ROOPA Manganapally
Gajwel
Summary
Dependable Citrix Administrator with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Analyst 1 Infrastructure Services
DXC TECHNOLOGY
Hyderabad
07.2020 - Current
- Maintained documentation regarding configuration changes, patching schedules.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Created technical design solutions for end users, consultants and contractors.
- Provided technical support and troubleshooting to end users accessing applications via Citrix XenApp.
- Monitored system performance and implemented corrective actions when needed.
- Performed daily maintenance activities such as checking log files, monitoring disk space usage.
- Worked closely with end users to solve problems related to hardware and software.
- Investigated problems reported by users in order to identify root causes and develop solutions.
- Completed day-to-day duties accurately and efficiently.
- Determine and provide a necessary level of trainings and technical documents to the team members.
- Ability to represent the team during Incidents and meeting with Customer.
- Resolve high priority & escalated tickets, Investigation and identification of permanent fix.
Education
Bachelor of Technology - EEE
Jawaharlal Nehru Technological University
Hyderabad09-2020
Skills
- Root Cause Analysis
- Issue Identification
- System Analysis
- Information Gathering
- Workflow Analysis
- MS Excel
- Risk Analysis
- Incident Reporting
- Team Collaboration and Leadership
Accomplishments
- Multiple DXC Champs Award.
- Achieved 100% success rating in maintaining quality of the Work-orders/Service request.
- Received client appreciations for maintaining good TAT.
Certification
- SysTrack Administrator.
- AZ-900 Microsoft Azure Fundamentals.
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
References
References available upon request.
Timeline
Analyst 1 Infrastructure Services
DXC TECHNOLOGY
07.2020 - Current
Bachelor of Technology - EEE
Jawaharlal Nehru Technological University
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