Roopa S M
Project Manager
Bangalore
Summary
To utilize my skills and abilities to the full extent to achieve desired goals. I aspire to a position in an organization where my personal skills and abilities will be challenged to achieve results through leadership and team management which will help in career enhancement and company progress.
Overview
20
20
years of professional experience
2
2
Certifications
1
1
Language
Work History
01.2021
- Smart Order Validation – FY26 Project
- Support services validations & corrections - FY25 Critical project
- Serial number project
- Early Warning System dashboard for Orders & Quotes
- S4 Fallout project
- Data Quality Hub tool project
- Part of NGIT program
01.2016
- UAT for NGIT/EAP
- E2E UAT for new app from R2.2 release
- Creating tables/apps based on data dictionary in Qliksense
- Working on the hyper care/EAP incidents created in HPSM
- Business raises the tech direct
- Sending the relevant report to business and IT
- Daily Recon as part of LR1 testing
- Extracting the orders and IDOCS data from S4 ITN300
- Working on the Data Quality checks for critical models in EAP
- Worked with Deloitte IT on Kaizen improvement
01.2014
- Columbus Discrepancy Reports (CDR)
- TS Penetration report
- Worked on the applications and tools like SFDC, BOE, Yotta, AVAYA, etc.
- Gained a basic knowledge about how SQL queries work
- Tracking the call performance against the target
- Prepare Daily reports to the stake holders using the QV platform
- Provide attach reporting to the APJ teams
- Creation of dashboard by extracting data from SFDC Tool
- Worked on ALM which is a testing tool
01.2012
- OTT (Opportunity Tracking Tool) Weekly Report
- Use of TALEO Application
- Editing requisitions in Taleo
- Approving the requisitions in Taleo
- Raising requisitions in Taleo
- Head count Forecast
- Weekly dashboard on Head count
- WD5 pivots
- Head Count Reconciliation
01.2010
- Solving vendor queries
- Procurement of duplicate bookings
- Responsible for risk identification and mitigation
- Makes appropriate reports in a timely manner
- Maintaining Reports for the Process
- Maintained a good SLA and 100% TAT
- Escalating problems related to process to the manager
- Train new joiners
- Handled a team of 15
- Preparing the presentation of teams’ achievements
- The applications used are SAP, SWAN, MALA and OVSD
- Handle queries through GMB and OVSD
01.2008
- Identifying duplicate entries made in the system
- Solving the duplicate entries made by getting in touch with the vendors
- Follow-up on issues, resolve queries, ensure high quality of service
- Making calls and sending emails to the vendors
- Training the new joiners on the process
01.2006
- Identifying duplicate entries made in the system
- Solving the duplicate entries made by getting in touch with the vendors
- Follow-up on issues, resolve queries, handling escalations, ensure high quality of service
- Making calls and sending emails to the vendors
Business Analyst /Data Analyst /Project Manager
Hewlett-Packard Enterprise
01.2006 - Current
- Department - Business Intelligence & Analytics, Reporting Services/Currently in OE & I Team
Education
Final Year M Com -
KSOU
Manasagangothri, Mysore01.2005
I Year M Com - undefined
KSOU
Manasagangothri, Mysore01.2004
PG Diploma - Human Resource Management
KSOU
Manasagangothri, Mysore01.2004
B Com III Year - undefined
NMKRV College
Bangalore01.2003
B Com II Year - undefined
NMKRV College
Bangalore01.2002
B Com I Year - undefined
NMKRV College
Bangalore01.2001
PUC II Year - undefined
NMKRV College
Bangalore01.2000
SSLC - undefined
M E S High School
Bangalore01.1998
Skills
SAP Finance Module
SWAN (Standard Workflow Application for Invoice Navigation)
MALA (Main Application for Legal Archiving)
HP Open View Service Desk
SFDC Application/tool
Qliksense
Advanced Excel, Basic SQL, Shortcuts to Excel
NGQC tool, OSV and OCA tool
Accomplishments
- Received Star Point Recognition for Next Commit & Go by Mark Bakker HPE Operations for the Support services project
- Received Star Point Recognition for Next Commit & Go by Sameer Tendulkar VP – Global Ops for the Support services project
- Received 2 Star Point Recognition for Accelerating: Bold moves: Embrace courage over comfort for EWS
- Received an appreciation from manager and Leadership team for my work on HyperCare incidents.
- Received Star Point Recognition for Accelerating: Commit and go.
- Received Star Point Recognition for Yes, we can: Push for better.
- Received Star Point Recognition for automating the S4 to Hive data quality checks for E2E Operational dashboard.
- Received appreciation from the stakeholders for TAT and accuracy.
- Received an e award for report rationalization.
- Received an e award for my work on timely support.
- Received appreciation from higher authorities for my work on OTT i.e., Growth
- Received appreciation from Leadership team for my work on ADM Training.
- Received ACE award for the work done in GBPR team.
- Received an e award for the ADM Training.
- Received an e award for my work on OTT.
- Received “Performance Certificate” and “Outstanding Job Certificate” for best performance in the team.
- Received team award for the quarter in FY09 and FY10
- Received SPOT award from the manager for outstanding job.
- There was a process improvement idea given which helped the business in $ savings.
- Received an award for initiating process improvement.
Certification
Certified associate in project management.
Personal Information
- Father's Name: N S Manjunath
- Mother's Name: S N Vinoda
- Spouse Name: Venkatesh Venkatachalam
- Date of Birth: 17th June 1982
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Interests: Singing, Playing Carrom
Junior exam passed in Carnatic music
Winner in my previous company and in HPE for Carrom
Timeline
01.2021
01.2016
01.2014
01.2012
01.2010
01.2008
01.2006
Business Analyst /Data Analyst /Project Manager
Hewlett-Packard Enterprise
01.2006 - Current
I Year M Com - undefined
KSOU
PG Diploma - Human Resource Management
KSOU
B Com III Year - undefined
NMKRV College
B Com II Year - undefined
NMKRV College
B Com I Year - undefined
NMKRV College
PUC II Year - undefined
NMKRV College
SSLC - undefined
M E S High School
Final Year M Com -
KSOU