ROSEMARY SAMUEL
Bengaluru,India
Summary
Results-oriented Learning and Capability Program Leader with 15 years of experience in learning delivery and operations leadership. Expertise in program governance, resource planning, stakeholder coordination, and technology adoption. Led diverse teams to execute complex projects while prioritizing operational efficiency and learner experience.
Overview
22
22
years of professional experience
Work History
Product Management Associate Manager
Accenture
Bangalore, Karnataka
08.2021 - 07.2026
- Managed capability-program delivery from business requirements and learning plans through solution roadmaps, coordination, execution, evaluation, and stakeholder reporting.
- Coordinated capability leads, business stakeholders, SMEs, facilitators, vendors, and learning teams to align priorities and mitigate delivery risks.
- Forecasted resources, allocated work, tracked utilization and delivery volumes, and balanced team capacity against schedules and quality expectations.
- Developed and reviewed dashboards, KPIs, NPS and evaluation insights; improved reporting and escalation visibility for learning leadership.
- Supported evaluation-process transition and knowledge transfer, strengthened review processes, and streamlined reporting for actionable program insights.
- Supported leadership and executive-development initiatives through session planning, stakeholder and faculty coordination, learner experience, and reporting as part of the wider delivery team.
- Managed and coached teams of 20+ learning professionals, overseeing work assignment, quality reviews, feedback and professional development.
- Contributed estimates, scope and delivery inputs to SOWs, proposals and pursuit materials; used digital tools and automation to improve delivery workflows.
Supervisory Associate Instructional Design
EY GDS India
Bangalore, Karnataka
05.2018 - 07.2021
- Planned work, forecasted capacity, allocated resources, and monitored schedules to ensure high-quality delivery for global learning engagements.
- Supervised team of eight, managing performance, providing recruitment support, coaching, and conducting quality reviews to enhance team effectiveness.
- Partnered with global stakeholders and cross-functional teams to ensure alignment with delivery requirements, timelines, and budget constraints.
Instructional Design Lead
Accenture
11.2010 - 05.2018
- Coordinated multiple concurrent learning projects, ensuring timely deliverables through effective management of plans, schedules, SMEs, and resources.
- Coached and led designers, enhancing team capability and establishing consistent delivery practices.
- Led cross-functional design workshops to align stakeholder goals, user needs, and delivery priorities.
- Directed UX and visual design standards for scalable digital products and design systems.
Research Editor
Empower Research Knowledge Services Pvt. Ltd.
04.2010 - 11.2010
- Ensured accuracy, clarity, and quality of research and business-development content through meticulous editing.
- Edited research reports for clarity, accuracy, and consistent style across client deliverables.
- Standardized formatting and language to align manuscripts with publication and client guidelines.
Operations Team Lead
Infosys BPO Ltd.
Bangalore, Karnataka
02.2004 - 11.2009
- Supervised daily operations, aligning team priorities with service and productivity standards.
- Coordinated shift assignments, workload balance, and issue resolution across functional areas.
- Monitored queue performance and balanced workloads to maintain service continuity.
- Monitored performance, identified workflow gaps, and implemented process improvements.
- Trained team members on procedures, quality expectations, and safety requirements.
- Maintained accurate records, reports, and operational documentation for leadership review.
Education
Bachelor of Arts - English Language and Literature
Fatima Mata National College
Kollam, Kerala01.2022
Skills
- Learning Program Management
- Learning Operations
- Project Management
- Stakeholder Management
- Resource Management
- Performance Reporting
- Learning Analytics
- Learning Evaluation
- Tech Adoption
- Learning Transformation
- Process Improvement
- Learning Technology Adoption
Accomplishments
- Enabled 100% team adoption during a digital learning-platform transition through stakeholder alignment, upskilling and adoption support.
- Designed and launched a skills-development initiative associated with a 30% improvement in employee engagement and skill acquisition, as documented in prior career materials.
Timeline
Product Management Associate Manager
Accenture
08.2021 - 07.2026
Supervisory Associate Instructional Design
EY GDS India
05.2018 - 07.2021
Instructional Design Lead
Accenture
11.2010 - 05.2018
Research Editor
Empower Research Knowledge Services Pvt. Ltd.
04.2010 - 11.2010
Operations Team Lead
Infosys BPO Ltd.
02.2004 - 11.2009
Bachelor of Arts - English Language and Literature
Fatima Mata National College