Summary
Overview
Skills
Work History
Accomplishments
Certification
Education

Deepak D

Bengaluru

Summary

Highly Efficient, Reliable, Enthusiastic and Hardworking.

Experienced IT professional with 4 years in IT services, specializing in SharePoint, IIS middleware, and Microsoft Exchange Online administration. Skilled in configuration, maintenance, troubleshooting, ensuring seamless email communication and user satisfaction. Committed to staying updated with industry trends and best practices to deliver exceptional results.

Overview

4
4
years of professional experience
1
1
Certificate

Skills

  • Microsoft office 365
  • Exchange Online
  • SharePoint Online
  • Customer Approach
  • Analytical/Problem Solving Skills
  • Good Team Player & Quick Learner
  • Ability to take Project Ownership

Work History

ANALYST 1 INFRASTRUCTURE SERVICES

DXC Technology
Bengaluru
06.2023 - 05.2024
  • Manage hybrid environment, including Office 365/Exchange Online administration and user management.
  • Resolve issues related to recipients management, such as provisioning user mailboxes, shared mailboxes, resource mailboxes, and distribution groups.
  • Create and provision user accounts, group mailboxes, and conference rooms, ensuring appropriate access and providing support for related issues.
  • Troubleshoot Outlook and Outlook (OWA) issues.
  • Perform basic troubleshooting for Microsoft Teams and One Drive issues.
  • Resolve day-to-day incidents and service requests related to Exchange Online.
  • Adhere to SLA management and ensure timely ticket resolution.
  • Configure mail forwarding rules, and manage mailbox delegation.
  • Prioritize and escalate problems to Tier 3 level when necessary and follow up on solutions.
  • Work with Microsoft support, opening Premier cases to resolve issues.

Professional 1 System Administrator

DXC Technology
Bengaluru
06.2022 - 06.2023
  • Experience in Monitoring tools & Ticketing tools like Service Now.
  • Investigated incidents and changes to determine root cause and implemented corrective actions.
  • Working tasks in ServiceNow for installing, configuring and Web servers
  • Implemented patches and upgrades on middleware components in order to keep them up-to-date with latest releases.

Associate Professional Software Engineer.

DXC Technology
Bengaluru
06.2020 - 06.2022
  • Engage actively with end users, analyzing requirements, and preparing requirement.
  • Create SharePoint sites for projects and communication purposes, ensuring efficient collaboration.
  • Establish Site Collections, Sub Sites, and Surveys to meet project requirements.
  • Grant site access to both internal and external users, ensuring appropriate permissions and security measures.
  • Perform data recovery tasks, including recovering deleted sites and One Drive data, to maintain data integrity and continuity.

Accomplishments

  • Champ Award at DXC.
  • Delivery Award at DXC.
  • Appreciations from customers.

Certification

  • Microsoft 365 certified Fundamentals: AZ 900.
  • Trainings on Power Apps, Power Automate and Power BI.

Education

B.E - Mechanical Engineering

Reva University
09-2020

PUC - PCME

Alva’s PU Collage,
05-2016

S.S.L.C. -

Sree Mahaveer Jain School
05-2014

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