Roopendra Sharma
Hyderabad
Summary
Results-driven IT Asset and Software Asset Management (SAM) professional with 13 years of overall experience, including 9 years of hands-on ITAM/SAM expertise in software license compliance, optimization, and content management across enterprise environments. Extensive experience in ServiceNow SAM Pro and HAM Pro, including entitlement reconciliation, license harvesting, software model creation and normalization, SKU and catalog management, DMAP management, and discovery-to-CMDB alignment. Skilled in leveraging FlexeraOne, OpenLM, Snow License Manager, SCCM, ILMT, and other discovery and HAM/SAM tools to transform raw data into actionable insights, support license compliance, and optimize software usage. Experienced in managing licenses and compliance for major publishers including Microsoft, Adobe, IBM, Oracle, Autodesk, Dassault Systèmes, Siemens, PTC, Bentley, Hexagon, and Tekla, interpreting complex licensing and contract terms, performing internal and external audits, and ensuring a high-quality ITAM content library. Proficient in integrating AI tools like ChatGPT and Perplexity for SAM research, automation, and building AI-driven bots to enhance decision-making and process efficiency. Strong collaborator with cross-functional teams, mentoring peers to improve data quality, operational efficiency, and cost-effective software asset management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Software Asset Manager
HCL Technologies
Pune
01.2023 - Current
- Manage and optimize software catalogs and entitlements across top publishers including Microsoft, Adobe, Oracle, VMware, IBM, Dassault Systèmes, Siemens, and PTC.
- Lead global software license compliance and audits, reviewing entitlements regularly to ensure adherence to contracts and reduce audit risks.
- Administer and optimize ServiceNow SAM Pro and HAM Pro, creating and maintaining accurate IT product SKUs and catalog data, ensuring quality and consistency by using publishers document and part numbers.
- Conduct internal content audits across high volumes of ITAM data to strengthen asset governance and improve decision-making.
- Collaborate cross-functionally with finance, procurement, and IT stakeholders to ensure timely renewals, license optimization, and contract compliance.
- Create and maintain process documentation for ITAM practices and mentor team members in enhancing efficiency and compliance standards.
- Transform large-scale discovery data into insights for proactive license management and risk avoidance.
- Reviewed and audited ITAM data to ensure high-quality content accuracy for SAM processes and reconciliations.
- Partnered with stakeholders to resolve licensing issues and improve compliance reporting.
- Conducted detailed entitlement and discovery analysis, aligning contract terms with real-world Maintained S process documentation, ensuring consistency and adherence to best practices.
- Review license allocations and usage frequently to identify unused or underutilized entitlements, reducing audit risks and cutting costs.
- Automate license lifecycle processes such as onboarding, reclamation, and renewals to enhance reliability and minimize manual errors.
- Maintain clean, normalized, and centrally managed data in ServiceNow’s CMDB, updating regularly to ensure accuracy for compliance and reporting.
- Leverage ServiceNow Discovery to automatically identify and catalog hardware, software, and cloud assets, improving visibility and data quality.
- Align license allocation to true user requirements and software activity, using analytics to optimize vendor costs and prevent over-licensing.
- Map and update software models so all discovered products align with publisher naming, SKUs, and compliance rules, supporting cost and compliance management.
- Regularly manage DMAP (Discovery Map) entries for accurate mapping between network discovery results, configuration items, and software models.
- Schedule publisher part number (PPN) updates for catalog accuracy, ensuring proper SKU mapping and entitlement reconciliation.
- Establish ongoing compliance monitoring with dashboards and reports to track gaps, resolve issues quickly, and maintain audit readiness.
- Use ChatGPT and Perplexity to quickly gather and compare license terms, contract models, and compliance requirements from major publishers, ensuring up-to-date understanding of licensing rules.
- Leverage AI tools to explore industry best practices for license optimization, software reclamation, and compliance reporting, and apply those insights to improve ServiceNow SAM Pro and Flexera processes.
- Utilize AI-powered queries to cross-check SKU, PPN, and software model references, helping to validate entitlement mapping, normalization, and catalog accuracy in ITAM tools.
- Collaborating with the ServiceNow developer team to design and implement an AI bot for Software Asset Management in ServiceNow, enabling automated responses and improved decision-making for SAM processes.
Lead - Software Asset Management
Cognizant Technology Services
Pune
02.2021 - 01.2023
- License Inventory Management: Provide expertise in managing software license inventory across multiple publishers, including Oracle, Adobe, Microsoft, Dassault Systems (CATIA), Siemens-Teamcenter, Altair-HyperWorks, PTC Creo, MATLAB, and others.
- Software License Compliance & Governance: Ensure compliance with software licensing agreements by configuring and optimizing ServiceNow SAM Pro to manage software entitlements, perform compliance checks, and facilitate accurate reconciliation.
- Process Design & Implementation: Develop and implement efficient workflows for tracking and managing software licenses, including license reclamation, automated notifications, and approval workflows for software requests.
- Software Asset Management & Audit Support: Administer and optimize SAM tools for effective license management. Maintain process documentation and compliance reports to support internal and external audits. Perform license reconciliation and compliance assessments to mitigate risks.
- Support renewal processes and contract negotiations for software maintenance and subscription agreements.
- License Optimization & Cost Reduction: Identify opportunities to optimize software usage, prevent over-licensing, and implement cost-saving strategies by effectively managing entitlements and utilization.
- Security & Risk Management: Proactively monitor and detect unauthorized or cracked software usage, ensuring compliance with corporate policies and legal requirements.
Consultant
Ernst & Young LLP
Bangalore
07.2020 - 02.2021
- License Management: Analyze and manage clients' software licenses, ensuring compliance and optimizing usage across various software publishers.
- Entitlement Analysis: Assist clients in understanding and controlling their software licensing entitlements, leveraging industry best practices to avoid legal pitfalls and enhance licensing opportunities.
- Stakeholder Collaboration: Work closely with clients to gather requirements, translate them into technical solutions, and optimize SAM processes to align with business objectives.
- Training and Support: Provide training and support to end-users, promoting effective adoption of SAM tools and adherence to best practices.
- Compliance Monitoring: Monitor and enforce software license compliance, including license reconciliation, reclamation, and optimization, to mitigate risks and support strategic IT agendas.
Senior Consultant - InfoSec & Compliance SAM Analyst
Tata Technologies Ltd
Pune
07.2013 - 07.2020
- License Inventory & Compliance Management: Oversee and manage engineering software licenses (e.g., CATIA, Siemens NX, MATLAB, Altair, PTC Creo, Ansys, HyperWorks).
- Ensure compliance with vendor agreements and corporate policies, minimizing audit risks.
- Software License Optimization & Cost Reduction: Identify opportunities to optimize engineering software usage, avoiding over-licensing and reducing IT costs.
- Implement license-sharing strategies, such as global license pooling and usage analytics, to maximize efficiency.
- Engineering License Usage Monitoring & Reporting: Track software consumption through SAM tools (e.g., Flexera, OpenLM, ServiceNow SAM Pro) and provide insights to optimize utilization.
- Generate regular reports on license usage trends, underutilized licenses, and renewal recommendations.
- Vendor & Contract Management: Manage relationships with software vendors, ensuring favorable contract negotiations and cost-effective licensing models.
- Lead contract renewals, amendments, and true-ups, aligning them with business needs.
- Engineering Application Entitlement Management: Manage and maintain license entitlements across different engineering teams and global locations.
- Ensure proper allocation and avoid unauthorized usage of licenses.
- Audit Readiness & Compliance Assurance: Ensure the organization is audit-ready by maintaining accurate records of software entitlements and usage.
- Work with internal and external auditors to validate compliance with licensing terms.
- License Reclamation & Governance: Implement processes for automated license reclamation, returning unused licenses to the pool.
- Develop governance policies to standardize software asset management across engineering teams.
Education
MBA - Business Analytics
Pune University
Pune01.2022
BSc - Information Technology
Kuvempu University - Distance Education
11.2011
Higher Diploma - Information Technology
NIIT
Ranchi06.2008
Intermediate - commerce
Gossner College
Ranchi02.2006
Senior Secondary -
S N High School
Ranchi05.2004
Skills
ServiceNow SAM Pro (HAM and SAM modules)
FlexeraOne, FlexNet Manager Suite
Snow License Manager and OpenLM
SCCM, Intune, Tanium, ILMT data source
Software model creation, normalization, and compliance mapping
SKU, catalog, and publisher part number (PPN) management
ITAM content auditing and entitlement validation
CMDB alignment and discovery data transformation
AI, ChatGPT, and Perplexity-driven automation and research for SAM and ITAM Engineering
Certification
- ServiceNow Certified System Administrator, 03/01/21, 21984638
- Flexera Certified FlexNet Manager Practitioner, 09/01/21 - 09/01/23, xbq28rutpe8h
- ITIL 4 Foundation Certificate in IT Service Management, 10/01/21, GR671325032RS
- CSAM - IAITAM, 07/01/22 - 07/01/23, OQRmyHHcAa
Hobbies and Interests
- Cricket
- Football
- Badminton
- Traveling
Personal Information
- Father's Name: Devendra Sharma
- Date of Birth: 09/20/88
- Gender: Male
Timeline
Software Asset Manager
HCL Technologies
01.2023 - Current
Lead - Software Asset Management
Cognizant Technology Services
02.2021 - 01.2023
Consultant
Ernst & Young LLP
07.2020 - 02.2021
Senior Consultant - InfoSec & Compliance SAM Analyst
Tata Technologies Ltd
07.2013 - 07.2020
MBA - Business Analytics
Pune University
BSc - Information Technology
Kuvempu University - Distance Education
Higher Diploma - Information Technology
NIIT
Intermediate - commerce
Gossner College
Senior Secondary -
S N High School
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