Roshan Jha
Noida
Summary
Experienced manager with a proven track record of leading successful teams, demonstrating exceptional leadership, planning, and organizational skills. Equipped with the ability to empower employees to independently handle daily functions and exceed customer expectations. Recognized as a diligent trainer and mentor, known for fostering a results-driven approach to management.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Manager - Student Servicing
AcadFly - Physics Wallah
Noida
04.2024 - Current
- Led team of professionals in providing top-notch service and creating memorable experiences for students.
- Assisted stakeholders in understanding students' preferences using data analysis techniques leading to better decision-making.
- Mentored junior team members fostering professional growth within the organization.
- Met or exceeded goals by developing long-standing relationships with partners and soliciting new business through referrals and repeat business.
- Provided regular feedback to the Marketing team for better filtration of the lead gen.
- Conducted market research to identify trends and opportunities for growth in the study abroad industry.
- Established team priorities, maintained schedules and monitored performance.
Manager - Student Servicing
(Leverage Ed-Tech Pvt. Ltd.)
Noida
3 2022 - 04.2024
- Built the entire process for the destination of the USA and made sure of a smooth journey for the students from scratch having a team of 10+ head coaches/mentors.
- Managed the entire funnel of the student starting from the onboarding stage to enrollment into their respective universities, with every Intake which is more than 1000 applications.
- Increased the flow of monthly enrollments by 50% from the previous intake, every month.
- Connected with multiple departmental heads to make sure that the experience for the student is enhanced and exemplary.
- Enabled an entirely different method of sorting the escalation and made sure it is minimized.
- Maintained a regular connection with the 3rd Parties and provided them with a handful of students to strengthen the relations and business.
- Managed a sophisticated development of the relationship with different vendors while aiming for profitability and network building of the student which resulted in the first class student experience.
Business Development Manager
(Lido Learning)
Noida
09.2021 - 02.2022
- Provided coaching, mentoring and immediate troubleshooting support to a team composed of 10+ Sales Executives.
- Managed to pass and assist the team with the knowledge gained as an individual. Together, we increased the weekly revenue of the department by 35% compared to the other department.
- Taught basic etiquette of cold calling, active listening, persuasion and negotiation with potential clients.
- Awarded Best Performing Manager twice, in a quarter for clocking the highest revenue.
Business Development Associate
(Lido Learning)
Noida
03.2021 - 09.2021
- Developed business pipeline using cold and warm techniques
- Maintained an extensive knowledge of company products and services to provide top-notch expertise to customers.
- Managed client database to maintain accurate information.
- Generated consistent leads, developed pipelines and closed over 2L sales biweekly, 27% more than every other associate.
Business Development Associate,
Think and Learn Pvt. Ltd. (Byjus).
Noida
12.2019 - 02.2021
- Managed multiple projects and met time-sensitive deadlines.
- Developed and enhanced self-knowledge to learn more about the methodology of handling customers.
- Understand the expectations and needs of the customers and provide them with a solution aligned with the product offered.
Education
Bachelors Of Technology - BTech, Civil Engineering
Noida Institute of Engineering And Technology
Greater Noida 08.2013 - 08.2017
Skills
People Management
Public Speaking
Data Analysis and Forecast Challenges and Growth
Building rewarding relationship
Vendor & Supplier Management
Training Management
Revenue Forecasting
Accomplishments
- Best performing Manager for attaining the highest number of applications for the USA compared to other destination managers.
- Best performing manager for clocking the highest revenue, twice, in a single quarter.
- Stellar performer as an individual and have been awarded a certificate for the same.
Timeline
Manager - Student Servicing
AcadFly - Physics Wallah
04.2024 - Current
Business Development Manager
(Lido Learning)
09.2021 - 02.2022
Business Development Associate
(Lido Learning)
03.2021 - 09.2021
Business Development Associate,
Think and Learn Pvt. Ltd. (Byjus).
12.2019 - 02.2021
Bachelors Of Technology - BTech, Civil Engineering
Noida Institute of Engineering And Technology
08.2013 - 08.2017
Manager - Student Servicing
(Leverage Ed-Tech Pvt. Ltd.)
3 2022 - 04.2024
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