Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Roopika Govindan

Customer Service Associate
Palakkad
Roopika Govindan

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Also, a student progressing towards ACCA Qualification.


Overview

3
years of professional experience
4
Languages

Work History

AVANTOR
Coimbatore

ASSOCIATE CUSTOMER SERVICES
08.2020 - 08.2022

Job overview

  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained up-to-date knowledge of product and service changes.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Liaised with manufacturer and internal customer from time to time in providing resolution.
  • Placed and cancelled average of 200+ orders from customers, distributors, and agents.

K21 ACADEMY
JAIPUR

BUSINESS DEVELOPMENT INTERN
07.2019 - 10.2019

Job overview

    • Presented and explained products to clients (on call and email)
    • Established new business opportunities and maintained accurate client records
    • Reviewed sales performance and negotiated contracts and packages
    • Developed knowledge of company products and services to make suggestions according to customer needs.
    • Achieved or exceeded company-defined sales quotas.

INDIA REDEFINED | ONLINE
Remote

Social Work Volunteer
08.2019 - 09.2019

Job overview

  • Worked on a project “Green India” to promote greenery, environment sustainability, pollution reduction etc.
  • Created Awareness about Water Harvesting at household level and Tree plantation and caring at local level.

Education

Nehru Arts And Science College
Coimbatore, TN, India

Bachelor of Commerce from Computer Applications
05.2017 - 2020.06

University Overview

  • Oct-Nov'19 - 4-Weeks Digital Marketing (Training & Certification)
  • 3rd Oct 2019 - Attended International Seminar on “ Training, Development and Emerging Trends in Talent Management ” (Training & Certification)
  • Jun'19 - 1-week Advanced Excel with Business Communication (Training & Certification)
  • Nov'18 - Attended 1 week add on course class on “ Academic Writing
  • Represented Commerce dept in Budget 2018-19 Debate.
  • Secured first prize in International Mothers language day for Exhibition.

KENDRIYA VIDYALAYA NO 1
Palakkad, KL

12TH CBSE from Commerce
05.2015 - 2017.06

University Overview

Skills

Microsoft Office

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Accomplishments

Accomplishments
  • Star performer for the Month Jan 2021
  • Recognized for CUSTOMER CENTRIC for EWM Logistics Project
  • Recognized for ACCOUNTABILITY for Assisting in clearing the X1 Blocks
  • Recognized for EXCELLENCE for a Good Performance in June-2021

Timeline

ASSOCIATE CUSTOMER SERVICES
AVANTOR
08.2020 - 08.2022
Social Work Volunteer
INDIA REDEFINED | ONLINE
08.2019 - 09.2019
BUSINESS DEVELOPMENT INTERN
K21 ACADEMY
07.2019 - 10.2019
Nehru Arts And Science College
Bachelor of Commerce from Computer Applications
05.2017 - 2020.06
KENDRIYA VIDYALAYA NO 1
12TH CBSE from Commerce
05.2015 - 2017.06
Roopika GovindanCustomer Service Associate