Sandra Sunny

Kattappana

Summary

ServiceNow Developer with 3+ years of experience in designing and implementing enterprise solutions on the ServiceNow platform. Expertise in ITSM, custom application development, and Service Portal enhancements. Proficient in scripting, workflow automation. Demonstrated success in delivering scalable solutions that enhance performance and usability while meeting stakeholder requirements.

Overview

years of professional experience

Certification

Work History

Senior Software Engineer

Aspire Systems

04.2022 - Current

Collaborated with cross-functional teams to deliver high-quality software solutions.
Enhanced UI workflows and automated processes for improved user experience in Service Catalog items.
Updated Self Service Portal customization to optimize customer interface interaction.
Developed Access Control Lists (ACLs) and modified business rules to secure data access.
Conducted application unit testing to validate functionality before implementation.
Created coded processes and stored procedures in PL/SQL and SQL for reliable data manipulation.
Integrated Oracle HCM with Fusion Cloud solutions to support major HR functions.

Education

Master of Computer Applications - Computer Application

Marian College

Kuttikkanam

03.2022

Bachelor Of Computer Application - Computer Applications

St.George's College

Aruvithura

03.2020

Skills

ServiceNow expertise
IT service management(ITSM)
JavaScript programming
CSM portal development
Flow designer
Service portal design
Client-side scripting

Server-side scripting
Access control lists(ACL)
Unit testing and code review
HTML and CSS development
SQL and PL/SQL proficiency
Oracle HCM Fusion Cloud

Projects

Exponential-E Project - Customized and developed ITSM modules, service catalog items, workflows, and service portal widgets to automate processes, enhance user experience, and integrate with third-party systems.
Hail University Project - Developed and optimized APIs, PL/SQL procedures, and SQL queries to support data integration, improve system performance, and ensure seamless data synchronization.

Almozaini Project - HCM Mobile App, Developed SQL queries, BIP reports, REST/SOAP APIs, and RTF reports for Oracle HCM, supporting HR data processing, reporting, and system integrations.

DEPA Project - Provided backend support for APIs, PL/SQL procedures, and SQL queries, troubleshooting issues to ensure system functionality and improve data synchronization.

Certification

Oracle Global Human Resources Cloud 2022 Certified Implementation Professional, 02/2023 - Present
Oracle Cloud Infrastructure 2023 Certified Foundations Associate, 07/2023 - Present
Oracle Global Human Resources Cloud 2022 Certified Implementation Professional, 07/2023 - Present

Languages

Malayalam

First Language

English

Proficient (C2)

Hindi

Intermediate (B1)

Timeline