Roopa BK
AGILE SCRUM MASTER (CERTIFIED SCRUM MASTER)
Bengaluru,KA
Summary
Certified Scrum Master with over 5 years of experience driving Agile transformations and managing complex projects. Skilled in training teams, removing impediments, and championing Agile methodologies to enhance productivity and delivery efficiency. Dynamic and results-oriented Scrum Master with extensive experience leading cross-functional teams in the implementation of Agile Scrum methodologies.
Adept at guiding teams through project execution, cost management, risk assessment, and reporting using Agile practices. Proven track record of improving project outcomes and customer satisfaction through enhanced collaboration, transparency, and continuous improvement. Seeking a challenging role to leverage expertise in Agile project management and team leadership.
Overview
22
22
years of professional experience
4
4
Certificates
4
4
Languages
Work History
Manager -Sales Operations
QSC India Private Limited (Qsys Global R&D Centre)
11.2022 - 7 2023
- Managed multiple concurrent projects using Agile methodology, aligning resources, and removing roadblocks to ensure deadlines were met
- Assessed team and organization's Scrum maturity regularly, coaching the Scrum team to lift maturity levels and achieve fully productive team sprints
- Implemented a new Scrum framework that enhanced project progress transparency, improving stakeholder engagement and trust in the development process
- Led a team of 10 members to guide on agile practices using Scrum framework across new product design engineering team & software development teams
- Championed the adoption of Agile methodologies across the organization, resulting in a 30% increase in project delivery speed and a 25% improvement in team productivity
- Facilitated cross-functional communication and collaboration, leading to a 40% reduction in project blockers and a significant improvement in team morale and job satisfaction
- Oversaw the delivery of complex ERP & CRM projects in collaboration with senior leadership, focusing on improving processes by opening communications with business units and IT to discover users' needs and guiding solutions to address them
- Facilitated daily scrum meetings, sprint reviews, and retrospectives for cross-functional teams
- Proactively identified and removed impediments that hindered team progress
- Developed, maintained, and tracked team metrics to measure their performance using Scrum matrices with JIRA tool
- Created and managed sprint and release schedules to ensure on-time delivery
- Ensured adherence to Agile methodologies, including Scrum and Kanban
- Developed and maintained a team backlog according to product requirements
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Agile Scrum Projects executed:
- Implementation of Steelwedge Software for Demand Forecast and Sales Operations for APAAC Region
- Transition project Steelwedge to E2Open Sales & Operations for APPAC
- Transition from Tally ERP
- Oracle R12 Enterprise ERP Customization, Design, Development, and Implementation for QSC APAC
- 3PL Logistics Integration Project: Agile Scrum-based project to integrate QSC India and APPAC (exports) Oracle ERP with 3PL Logistics partner Expeditors for Material management, logistics enabler from picking, staging, delivery to domestic customers
- Reverse logistics support & reporting
- Vendor Portal for Bill submissions and payment release.
Commercial Business Consultant - Specialist
ViewSonic Technologies India Private Limited
07.2021 - 07.2022
- Transformed Waterfall teams into high-performing Agile teams, reducing project delivery time by 50%
- Facilitated Agile ceremonies, fostering open communication and continuous feedback to improve team performance
- Collaborated with Product Owners to refine and prioritize backlogs, resulting in streamlined development processes
- Managed Agile Scrum projects including 4-month rolling forecasts and distributor portals
- Managed a Scrum team of 6 Product Design and software development professionals
- Played a pivotal role in transitioning a traditional Waterfall team into a high-performing Agile team, reducing project delivery time by 50%
- Facilitated daily scrum stand-ups, sprint planning, and retrospectives, fostering a culture of open communication and continuous feedback, leading to a 20% improvement in team performance
- Collaborated with the Product Owner to refine and prioritize the product backlog, resulting in a more streamlined development process and a 25% increase in product quality
- Acted as a liaison between developers and project stakeholders, ensuring quality communication between engineering disciplines and maintaining budgets ranging from $10M to $45M
- Achieved a 90% reduction in rework rate through coaching and training the team on bug discovery late in sprints while limiting work-in-progress
- Conducted monthly application review meetings with end-users and the Product Owner to gather and document business needs, translating them into functional requirement documents (FRD)
- Rescued the Automated Pricing project, turning potential loss into a $50M annual gain using Agile management to deliver the project 17% under budget while driving a reduction in price inaccuracies
- Attained a 110% increase in velocity by coaching team members and relevant parties on Agile processes, principles, and ceremonies
- Transformed the team's waterfall mindset to Agile by introducing training with hands-on exercises, enabling rapid understanding of Agile delivery
- Agile Scrum Projects executed:
- 4M Rolling forecast for ViewSonic products
- Distributor Portal for Sales, Performance tracking, Stock reports, claim management, and reports
- ViewSonic partner portal (VPP): One-stop CRM for Partner onboarding, purchases, billing, stock reports, serial number tracking, program management, claim submission, claim processing, and payments, warranty tracking.
Business Support Manager (Consultant)
Edukemy India Private Limited
02.2021 - 06.2021
- Coached and applied Agile Scrum methodologies and Scrum Framework in project management within the Edtech sector
- Facilitated the integration of Edtech project development teams into organizational systems and oversaw communication between teams
- Led the transformation of 2 traditional project teams to Agile using Scrum, resulting in a 20% accelerated project delivery time
- Encouraged an agile mindset across teams, fostering a stronger focus on learner-centric solutions
- Resolved project impediments on a weekly basis, ensuring smooth project progression and timely delivery
- Designed and implemented Agile workflows, increasing productivity by 20%
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Managed cross-functional agile teams to ensure timely completion of projects, consistently meeting deadlines and budgetary constraints.
- Agile Scrum Project Managed :
- Edukemy LMS (Learning Management System) for non-STEM subjects: Student onboarding, performance tracking, attendance, mentor login and dashboard, mentor attendance, efforts and payment automation, resource center for course contents.
Manager - Projects & Bid Desk
Value Point Techsol Corporate HO
02.2019 - 12.2019
- Guided cross-functional teams in the implementation of Agile Scrum practices to manage project execution, cost, timeline, risk management, and reporting, resulting in improved project outcomes and customer satisfaction
- Led the agile scrum development of Oracle ERP functionality for large IT infrastructure projects, including the Indian Navy's radio frequency identification (RFID) based access control system and Indian National Health hospitals digitization, utilizing Agile Scrum methodology
- Spearheaded the adoption of Agile Scrum within the Bid Desk Team, overseeing bid entries, progress, and tracking using Scrum JIRA tool, leading to enhanced visibility and accountability
- Facilitated Agile ceremonies including Product sprint, sprint planning, daily scrum, sprint review, and sprint retrospective, fostering collaboration, transparency, and continuous improvement
- Utilized Scrum JIRA metrics to measure and present progress, ensuring alignment with project objectives and stakeholder expectations
- Agile Scrum Key Projects managed :
- Oracle ERP Functionality Development - Led the development of Oracle ERP functionality for large IT infrastructure projects, including: Indian Navy - Radio Frequency Identification (RFID) based access control system
- Indian National Health hospitals digitization
- Managed project execution, cost, timeline, risk management, and reporting using Agile Scrum methodology
- Agile Scrum Implementation for Bid Desk Team - Successfully implemented Agile Scrum as a new initiative for the Bid Desk Team
- Managed bid entries, progress, and tracking using Scrum JIRA tool, enhancing visibility and accountability.
Sr. Manager Projects
Acer India
08.2000 - 01.2019
- Guided teams and the organization in Agile/Scrum practices to maximize self-organization and efficiency
- Excelled in coaching team members on adopting and applying Agile/Scrum practices for maximum benefit
- Facilitated scrum planning ceremonies, Sprint, Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective
- Supported Product Owner in grooming and maintaining the product backlog for effective sprint planning
- Enabled decision-making, conflict resolution, and risk assessment through facilitated discussions
- Utilized Agile scrum tools to assess team Scrum maturity and velocity for performance improvement
- Ensured continuous improvement through retrospectives and improved transparency in project communication
- Collaborated with cross-functional teams of Product Engineering, Testing, and Production to ensure product design quality
- Managed meetings, processes, and removed impediments to achieve project goals
- Agile Scrum Projects Executed :
- Acer Customer Service Support (CSS): Developed a portal for Service Partner Onboard, Training, and Service Support, integrating call center tickets to partners and enabling efficient spare parts management
- Project Order Management (POM): Led the implementation of a system for B2B order projects, managing order placement, material delivery, and customer sign-off processes
- Integration of MfgPro ERP CRM with Clary system: Orchestrated the integration for spare parts demand planning and management, enhancing operational efficiency
- Acer Master Reseller Project: Managed the launch, management, and tracking of various programs for Reseller Partners, focusing on performance tracking, claim processing, and payout management.
Education
MBA in Marketing Management -
Institute of Business Management & Research (IBMR)
Master's Diploma Business Administration (Specialization in Marketing Management) - undefined
Institute of Business Management & Research (IBMR)
Diploma Computer Science & Engineering - undefined
VET BVL Polytechnic
Skills
Agile SCRUM Skills :
●Agile Methodologies
● Scrum Ceremonies
● User Story Creation & Prioritization
● Backlog Management
● Sprint Planning & execution
● Cross-Functional Team Facilitation
● Coaching & Mentorship
● Stakeholder Engagement
● Progress Reporting
● Team Building & Collaboration
● Conflict Resolution
● Process Improvement
● Product Adoption & Customer Satisfaction
● Project Management & Delivery
● Scrum of Scrums Implementation
● Inter-Team Dependency Mitigation
● Continuous Improvement & Growth
Agile SCRUM Project Management Tools :
JIRA
Confluence
Kanban
Technical Skills
Microsoft Advanced Excel
Python (Intermediate)
Numpy
Pandas
Power BI
Beautifulsoup
Selenium
Database :
MySQL
ERP & CRM Skills :
MFGPro(ERP)
e2open (S&OP)
Certification
Certified Scrum Master (CSM)
Scrum Skills
- Certified Scrum Master (CSM)
- Hands-on in training teams and supporting product owners
- Removing Impediments, conflict management and help team to achieve sprint goal.
- Help Teams to Adopt Agile Methodology
- Facilitated Sprint Planning, Daily Scrum, Retrospective and demos
- Implemented Agile and continuous delivery as per the Scrum Best Practices
- Escalating risks and issues to the project board.
- Communicating project status to the team and a wide range of stakeholders
- Managing complex dependencies between internal Scrum teams and third parties.
- Ensuring that project documents are complete, current, and stored appropriately
- Mentoring others who are new to Agile Project Management
- Managing client's expectations on project development
Previous Work Experience
- Sr Sales Administrator, Loctite India HQ, Bangalore, India, 05/01/00, 08/01/00
- Marketing Coordinator, Redington India Private Limited, Bangalore, India, 09/01/98, 05/01/00
- Sales Coordinator (Corporate Division), Zenith India Private Ltd, 05/01/95, 12/01/97
Address
No.65, 9th Main Road, 4 C Block, Koramangala, Bengaluru 560034
Timeline
Manager -Sales Operations
QSC India Private Limited (Qsys Global R&D Centre)
11.2022 - 7 2023
Commercial Business Consultant - Specialist
ViewSonic Technologies India Private Limited
07.2021 - 07.2022
Business Support Manager (Consultant)
Edukemy India Private Limited
02.2021 - 06.2021
Manager - Projects & Bid Desk
Value Point Techsol Corporate HO
02.2019 - 12.2019
Sr. Manager Projects
Acer India
08.2000 - 01.2019
MBA in Marketing Management -
Institute of Business Management & Research (IBMR)
Master's Diploma Business Administration (Specialization in Marketing Management) - undefined
Institute of Business Management & Research (IBMR)
Diploma Computer Science & Engineering - undefined
VET BVL Polytechnic