Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Roopa B

Bengaluru,UP

Summary

Career Summary: Talented and profit driven professional with strong background in Credit & Collections, demonstrating diverse experience in financial analysis, implementing business intelligence services, reporting systems, process re-engineering, Quality Management, Customer Support, Process Improvement, Service Excellence, quality initiatives and strategic management.

Career Objectives: To seek a challenging position in the esteemed organization, to work and explore my inbuilt talents, make use of them to work for the growth of the company with self-confidence, positive attitude and self-motivation.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Collector- Credit & Collections

UL India Pvt Ltd
04.2021 - Current
  • Reviewing the aging reports regularly to ensure the accounts are worked timely and properly.
  • Monitor all customer service calls, ensure completion within the required timeframe, and ensure compliance with all policies and procedures.
  • Responsible to handling the disputes and ensuring that the disputes are worked/escalated as needed when not resolved on time.
  • Identifies payment barriers at early stages and takes proactive steps to prevent such issues by working with internal team and on the customer side.
  • Ensure reconciliation of complex customer accounts i.e., investigate and resolve discrepancies relating to non- payment of invoices.
  • Ensuring that the adjustments and refunds are accurate before approval and submitting to the collection’s hierarchy.
  • Ability to leverage own role as a single point of contact to influence customers drive in Accounts receivable, Order Rebilling, Credit memos and handling customer satisfaction issues.
  • Successfully negotiated and implemented repayment plans, resulting in a 15% increase in on-time payments.
  • Following escalation protocol for collection issues, credit holds, and sending accounts to the legal/third party team.
  • Managing customer ledger (reason code and text up-to-date information on overdue invoices, rejected and unidentified deductions)
  • Reviewing bad debt situation with in-market commercial finance, drive decision on provision and write off.
  • Coordinate with all team members to resolve all cash application issues and identify root causes for non-payment.
  • Maintaining Productivity always at the given targets.

Analyst – Credit & Collections

ORACLE INDIA Pvt Ltd
07.2017 - 09.2018
  • Validation of Customer Details.
  • Working on Billing orders (Generating Invoicing).
  • Supporting Team Lead for preparing weekly and monthly reports and weekly highlights.
  • Handling monthly Process Audit for the team to reducing errors and escalation from customer.
  • Analyze the Customer Portfolio, payment history and daily sales outstanding.
  • ·Coordinating with internal departments (Cash application, Accounts receivable, Accounts Payable ,Order management , Deal Management , Credit and Sales) to make sure issues, requests and queries are addressed and resolved in a timely manner.
  • Conducting Process trainings & refreshers to new employees & process executives.
  • · Analyze the Customer Portfolio, payment history and daily sales outstanding.
  • · Forecasting Cash for Cash collections during the financial month.

Education

PU - Commerce

PES PU College
Bangalore

SSLC -

Sree Sharada High School
Bangalore

Bachelor in Commerce in Accounts - Financial Accounts

PES Degree College
Bangalore
04.2017

Skills

  • Windows (Any version)
  • Advanced Excel – Pivot table, Vlook Up, SUMIF etc
  • MS Word, Outlook, PowerPoint, etc
  • Expert in Oracle R12, 11i, Salesforce, Cforia

Certification

  • Certified in Tally ERP 9

Additional Information

Personal Details:

DOB: 26 June 1997

Languages known: English, Kannada, & Hindi

Address: 78/1 Sri Shankari Residency, 3rd main 6th cross road, Maruthi Layout, Vasanthapura, Bangalore: 560061.

Contact : 9036346745

Timeline

Senior Collector- Credit & Collections

UL India Pvt Ltd
04.2021 - Current

Analyst – Credit & Collections

ORACLE INDIA Pvt Ltd
07.2017 - 09.2018

PU - Commerce

PES PU College

SSLC -

Sree Sharada High School

Bachelor in Commerce in Accounts - Financial Accounts

PES Degree College

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Roopa B