ROSHAN ASHOK JHA
Navi Mumbai
Summary
Obtain a challenging leadership position applying creative problem, solving and learn management skills with a growing company to achieve optimum utilization of its resources and maximum profits.
Overview
6
6
years of professional experience
6064
6064
years of post-secondary education
Work History
Team Lead - Hub Operations
Elastic Run
Panvel
10.2021 - Current
- Monitoring of daily operations Hub related activities across all ElasticrunPanvel MDH_MUM: Cash auditing, ensuring cash deposition, recovery of outstanding cash etc.
- Experience of handling CPD, EOB, RVP as well as DID.
- Looking here the FST cases of ElasticrunPanvel MDH_MUM and have an experience of handle and resolution.
- Handling customer metrics like Forward & Reverse Fake, CXNS, NPS etc.
- Worked with the Training team and supported them to train to ground team, to increase the knowledge of SOP, operations etc.
- Arranging training sessions of new SOPs, guiding them, training them.
- Set appropriate priorities to maximize speed and efficiency for compliance and results of all operational duties and objectives.
- Ensuring a good customer experience by resolving the escalations in a timely manner which was raised by the client.
- Providing support, guidance & training in case of any lag in performance for different locations [Delivery Centers].
- Auditing the sites for various operational conformance's and norms.
- Led team in daily operations and workflow management.
Sr. DC Assistance
Myntra
Kamothe
01.2020 - Current
- Monitoring analyzing customer satisfaction, Loss, Shrinkage and Conversion for 7 Dexter and 1 DC.
- Worked as Spoc of Ad hoc as well as dedicated vans.
- Worked on Fraud Loss - RC CL Implants related RTOs and RVPs, it helps to prevent loss and Fraud.
- Experience of clearance CPD, DID, EOB as well as EOB as well as worked on CX metrics and used to help the hubs to maintain in right way.
- Had been checking the cash depositions, done or not done by the hubs, raising the issue with Finance team and security team for any discrepancy as well as if any tech issue raising to tech team, pursued till get it resolve.
- Responsible for managing logistics operation, inbound and outbound of shipment, operations of DC.
- Ensure quality check of all shipments/bags and ensure zero missing shipment in value and number.
- Maintains duty roster of field executives.
- Perform extended duties to team lead in his absence as per the business requirements.
- Assists management with hiring process and new team member training.
- Develops strategies to promote team member adherence to company regulations & performance goal.
- Generate and share comprehensive and detailed report about team performance.
- Provide Quality Customer Service, interacting with customer, answering customer queries and complaints.
- Worked with Myntra Logistics supply chain management.
Education
S.S.C. -
Bihar board
BiharH.S.C. -
Bihar board
BiharBA. -
Bihar board
BiharSkills
- Proficient with MS-Office (PowerPoint, Word, Excel)
- Analytical skills
- Problem-solving skills
- Teamwork
- Verbal communication skills
- Written communication skills
- Leadership
- Facilitation
- Hard working
- Confident
- Positive behaviour
- Decision making
- Energetic
- Enthusiasm
- Dedication
- Team leadership
- Strategic planning
- Loss prevention
Disclaimer
I hereby declare that all information mentioned above is true to the best of my knowledge.
Languages
- Hindi
- Marathi
- English
- Hindi
- Marathi
Personal Information
- Father's Name: ASHOK JHA
- Date of Birth: 06/06/02
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Languages
English
First Language
Hindi
Upper Intermediate
B2
Marathi
Elementary
A2
Timeline
Team Lead - Hub Operations
Elastic Run
10.2021 - Current
Sr. DC Assistance
Myntra
01.2020 - Current
S.S.C. -
Bihar board
H.S.C. -
Bihar board
BA. -
Bihar board