RONIT SARKAR
Kolkata
Summary
Accomplished leader at Citibank, driving global server migrations and earning recognition for excellence. Expert in ServiceNow management and cross-functional collaboration, with a proven track record in client engagement and strategic planning. Mentored teams to surpass objectives, achieving over 100,000 successful changes while fostering innovation and efficiency. Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
6
6
years of professional experience
Work History
Team Lead
CITIBANK
01.2022 - Current
- Analyzed, oversaw and seamlessly completed organizational changes for global migration of over 100,000 servers.
- Led a team to achieve exceptional results during Phase 2 extension of Migration Project.
- Developed comprehensive Standard Operating Procedures (SOPs) to ensure clarity and alignment.
- Mentored new team members, providing guidance to foster skill development and success.
- Facilitated seamless collaboration between cross-functional teams and support groups.
- Conducted high-stakes meetings with stakeholders, enhancing client relationship management.
- Documented processes and business workflows to support project functionality and efficiency.
- Earned recognition for three consecutive years for high-quality work and adherence to deadlines.
Change Coordinator
CITIBANK
01.2020 - 01.2022
- Spearheaded migration of EOVS RedHat Servers from RHEL 6 to 7 for Mexico region starting in 2020.
- Orchestrated bulk Upgrade and Commit Changes across development, testing, production, and contingency environments using ServiceNow SAAS Platform.
- Analyzed critical situations and provided innovative solutions to maintain project momentum.
- Managed Changes for specialized servers, ensuring seamless transitions aligned with requirements.
- Collaborated with cross-functional teams to achieve timely delivery of key milestones, exceeding 10,000 successful changes.
- Engaged with clients to proactively address needs, fostering strong relationships and surpassing business objectives.
Education
M.Tech - Computing Systems and Infrastructure
BITS Pilani
01.2023
Bachelor of Computer Applications -
Institute of Engineering and Management
01.2019
All India Senior School Certification Examination -
St. Joseph's College
01.2016
All India Secondary School Examination -
St. Joseph's College
01.2014
Skills
- ServiceNow SaaS platform
- ServiceNow management
- Change management
- Cross-functional collaboration
- Client engagement
- ITIL framework
- Organizational change management
- Server migration
- UNIX/Linux administration
- C programming
- C development
- SQL database management
- Java programming
- Python for data analytics
- IoT technologies
- Cybersecurity practices
- R programming
- Standard operating procedures
- Problem solving
- Mentorship and training
- Attention to detail
- Time management
- Strategic planning
- Data analysis
- Client communication
Personal Information
- Date of Birth: 12/22/97
- Nationality: Indian
Languages
- English, True, True, True, Proficient
- Hindi, True, True, True, Proficient
- Bengali, True, True, True, Proficient
Disclaimer
The information provided is true to the best of my knowledge.
Home
+91-9830481995
Alternate Number
+91-9123373520
Timeline
Team Lead
CITIBANK
01.2022 - Current
Change Coordinator
CITIBANK
01.2020 - 01.2022
M.Tech - Computing Systems and Infrastructure
BITS Pilani
Bachelor of Computer Applications -
Institute of Engineering and Management
All India Senior School Certification Examination -
St. Joseph's College
All India Secondary School Examination -
St. Joseph's College