Roshan Kumar
Forbesganj
Summary
Proven IT Technician with a robust background in hardware installation and technical support, honed at Consam Telecom Pvt. Ltd. Excels in desktop support and complaint handling, enhancing system efficiency and customer satisfaction. Skilled in software configuration and leveraging product knowledge for optimal service solutions. Demonstrates exceptional follow-up skills and a commitment to resolving technical issues, contributing to significant improvements in operational performance.
Overview
7
7
years of professional experience
Work History
Computer Sales and Service
Computer Mart
Forbesganj
04.2017 - 01.2020
- Sales Computer and printer parts and accessories
- Assembling and repairing a new computer printer
- Installing analog and service CCTV cameras
- Configured hardware, devices, and software to set up work
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
Sales and Service
Astha Distributor
Forbesganj
03.2020 - 08.2020
- Sales Computer and printer parts and accessories
- Assembling and repairing a new computer printer Installing
- analog and service CCTV cameras
- Configured hardware, devices, and software to set up work
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
Sales and Service
Bharat Camera Store
Forbesganj
08.2020 - 12.2020
- Sales Computer and printer parts and accessories
- Assembling and repairing a new Computer Printer Installing
- analog and service CCTV cameras
Billing Executive
Anapurna Sales
Ludhiana ( Punjab )
03.2021 - 01.2022
- Processed and verified invoices to secure accuracy of billing information.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Have worked in company software
IT Technician
Consam Telecom Pvt. Ltd.
Forbesganj
03.2022 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Bachelor of Arts - Psychology
Forbesganj College Forbesganj
Purnia University Purnia05.2022
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Call center experience
- Complaint Handling
- Microsoft Outlook
- Product Knowledge
- Follow-up skills
Languages
Hindi
English
Methili, Use for Home Language
Timeline
IT Technician
Consam Telecom Pvt. Ltd.
03.2022 - Current
Billing Executive
Anapurna Sales
03.2021 - 01.2022
Sales and Service
Bharat Camera Store
08.2020 - 12.2020
Sales and Service
Astha Distributor
03.2020 - 08.2020
Computer Sales and Service
Computer Mart
04.2017 - 01.2020
Bachelor of Arts - Psychology
Forbesganj College Forbesganj