure AD authentication and performance issues.
- Maintained documentation and collaborated on permanent resolutions.
Senior Process Executive
Cognizant
Bengaluru, Karnataka
12.2023 - 03.2024
- Handled enterprise-level process operations and incident resolution.
- Ensured SLA adherence and quality compliance in ticket handling.
- Resolve issues related to login failures, account lockouts, replication, and permissions
- Provide L2/L3 support for identity-related incidents
- Root cause analysis (RCA) and documentation
Associate Engineer
Concentrix
Bengaluru, Karnataka
03.2022 - 09.2023
- Provided technical support for enterprise infrastructure and end-user devices.
- Managed Active Directory user accounts and access provisioning.
- Troubleshot system and application-related incidents.
- Work with security teams, IT admins, and business units
- Gather requirements and translate them into IAM solutions
- Provide guidance on best practices and access governance
Sales Consultant
Vendas Solutions
Bengaluru, Karnataka
01.2018 - 09.2021
- Managed B2B and B2C client relationships and business development activities.
- Generated leads, conducted product presentations, and closed sales opportunities.
- Provided post-sales technical coordination and customer support.
- Administer Azure Active Directory (Microsoft Entra ID)
- Configure SSO (Single Sign-On) for enterprise applications
- Implement Multi-Factor Authentication (MFA) and Conditional Access policies
- Manage hybrid identity (AD + Azure AD sync using AAD Connect)
Education
M.Sc. - Computer Science
Kalinga University
01-2017
B.Sc. - Science
Andhra University
01-2015
Skills
Azure Virtual Desktop (AVD), Azure Virtual Machines, Azure AD, Active Directory, FSLogix
Microsoft Intune & SCCM – Device management, application deployment, compliance & configuration policies
PowerShell scripting, Azure CLI, ARM Templates, Bicep (basic)
Azure Monitor, Log Analytics, Microsoft Sentinel
RBAC, Conditional Access, Security Hardening & Vulnerability Remediation
ServiceNow, Incident Management, Change Management
Certification
Microsoft Certified: Azure Fundamentals (AZ-900)
Timeline
Analyst
APEX Group (Accion Labs)
07.2025 - 12.2025
Senior Technical Support Engineer
NTT DATA
04.2025 - 06.2025
Senior Process Executive
Cognizant
12.2023 - 03.2024
Associate Engineer
Concentrix
03.2022 - 09.2023
Sales Consultant
Vendas Solutions
01.2018 - 09.2021
M.Sc. - Computer Science
Kalinga University
B.Sc. - Science
Andhra University