Roopa Shree
Business Analyst
Bangalore
Summary
Highly skilled professional with a proven ability to execute projects that align with business goals and priorities with 11+ years of experience leading people, scheduling tasks, auditing, problem solving frameworks, Payroll compensation, financial accounting, Global partner marketing management, Networking and Customer service with a strong focus on detail and process improvement with consistency along with flexibility in work schedule, often outside of regular business hours to meet the team deadliness and deliver results.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Business Operations Analyst
Dell EMC
07.2021 - 03.2025
- Created and managed global marketing campaigns across tools like Ansira, CRM, and multiple channels
- Set schedules and meetings for regular Internal process audits, quality assurance reviews, and ROI analysis using Power BI
- Documentations, set cadences, identify gaps and resolved complex escalations utilizing strong problem solving and communications skills with multiple stakeholders
- Delivering data analysis results to the leadership team, addressing feedback and concerns, collaborating to identify actionable insights and strategic opportunities
- Collaborated with cross-functional teams to drive process improvements, control enhancements and stakeholder reporting
- Managed and Consistently delivered Strategic priority on key initiatives
Payroll Customer Service Specialist
Dell EMC
08.2021 - 06.2021
- Answering payroll related queries regarding benefits and taxes
- Collaborated with cross-functional teams to investigate and resolve payroll discrepancies
- Led the India HR Payroll Social Club and participated in the Multiskilled Workforce Program (MWP) for career development
- Maintained payroll records ensuring accurate and up to date employee data, compensation, pay rates and benefits information
- Managed Trainings and educational materials
Senior Program Coordinator
Adecco India Private Limited
08.2018 - 06.2021
- Provided exceptional service delivery and support via chat and phone, ensuring timely resolution of customer inquiries and concerns
- Successfully managed contingent workforce contracts, ensuring compliance with organizational policies and procedures
- Offered HR support and addressed employee grievances related to payroll, fostering a positive and supportive work environment
Senior Associate
Accenture
06.2015 - 08.2017
- Provided payroll support for Southeast Asia regions, ensuring timely and accurate payroll processing
- Assisted in compensation planning, developing competitive and equitable compensation packages
- Validated and addressed payroll grievances, resolving issues promptly and fairly
- Handled First Notice of Fault (FNF) and ensured accurate employee data management
- Managed compensation packages for new hires, ensuring seamless onboarding and accurate compensation setup
Accounts Receivable Associate
Dell International Services Pvt. Ltd
02.2013 - 05.2015
- Coordinated with customers, partners, and banks to manage lease and contractual agreements, ensuring timely renewals and compliance
- Ensured quality transactions, maintaining accuracy and attention to detail in all contractual agreements
- Fostered strong relationships with stakeholders, including customers, partners, and banks, through effective communication and timely issue resolution
Education
Bachelor of Commerce -
Kristu Jayanthi College
06.2008 - 04.2011
Skills
Multitasking Skills
Time Management Skills
Problem Solving Skills
Strong Communication Skills
Quality Assurance
Business process mapping
Microsoft Excel
Operational efficiency
Compliance monitoring
Stakeholder management
Business analysis
Problem-solving
Interpersonal skills
Hobbies
Passionate Bike rider
Fitness
Solo Traveller
Timeline
Payroll Customer Service Specialist
Dell EMC
08.2021 - 06.2021
Business Operations Analyst
Dell EMC
07.2021 - 03.2025
Senior Program Coordinator
Adecco India Private Limited
08.2018 - 06.2021
Senior Associate
Accenture
06.2015 - 08.2017
Accounts Receivable Associate
Dell International Services Pvt. Ltd
02.2013 - 05.2015
Bachelor of Commerce -
Kristu Jayanthi College
06.2008 - 04.2011