Roopali Singh
Customer Service Associate
B-1203, Luxuria Estate, Aditya World City, Ghaziabad, Uttar Pradesh
Summary
Several years of experience in various retail settings with a proven track record of job success. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the industry. Bilingual, hardworking, and ready to join my next team.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Customer Service Associate
Amazon Development Center India
Noida
08.2020 - Current
- Handling messages and calls for North America (Organizational Unit).
- Trained for handling technical support for Amazon Devices and Amazon Heavy Bulky and Home Services Team for Prime Day.
- Assisting new hires in team with any query related to Amazon Retail Team.
Teacher
Holy Trinity Church School
Ghaziabad
05.2018 - 08.2020
- Provided optimal instruction and academic support to students.
- Worked one-on-one with students to address their specific needs.
- Modified lessons to meet the needs of all students.
Customer Service Associate
Concentrix Daksh Services India Private Limited
Noida
10.2016 - 05.2017
- Relationship building and helping customers with troubleshooting.
- Assisting colleagues maintaining their service level agreements.
- Communicated effectively with colleagues and superiors.
Education
Master of Business Administration
Mizoram University
India 07.2021 - Current
Bachelor of Arts -
University of Delhi
New Delhi, India 04.2014 - 05.2018
Higher Secondary Certificate
Ingraham Institute English School
U.P. India 03.2013 - 05.2014
Secondary School Certificate
Ingraham Institute English School
U.P. India 04.2011 - 05.2012
Skills
Ability to Multitask
Time Management
Microsoft Excel
Ability to Work Under Pressure
Communication Skills
Certification
Certification of Business Analytics with Excel, Simplilearn
Hobbies
- Singing and composing.
- Playing guitar and synthesizer.
- Binge-watching suspense thrillers.
Personal Profile
- Date of Birth- August 3, 1996
- Father's Name- Mr. Samuel M Singh
- Religion: Christian
- Gender- Female
- Marital Status- Single
Timeline
Certification of Microsoft Excel Expert, Learn and Excel
08-2022
Certification of Business Analytics with Excel, Simplilearn
07-2022
Master of Business Administration
Mizoram University
07.2021 - Current
Customer Service Associate
Amazon Development Center India
08.2020 - Current
Teacher
Holy Trinity Church School
05.2018 - 08.2020
Customer Service Associate
Concentrix Daksh Services India Private Limited
10.2016 - 05.2017
Bachelor of Arts -
University of Delhi
04.2014 - 05.2018
Higher Secondary Certificate
Ingraham Institute English School
03.2013 - 05.2014
Secondary School Certificate
Ingraham Institute English School
04.2011 - 05.2012