Rose Garcia
Fort Wayne,IN
Summary
Dynamic customer service professional with extensive experience at Peg Perego USA, excelling in quality control and shipping operations. Proven ability to train and supervise employees while ensuring customer satisfaction. Bilingual in Spanish, skilled in utilizing UPS systems and forklift operations to enhance efficiency and meet customer demands.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
DBD Homes Managment and Real Estate
12.2023 - Current
- Bilingual-Spanish
- Answer phones and walk in customer answer any questions and assist them with their rental and deposits. Explain their leasing contract, and answering other questions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
Shipping and Receiving
Lippert Components
06.2021 - 06.2023
- Measure and Weight
- Utilizing UPS machine
- Practice safety and sanitation to ensure clean workplace
- Used D365 to complete jobs to be shipped and received
- Communicated effectively across shifts
- Utilizing all resource available to accurately complete International orders.
- Effectively trained employees
- Forklift certified
Cleaning Crew Member
Leaders Staffing Service
11.2019 - 07.2020
- Making daily production complete
- Training new employees
- Inspect to insure clean
- Packing parts to customer's and company specifications
- Used time management and efficient cleaning methods to meet deadlines.
Customer Service Rep/ Repairs/Picking Associate
Peg Perego Usa
08.2013 - 01.2020
- Answer customer questions and help to direct them to product best applicable to their specific needs
- Utilized shipping records to track shipments for customers
- In put customer orders
- Worked with production to meet customer demands
- Repaired strollers and car seats
- Checking quality to ensure repair of stroller and car seat
- Pick and package
- Utilized UPS machine
- Forklift certified
Education
Holmes High
San Antonio, TXSkills
Customer Services
Shipping and Receiving
Assembly of parts to specification
Quality control
Fork Lift
Scissor Lift
Supervise Employees
Languages
Spanish
Timeline
Customer Service Representative
DBD Homes Managment and Real Estate
12.2023 - Current
Shipping and Receiving
Lippert Components
06.2021 - 06.2023
Cleaning Crew Member
Leaders Staffing Service
11.2019 - 07.2020
Customer Service Rep/ Repairs/Picking Associate
Peg Perego Usa
08.2013 - 01.2020
Holmes High
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