Roopali Singh
Customer Service Associate
B-1203, Luxuria Estate, Aditya World City, Ghaziabad, Uttar Pradesh
Summary
Several years of experience in various retail settings with a proven track record of job success. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the industry. Bilingual, hardworking, and ready to join my next team.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Customer Service Associate
Amazon Development Center India
Noida
08.2020 - Current
- Handling messages and calls for North America (Organizational Unit).
- Trained for handling technical support for Amazon Devices and Amazon Heavy Bulky and Home Services Team for Prime Day.
- Assisting new hires in team with any query related to Amazon Retail Team.
Teacher
Holy Trinity Church School
Ghaziabad
05.2018 - 08.2020
- Provided optimal instruction and academic support to students.
- Worked one-on-one with students to address their specific needs.
- Modified lessons to meet the needs of all students.
Customer Service Associate
Concentrix Daksh Services India Private Limited
Noida
10.2016 - 05.2017
- Relationship building and helping customers with troubleshooting.
- Assisting colleagues maintaining their service level agreements.
- Communicated effectively with colleagues and superiors.
Education
Master of Business Administration
Mizoram University
India 07.2021 - Current
Bachelor of Arts -
University of Delhi
New Delhi, India 04.2014 - 05.2018
Higher Secondary Certificate
Ingraham Institute English School
U.P. India 03.2013 - 05.2014
Secondary School Certificate
Ingraham Institute English School
U.P. India 04.2011 - 05.2012
Skills
Ability to Multitask
Certification
Certification of Business Analytics with Excel, Simplilearn
Hobbies
- Singing and composing.
- Playing guitar and synthesizer.
- Binge-watching suspense thrillers.
Personal Profile
- Date of Birth- August 3, 1996
- Father's Name- Mr. Samuel M Singh
- Religion: Christian
- Gender- Female
- Marital Status- Single
Timeline
Certification of Microsoft Excel Expert, Learn and Excel
08-2022
Certification of Business Analytics with Excel, Simplilearn
07-2022
Master of Business Administration
Mizoram University
07.2021 - Current
Customer Service Associate
Amazon Development Center India
08.2020 - Current
Teacher
Holy Trinity Church School
05.2018 - 08.2020
Customer Service Associate
Concentrix Daksh Services India Private Limited
10.2016 - 05.2017
Bachelor of Arts -
University of Delhi
04.2014 - 05.2018
Higher Secondary Certificate
Ingraham Institute English School
03.2013 - 05.2014
Secondary School Certificate
Ingraham Institute English School
04.2011 - 05.2012
Similar Profiles
G Vamshi KrishnaG Vamshi Krishna
Technical Executive at Amazon Development center India Pvt. Ltd through Shankar Electrical Services India Pvt. LtdTechnical Executive at Amazon Development center India Pvt. Ltd through Shankar Electrical Services India Pvt. Ltd
Chandrakanth BanalaChandrakanth Banala
Transportation Specialist at Amazon Development Center INDIA Pvt LtdTransportation Specialist at Amazon Development Center INDIA Pvt Ltd
Rounak GhoshRounak Ghosh
Manager II, PLN/Development Manager at Amazon Development Center India Private LtdManager II, PLN/Development Manager at Amazon Development Center India Private Ltd
Dileep GatemDileep Gatem
Manager II, Operations, Last mile at Amazon Development Center India Pvt LTDManager II, Operations, Last mile at Amazon Development Center India Pvt LTD
Vishnu ChaturvediVishnu Chaturvedi
Software Engineer II at Rakuten IndiaSoftware Engineer II at Rakuten India