SREE KUMAR
Product/Service Delivery ~ Project/Program Management~ PMO
Marthahalli
Summary
Senior Program Manager directing program governance, cross-functional planning, and contract-aligned delivery for global client work. Coordinates 6–10 cross-project dependencies, manages milestones, and adjusts work plans to protect timelines and keep teams aligned. Supports smooth execution through clear reporting, partner engagement, and disciplined follow-through.
Overview
1
1
Language
3
3
Certifications
25
25
years of professional experience
Work History
Senior Manager, Bangalore
Aeries Technology
07.2024 - 04.2025
- Owning end to end project delivery including initiation, planning, execution, risk management in the US and Europe regions.
- Coordinated internal and partner efforts toward a common objective
- Tracking project milestones
- Ensured efficient distribution of resources among all projects
- Mitigated risks by proactively addressing issues
- Enhanced stakeholder engagement and problem resolution methods
- Revised work plans for better adherence to program objectives
- Coordinated across different departments to ensure milestone completion
- Built strong customer relationships with proactive outreach.
Senior Manager( Partner Projects ), Bangalore
Sirion Labs
10.2022 - 01.2023
- Oversaw participation of partners in ongoing projects
- Coordinated internal and partner efforts toward a common objective
- Tracking project milestones
- Handling interdependencies among projects
- Ensured efficient distribution of resources among all projects
- Mitigated risks by proactively addressing issues
- Enhanced stakeholder engagement and problem resolution methods
- Revised work plans for better adherence to program objectives
- Coordinated across different departments to ensure milestone completion
- Built strong customer relationships with proactive outreach.
Project/Service Delivery Manager and Program Management and PMO – Hyderabad/Bangalore
Vistex Asia Pacific Pvt Ltd
04.2017 - 05.2022
- Led end-to-end delivery of complex programs across Asia Pacific and Japan, ensuring alignment with business goals, timelines, and quality standards.
- Managed Statements of Work (SoW) and Master Service Agreements (MSA), ensuring contractual compliance and effective execution.
- Established and maintained robust PMO governance frameworks, including project plans, milestones, dependencies, and success metrics.
- Delivered consistent executive-level reporting, providing clear visibility into program health, risks, financials, and progress.
- Monitored project financials (cost, revenue, and margins), ensuring projects remained within budget and met profitability targets.
- Facilitated executive, client, and cross-functional stakeholder meetings to drive alignment, decision-making, and issue resolution.
- Proactively identified, assessed, and escalated risks, issues, and dependencies, minimizing delivery and commercial impact.
- Negotiated contracts and managed scope changes, aligning stakeholder expectations with strategic and operational objectives.
- Led cross-functional collaboration across teams to ensure seamless delivery and adherence to critical timelines.
- Oversaw transition of projects into operations, ensuring stability, performance tracking, and value realization.
- Monitored post-implementation outcomes to confirm delivery of intended business benefits and ROI.
- Strengthened client relationships through effective communication, trust-building, and consistent delivery performance.
- Fostered a high-performance team culture through coaching, feedback, and continuous improvement practices.
- Drove process standardization and PMO best practices to enhance delivery consistency and governance maturity.
Project/Service Delivery Manager – PMO, Hyderabad
DPS Infotech, Hyderabad
06.2015 - 03.2017
- Led end-to-end delivery of complex programs across Asia Pacific and Japan, ensuring alignment with business goals, timelines, and quality standards.
- Managed Statements of Work (SoW) and Master Service Agreements (MSA), ensuring contractual compliance and effective execution.
- Established and maintained robust PMO governance frameworks, including project plans, milestones, dependencies, and success metrics.
- Delivered consistent executive-level reporting, providing clear visibility into program health, risks, financials, and progress.
- Monitored project financials (cost, revenue, and margins), ensuring projects remained within budget and met profitability targets.
- Facilitated executive, client, and cross-functional stakeholder meetings to drive alignment, decision-making, and issue resolution.
- Proactively identified, assessed, and escalated risks, issues, and dependencies, minimizing delivery and commercial impact.
- Negotiated contracts and managed scope changes, aligning stakeholder expectations with strategic and operational objectives.
- Led cross-functional collaboration across teams to ensure seamless delivery and adherence to critical timelines.
- Oversaw transition of projects into operations, ensuring stability, performance tracking, and value realization.
- Drove process standardization and PMO best practices to enhance delivery consistency and governance maturity.
Project/Service Delivery Manager, Hyderabad
Magnaquest Technologies
02.2011 - 06.2015
- Formed dedicated teams for individual projects, tracking their progress regularly.
- Ensured schedules, resource deployment management, and prevention of time over-runs
- Overseeing Statement of Work and Contract requirements
- Expertly managed project elements with minimal supervision
- Facilitated weekly and monthly project status calls
- Established service guidelines as benchmarks for top-tier delivery in alignment with SLA
- Coordinated communication channels with customers and internal teams
- Generated detailed performance reports focusing on key metrics, including response time and resolution rate.
- Held routine sessions focusing on customer expectations
- Documented customer communications and issues for future use.
- Managed service delivery expectations.
- Facilitated periodic sessions with clients to understand future needs
- Facilitated regular team meetings to discuss project status, challenges, and strategies for improvement.
Manager – Operations, Chennai
Business Software Solutions
10.2007 - 09.2008
- Elevated customer service standards through performance monitoring
- Monitored production performance metrics through detailed analysis of daily reports
- Produced extensive reviews on each operational department’s effectiveness.
- Formulated performance metrics for monitoring operational effectiveness
- Directed routine tasks, optimizing overall efficiency.
- Delegated responsibilities effectively to managers
- Handled complaints swiftly, maintaining high levels of customer contentment
- Developed standard operating procedures to streamline tasks.
Assistant Manager – Operations, Chennai
Customer Operational Services, Chennai
10.2006 - 08.2007
- Coordinated operational workflows to maximize output.
- Ensured quality standards met company compliance requirements.
- Consistently carried out employee evaluation procedures
- Coached employees to work together to carry out daily functions and meet service objectives.
- Ensured optimal staff allocation by preparing detailed weekly schedules
- Assessed productivity and quality through detailed system reports
- Identify areas of potential dissatisfaction through frequent client interactions
- Ensured provision of essential resources to close identified capability deficiencies.
Team Leader- Operations, Bangalore/Chennai
Accenture Services Pvt Ltd.
03.2004 - 10.2006
- Process focus was on Collections, complaint handling, reducing and controlling aged debt and ensuring minimum disputes with great element of Customer Service.
- Maintaining and updating the weekly performance dashboard.
- Managing call queue and optimize floor resource to meet SLA.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Oversaw job delegation to guarantee timely achievement of objectives
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Maintained a positive work environment that promoted collaboration between team members.
- Carrying out performance reviews for the entire team based on organizational goals, individual performance and self-development leading to growth opportunities, movements, and recognition.
Implementation Consultant, Chennai
PC India Ltd.
07.2000 - 06.2003
- Directed installation processes to ensure proper configuration of clients' software.
- Coordinated with engineering and sales teams to drive successful software implementations.
- Assisted in troubleshooting issues related to data transfer or system integration.
- Prepared detailed status reports for customers to provide clarity on implementation progress.
- Resolved customer inquiries regarding usage of the software product in an efficient manner.
- Created client rapport to grow profitability.
- Developed and maintained project documentation, including implementation plans and user guides.
- Developed and executed test plans to ensure software functionality meets client expectations.
- Facilitated user training sessions and workshops to promote effective software adoption.
Education
Bachelor of Technology - Civil Engineering
University of Calicut
Skills
Service delivery management
Operations management
Account management
Program/Project Management
PMO
Client stakeholder management
SLA governance
Executive reporting
Risk management
Resource planning
ITIL certification
Agile Scrum certification
Certification
Certified Scrum Master
Timeline
Senior Manager, Bangalore
Aeries Technology
07.2024 - 04.2025
Senior Manager( Partner Projects ), Bangalore
Sirion Labs
10.2022 - 01.2023
Project/Service Delivery Manager and Program Management and PMO – Hyderabad/Bangalore
Vistex Asia Pacific Pvt Ltd
04.2017 - 05.2022
Project/Service Delivery Manager – PMO, Hyderabad
DPS Infotech, Hyderabad
06.2015 - 03.2017
Project/Service Delivery Manager, Hyderabad
Magnaquest Technologies
02.2011 - 06.2015
Manager – Operations, Chennai
Business Software Solutions
10.2007 - 09.2008
Assistant Manager – Operations, Chennai
Customer Operational Services, Chennai
10.2006 - 08.2007
Team Leader- Operations, Bangalore/Chennai
Accenture Services Pvt Ltd.
03.2004 - 10.2006
Implementation Consultant, Chennai
PC India Ltd.
07.2000 - 06.2003
Bachelor of Technology - Civil Engineering
University of Calicut