Roseline Nancy
Chennai
Summary
IT Service Management professional with over 6 years of experience as Lead Administrator at Wipro Technologies. Expertise in Change Management, Patch Governance, IT Asset & Transition Management, and Vulnerability Management. Proven track record of delivering quality processes that enhance organizational efficiency and effectiveness.
Overview
13
13
years of professional experience
Work History
Lead Administrator
Wipro Technologies
Chennai
02.2018 - Current
- Asset & Transition Management: Extracting the servers from CMDB, validating the data with all required reports and submitting for final ARC approval to stakeholders at the beginning of every month. Working on the decommission changes by coordinating with Multiple team for VM and Resource component decommission from Azure Portal for infra management. Maintaining a tracker of transitioned/ yet to be billed servers. Work with Project team to successfully transition a server from Project phase to BAU. Tracking ongoing changes of decommissioned/disposed servers on regular basis. Working with Application teams on non-reachable servers to streamline CMDB. Raising ServiceNow request for Addition/Removal/ Modifying/Updating the fields of CIs in CMDB. Change creation for de-racking the old decommissioned physical servers/blades/chassis present in Data center.
- Change Management: Reviewing and releasing the changes from our queue. Prioritizing the expedited changes/changes in queue based on scheduled time. Validating every field in the change during review to capture relevant /required information with proper justification and heads of approval as and when required. Heads up to teams on Standard changes renewal well in advance. Forecasting on weekend pending approval changes to keep the concerned team informed. Fetching reports from CMDB on changes not deployed within change window and sending the report across on weekly basis. Collecting data from PCR for the changes that are marked as deployed causing major impact/service impact. Attending weekly CAB, TAB meetings.
- Patch Governance: Patching changes coordination amongst multiple teams. Validation of Fleet server list with ARC at the beginning of every release. Submitting the release task with all required information. Creating and releasing changes for Windows and Linux on Weekly Basis. Coordinating with our internal teams for server accessibility, before proceeding with Change release. Getting outage reports from various application teams for patching. Following up with application teams to change approvals and update the tasks to be performed by app teams in implementation plan. Providing full support to the teams till the closure of patching change. Patching all the servers with Zero tolerance, in line with Client SLA. Updating the CMDB with requisite details upon patching. Providing representation in all daily and weekly meetings with Clients as a patch management lead. Working on ServiceNow Request/Problem task with respect to patching.
- Vulnerability Management: Focuses on the day-to-day tasks of scanning, analysis, and reporting. They are responsible for identifying, assessing, and tracking vulnerabilities and working with other teams to ensure they are addressed. Collaborating with technical teams (IT, development) to implement and track remediation plans, such as applying security patches. Develop and maintain dashboards, generate reports on vulnerability metrics, trends, and SLA compliance, and provide regular updates to management and stakeholders. Escalate high-risk vulnerabilities and unresolved critical issues to senior management and appropriate governance forums. Ensuring that vulnerability management practices support regulatory compliance requirements and maintaining necessary audit evidence above by me is true to my knowledge.
Linux Admin L2
Wipro Technologies
Chennai
01.2017 - 01.2019
- Administered Linux and AIX systems to ensure continuous server uptime.
- Executed migration projects, including P2V and V2V using VMware vCenter Converter.
- Migrations conducted between vCenter and Cloud utilizing Hybrid Cloud Manager.
- Configured and managed update packages, upgrading OS and package levels with YUM.
- Participated in Disaster Recovery efforts for projects and Business-as-Usual operations.
- Managed user and group administration, resolving security issues per client policy.
- Customized Linux servers through scripting for improved functionality.
- Updated and upgraded Linux OS and kernel versions while removing obsolete kernels.
Linux Admin L2
Wipro Technologies
Chennai
01.2014 - 01.2017
- Delivered Remote Infrastructure Management Support for over 1,000 high-end and mid-range servers.
- Executed comprehensive OS administration, application, and hardware support for RHEL servers.
- Managed full lifecycle of systems, including installation, upgrades, configuration, maintenance, and patch management.
- Oversaw user, group, host, and file system management to enhance access control.
- Coordinated hardware maintenance with vendors such as Red hat, Oracle, and IBM.
- Installed application software per client requests to meet operational needs.
- Facilitated communication with business units on maintenance schedules and outage situations.
- Monitored system performance metrics including virtual memory, disk utilization, and CPU usage.
Service Desk ITIL
Wipro Technologies
Chennai
01.2013 - 01.2014
- Provide a single point of contact and support for Telcordia customers through Voice, Email, Web and other relevant Channels in relation to technology-related incidents and requests.
- Act as Single Point of contact to the client for escalation for that shift.
- Ensure that all information is handed over to next shift.
- Co-ordinate with various teams during a crisis or an outage situation to bring back normalcy to the process Quality.
- Prepare various Reports and analysis of the same to improve the overall performance of the team.
- Ticket and ICM (logged calls) audits for the team and provide feedback to ensure process compliance.
- Preparing the day-to-day audit reports.
- Maintain Customer SLAs throughout the shift.
Education
BSc - Computer Technology
VLB Jannakiammal Collage of arts and science
Coimbatore01.2012
Skills
- Asset management
- Change management
- Patch governance
- Vulnerability management
- Linux administration
- Project coordination
Disclaimer
I hereby declare that all information furnished above by me is true to my knowledge.
Languages
- English
- Tamil
Personal Information
- Date of Birth: 09/02/92
- Marital Status: Married
Timeline
Lead Administrator
Wipro Technologies
02.2018 - Current
Linux Admin L2
Wipro Technologies
01.2017 - 01.2019
Linux Admin L2
Wipro Technologies
01.2014 - 01.2017
Service Desk ITIL
Wipro Technologies
01.2013 - 01.2014
BSc - Computer Technology
VLB Jannakiammal Collage of arts and science