Roshan Cardoza
Customer Service
Mumbai
Summary
Insightful and passionate leader with exceptional business acumen, relationship-management strengths and complex problem-solving skills.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Documented strengths in building and maintaining relationships with office colleagues.
I have achieved "Key Performer" of the year for the period 2022-23, awarded "High Glider" for performing well in 2023-24 and was promoted to "Senior Executive"
Overview
5
5
years of professional experience
3
3
Languages
Work History
Senior Executive
Universal Sompo General Insurance Company
12.2021 - Current
- To resolve customers issues by providing them effective solutions
- To handle calls related to claims ( renewal of policy, and product descriptions related queries)
- To handle MD escalation calls, emails and giving proper resolution on an immediate basis.
- Preparing SLR( Service Level Report) on hourly basis.
- To co-ordinate with claims team ( Motor, Health) to know the status of the claim.
- To revert on email to customers within a TAT.
- Maintaining floor hygiene on behalf of floor supervisor after 7pm
- By arranging payment links to the customers to make the payment related to renewal of policy.
Sr. Customer Service Executive
Porter Pvt. Ltd.
12.2019 - 11.2020
- Resolving customer queries, Resolving driver queries, Assisting customers with multiple queries of kms, etc., Resolving customer issues & grievances, Escalating issues to appropriate department if required, Resolving queries at First Point of Contact, Meeting Customer Satisfaction goal
Junior Executive
INDIA ROADSIDE ASSISTANCE (MAPFRE COMPANY)
- Resolving customer queries on calls, If required communicate on email, Assist customers regarding Insurance and claims, Co-ordinate with customer, Operation team & Claim Team, Preparing Service Level (SL) Reports
Education
SSC - Social Studies
Sarvodaya Vidhyalay
Mumbai 04.2001 -
HSC - Commerce
Sandesh College
Mumbai 04.2001 -
Bachelor of Commerce - Accountancy
Sandesh College
Mumbai 04.2001 -
Skills
- Business Development
- Operations leadership
- Operational management
- Performance Improvement
- Mail handling
- Growth planning
- MS Office
- Teamwork and Collaboration
- Computer Skills
- Customer Service
- Multitasking
- Team Leadership
- Decision-Making
- Active Listening
Personal Qualifications
Bachelors in Commerce, Mumbai University
HSC Passed from Maharashtra Pune Board
SSC Passed from Maharashtra Pune Board
Personal Information
- Date of Birth: 05/03/94
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that all the above information is correct and true to the best of my knowledge and belief
Accomplishments
I have achieved "Key Performer" of the year for the period 2022-23, awarded "High Glider" for performing well in 2023-24 and was promoted to "Senior Executive" in the same year.
Pet Lover
Very fond of animals (especially dogs)
Timeline
Senior Executive
Universal Sompo General Insurance Company
12.2021 - Current
Sr. Customer Service Executive
Porter Pvt. Ltd.
12.2019 - 11.2020
SSC - Social Studies
Sarvodaya Vidhyalay
04.2001 -
HSC - Commerce
Sandesh College
04.2001 -
Bachelor of Commerce - Accountancy
Sandesh College
04.2001 -
Junior Executive
INDIA ROADSIDE ASSISTANCE (MAPFRE COMPANY)
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