Chaithra Shetty
HR Operation Team Lead
Navi Mumbai
Summary
Results-driven HR Professional with over 8+ years of experience in HR operations, employee engagement, policy development, and HRIS automation across EMEA & APAC regions. Proven expertise in performance management, employee relations, talent development, and compliance. Adept at strategic collaboration, leveraging data analytics to drive informed decision-making and process improvements. Passionate about aligning HR strategies with organizational goals to boost efficiency and employee satisfaction.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
Work History
Human Resources Team Lead – EMEA
Excis Compliance
02.2024 - Current
- Led end-to-end HR operations across the employee lifecycle, including onboarding, offboarding, employee relations, HR compliance, and benefits administration for EMEA regions
- Managed a high-performing team, driving process optimization, standardization, and automation to enhance service delivery and ensure SLA adherence within HR Shared Services (HRSS)
- Partnered with cross-functional teams to implement HR policies, ensure GDPR and local labor law compliance, and support organizational development (OD) initiatives
- Oversaw HR systems and tools including HRIS (SAP SuccessFactors, Workday), ATS, and payroll platforms, ensuring data integrity, workflow accuracy, and timely reporting
- Delivered HR analytics and dashboards using Excel and Power BI, enabling data-driven decision-making through tracking of HR metrics and KPIs
- Supported workforce planning, resource allocation, and strategic HR projects, collaborating with senior leadership on headcount forecasting and budget alignment
- Resolved complex employee relations issues, conducted internal audits, and drove continuous improvement in HR process compliance and service excellence
- Acted as a key point of contact for internal audits, legal queries, and risk mitigation strategies related to HR documentation and people operations
Senior Executive – People & Culture Operations
Morningstar
11.2021 - 02.2024
- Delivered daily support for employee lifecycle processes
- Acted as Subject Matter Expert for HR operations in the EMEA region
- Led automation of HR workflows, including contract generation and training dashboards
- Supported data governance and process documentation
- Participated in audit and lean initiatives to increase operational efficiency
Associate – HR Auditor
Wipro Pvt. Ltd
04.2018 - 11.2021
- Contributed to Workday HR system implementation, managing job structures, hires, and terminations
- Conducted data validation and pre-payroll checks
- Improved HR SOPs and led functional testing for Workday and Oracle modules
- Acted as SME for merge processes and trained new team members
Executive – Immigration Support
Hexaware Pvt. Ltd
12.2016 - 12.2017
- Advised clients on international documentation, immigration processes, and visa applications
- Liaised with consulates and provided case status updates
- Delivered backend support and trained new hires in operations
Education
Bachelor of Accounting and Finance -
Western College of Commerce and Business Management
Higher Secondary Certificate (HSC) - undefined
Tilak Jr. College
Skills
HR Operations & Administration
Employee Relations & Engagement
Performance Management
HR Policy Implementation
HRIS (Workday, Oracle, Zoho People, ServiceNow)
Compliance & Audit
Process Automation & Optimization
Talent Management
Change Management
Onboarding & Offboarding
Training & Development
Strategic HR Partnering
Compensation & Benefits
HR metrics and analytics
Critical thinking capacity
Negotiation and persuasion
Performance evaluation expertise
Onboarding program design
Labor law compliance
Employment law
Team-building activities
Problem-solving
Adaptability and flexibility
Accomplishments
- Improved team performance by implementing Lean Six Sigma principles for quality-related tasks.
- Received the Glaze Award for successfully completing process transitions from PeopleSoft HRMS to Oracle HRMS with 100% accuracy and efficiency.
- Received appreciation from Global Heads for independently managing termination escalation calls for global employees.
Timeline
Human Resources Team Lead – EMEA
Excis Compliance
02.2024 - Current
Senior Executive – People & Culture Operations
Morningstar
11.2021 - 02.2024
Associate – HR Auditor
Wipro Pvt. Ltd
04.2018 - 11.2021
Executive – Immigration Support
Hexaware Pvt. Ltd
12.2016 - 12.2017
Higher Secondary Certificate (HSC) - undefined
Tilak Jr. College
Bachelor of Accounting and Finance -
Western College of Commerce and Business Management