Summary
Overview
Work History
Education
Skills
Certification
Professional and Extra-curricular Attainments
Languages Known
Disclaimer
PERSONAL PROFILE
Timeline
Generic
Kushal Palli

Kushal Palli

Pune,MH

Summary

"Seasoned ServiceNow Consultant with extensive experience in mapping customer requirements to standard functionality and delivering strategic solutions. Adept at integrating ServiceNow with other systems and supporting operational activities."

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Team Lead

Merck
2025 - Current
  • Point of Contact for Kickoff Meeting for Requirement understanding and feasibility check.
  • Acted as first POC for all Integration operations tasks.
  • Lead in Instance upgrade process.
  • Taking sign-off of Requirement Specification and Story Creation.
  • Implementation of Migration from AWS to CWS along with Developers.
  • Driving daily Scrum call and Weekly Progress call with Product owner.
  • Taking responsibility of high priority stories and escalations.
  • Taking ownership of Major/Minor Releases and Hyper-care period.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Platform: Vancouver/Xanadu
  • Duration: 20 months
  • Client: Merck(client)

Team Lead

Atos / SIEMENS
  • Connecting with Product Owner to create stories.
  • Determining Sprint Capacity and Planning.
  • Driving Daily Scrum calls and resolving blocking points.
  • Taking responsibility of high priority stories and escalations.
  • Creating and maintaining Knowledge Transfer sessions and documentation of new implementations.
  • Platform: Paris / Rome / San Diago
  • Duration: 12 months
  • Client: Atos / SIEMENS (client)

Senior Consultant

Atos / UPS
  • Streamline Customer Requirements into Stories.
  • Maintaining CMDB Hierarchy along with Custom class creation.
  • Accountability of CMDB Data accuracy & enhancements.
  • Creating and Maintaining Knowledge Bases and Articles.
  • Automated Sanity Testing by developing ATF Test cases along with Custom Steps for each module.
  • Capitalized Integration Hub to Develop Custom actions for Change Management Integration.
  • Platform: Paris
  • Duration: 18 months
  • Client: Atos / UPS (client)

Consultant

Wipro
  • Interaction with Process owners to understand the business processes and new requirements.
  • Worked on ServiceNow to Coupa integration using Flow Designer and REST API.
  • Implemented Security Incident Response (SIR) in client environment.
  • Created integration reference guide document after completion of project.
  • Troubleshooting of issues related to integration.
  • Trained in Human Resource Service Delivery (HRSD) from serviceNow.
  • Platform: New York
  • Duration: 10 months
  • Client: Wipro

Associate Consultant

Vyom Labs / Airbus
  • Worked on ServiceNow to JIRA Bi-Directional integration through REST.
  • Customized Incident/Problem/Change applications.
  • Created new service catalog items, order guides and customized existing catalogs as per the new requirement.
  • Implemented and Customized PPM modules at client side.
  • Performing MID Server Installation and troubleshooting related issues.
  • Platform: London/Kingston
  • Duration: 12 months
  • Client: Vyom Labs /Airbus (client)

Project Engineer

Vyom Labs/Airbus
  • Worked onsite and was appointed as SPOC from India team to showcase the skills to handle run mode issues.
  • Managing L2 team and ensuring resolution SLA's are met and above 95%.
  • Created new fields and tables as per the client requirement.
  • Worked on business rules on different scenarios to automate the process of incident and problem.
  • Worked on CMDB Identification and Reconciliation.
  • Worked on UI policies, UI actions, client scripts to make user interface effectively.
  • Worked with transform maps, data sources and different transform scripts for data loads and management.
  • Platform: Istanbul/Kingston
  • Duration: 18 months
  • Client: Vyom Labs/Airbus(client)

Education

M.E. - Computer Science & Engineering

NKOCET

Skills

  • ServiceNow Development, Implementation and Administration
  • Strong platform architecture skills, deep expertise in ITSM
  • Advanced configuration and scripting (JavaScript, Glide)
  • PPM,HRSD Implementer
  • Integration capabilities (REST/SOAP)
  • Strong leadership, and consulting experience
  • BMC Remedy, Agile Methodology, Testing, HTML

Certification

  • ServiceNow Certified System Administrator (CSA-19926584)
  • Certified Application Developer (CAD)
  • Certified Implementation Specialist-ITSM
  • Certified Implementation Specialist- HRSD
  • Certified Implementation Specialist – PPM
  • ITIL V4 Certified

Professional and Extra-curricular Attainments

Worked in Toulouse, France (Airbus headquarter) during Knowledge Transfer and reverse shadow phase while transition of the project from Toulouse team to Airbus India team. I was appointed as SPOC from Airbus India team to showcase the skills to handle run mode issues. Received appreciations from client “Contribution to SeMAPHORE Global Performance Improvement: a good model for DELIVER CUSTOM VALUE”. Received appreciations from parent company for providing “Consistent Professional Support & Customer Satisfaction”. Handled end to end process including client communication.

Languages Known

English
Hindi
Marathi
Telgu

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge and belief. Place :- PUNE (Kushal Palli)

PERSONAL PROFILE

  • Father’s Name: Deepak Palli
  • Sex: Male
  • Marital Status: Married
  • Nationality: Indian

Timeline

Team Lead

Merck
2025 - Current

Team Lead

Atos / SIEMENS

Senior Consultant

Atos / UPS

Consultant

Wipro

Associate Consultant

Vyom Labs / Airbus

Project Engineer

Vyom Labs/Airbus

M.E. - Computer Science & Engineering

NKOCET

Similar Profiles

CREATE PROFILE
Kushal Palli