Travel
Roohi Zainab
Risk And Compliance Professional
Hyderabad
Summary
Professional with ~15 years of experience seeking leadership roles in areas related to: Risk & Regulatory Affairs | Ethics, Independence & Compliance | Operations and Project Management | Regulatory Reporting | Client and Customer Experience | Internal Audit and Internal Controls | Risk Management.
I thrive in multicultural, global teams and am energized by the process of bringing stability. I am a highly experienced coach and team leader who enjoys managing teams with a varied demographic.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Assistant Manager | Personal Monitoring
Deloitte
Hyderabad
02.2022 - Current
- Responsible for building this pilot team from the ground up
- Interviewed and hired candidates for the role
- Collaborated with the firm Management and Leadership team to establish team process flow, process documents and risk model
- Developed process documents for the team including training material, distribution articles
- Onboarded and trained the team of ~15 professionals in India and assisted in onboarding professionals and peer Managers in US
- Developed scoring methodology and reporting structure
- Prepared staffing solutions and performed regular leave planning for team
- Coached and mentored team members to improve performance and optimize employee skill set
- Collaborated with cross functioning teams to establish and run new protocols within the team
- Performed periodic employee performance assessment and provided constructive feedback for employee engagement and retention
- Demonstrated excellent problem solving skills by proactively identifying problems through employee dialog and observation
- Developed solutions regularly for stabilizing the pilot team, including tweaking targets, cutting the fat and improved productivity techniques
- Prepared and presented team effectiveness reports to firm leadership, for PCAOB reporting
- Assisted in preparing and developing Excel and Tableau reports
- Collaborated with teams to develop IT tools including tool enhancements.
- Performed UAT testing for new tools developed
Assistant Manager | Ethics & Compliance
Deloitte
Hyderabad
09.2015 - 02.2022
- Expertise in Firm Independence Policy, Regulatory Compliance and Team Process Guidelines
- Created Reprimand memos, warning emails, templates, and related communications to be sent to professionals and leaders
Prepared high-level executive summaries and reports of violations for the review committee which consists of firm leadership - Planned monthly and annual goals, monitored progress, managed inventory, allocated and supervised tasks and projects for team
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed day-to-day business, evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
- Created screening tests for interviews, evaluated candidate assessments, interviewed candidates, and coordinated feedback with leadership
Senior Analyst
Deloitte
Hyderabad
04.2014 - 04.2015
- Brainstormed and developed solutions based on the observations, strategized for optimized productivity through elimination of non-value-added steps
- Sought continuous improvement by discussing creative ways to address problems related to process or team member performance
- Implemented these ideas after presenting to the appropriate stakeholders
- Used ServiceNow to organize and manage tickets to provide assistance to professionals with Ethics & Compliance matters.
Analyst
Deloitte
Hyderabad
01.2012 - 08.2014
- Compiled facts and circumstances surrounding current noncompliance violations into a case that encompassed past compliance history related to a specific individual/engagement
- Performed secondary research related to noncompliance violations, obtain all relevant information needed to process Discipline cases and assign a preliminary consequence based on the applicable policies and past cases to ensure fair and consistent outcomes
Maintained a healthy degree of skepticism to ensure accuracy of the violations noted
• Performed benchmark analysis to identify prior cases with similar fact patterns to confirm fair and consistent outcome
• Gain a detailed understanding of existing policies, internal guidance and protocols
• Demonstrated strong problem-solving skills
• Assist the US and India team members in ad-hoc projects
• Supported the team by participating in special projects/ assignments, such as performing additional research on cases, providing suggestions for process improvement and contributing in brainstorming sessions etc.
Management Trainee
Genpact
Hyderabad
04.2011 - 01.2012
- Led a team of 40 professionals of a customer service process, across a varied demographic spread.
- Provided process and soft skills training while working with the client.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Handled day-to-day customer or client questions via telephone or email.
- Assisted with onboarding of new employees by providing training and development resources.
- Analyzed customer feedback to identify areas for improvement.
- Conceptualized innovative sales solutions to increase company revenue.
- Gained knowledge of company policies, protocols and processes.
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Process Developer
Genpact
Hyderabad
06.2009 - 03.2011
- Designed process knowledge assessments and created plans for improvement of team metrics.
- Managed team performance, SLA and implemented process efficiencies for improved client reviews.
- Assisted leadership in budget planning including head count predictions and cost to company forecast.
- Created customized quality control and assurance methodologies to verify successful completion of self-designed and externally-sourced business processes.
- Trained employees on new business processes using in-person and online education.
- Performed call quality analysis and scored employee performance
Process Associate
Genpact
Hyderabad
04.2008 - 05.2009
- Assisted clients in a Customer Service Representative role for a small business credit card company.
- Provided assistance to customers over the phone, emails and over Chat assistance.
- Demonstrated customer centric attitude by providing white glove customer service, in rotation shifts, to a global customer base.
Education
MBA - General Management
Indian Institute of Management - Calcutta
Kolkatta 04.2010 - 04.2011
Bachelor of Commerce - Accounting And Commerce
St. Ann's College For Women | Osmania University
Hyderabad 06.2005 - 04.2008
Skills
Client and Stakeholder Management
Regulatory Reporting
Employee Training and Onboarding
Internal Controls
Project Management
Presentation Skills
Certification
Certified ScrumMaster (CSM)
Interests
Books
Pets
Kitchen Gardening
Timeline
Certified ScrumMaster (CSM)
09-2022
Assistant Manager | Personal Monitoring
Deloitte
02.2022 - Current
Deloitte Faculty Excellence
06-2017
Assistant Manager | Ethics & Compliance
Deloitte
09.2015 - 02.2022
Senior Analyst
Deloitte
04.2014 - 04.2015
Analyst
Deloitte
01.2012 - 08.2014
Management Trainee
Genpact
04.2011 - 01.2012
MBA - General Management
Indian Institute of Management - Calcutta
04.2010 - 04.2011
Process Developer
Genpact
06.2009 - 03.2011
Process Associate
Genpact
04.2008 - 05.2009
Bachelor of Commerce - Accounting And Commerce
St. Ann's College For Women | Osmania University
06.2005 - 04.2008