Rohan Acharya
Mumbai
Summary
A Transactions Specialist with many years of experience managing diverse transactions. Meticulous, customer-focused professional with proven experience juggling multiple priorities and closing transactions smoothly, on-time and to customers' satisfaction. Dedicated to creative problem solving and relentlessly driving transactions forward.
Overview
3
3
years of professional experience
Work History
Transaction Specialist - Live Chat Agent
Foundever
Mumbai
03.2022 - Current
- Identified potential fraudulent activity based on analysis of transaction data.
- Provided customer service support for inquiries regarding transactions, fees.
- Responded promptly to customer inquiries about their accounts or services provided.
- Monitored compliance with applicable regulations governing financial transactions.
- Adjusted client account information and posted updated responses to guarantee customer satisfaction.
- Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
- Handled many customers daily and processed transactions, deposits, and withdrawals.
Customer Care Executive
Laptop Instruments Pvt. Ltd
Mumbai
07.2021 - 02.2022
- Managed customer service calls concerning billing issues or payment arrangements.
- Maintained records of all service calls completed for future reference purposes.
- Created journal entries for general ledger posting as required for month-end closing process.
- Analyzed customer accounts to ensure timely payment of invoices.
- Performed administrative tasks including filing documents, data entry.
Education
Bachelor's in Management Studies - Marketing
Annasaheb Vartak College
Vasai, Mumbai08-2020
Bachelor of Commerce -
Holy Family Junior College
Vasai, Mumbai03-2017
Skills
- Team Collaboration
- Team building
- Continuous Improvement
- User Support
- Active Listening
- Reliability
Affiliations
Football, Drawing and Dancing
Accomplishments
- Best Agent Overall WE 30th March 2024 - Mia Business
- Best Agent on Absenteeism - Money Transfer Tier - 1 [Dec - 2022]
- Best Agent Overall - Money Transfer Tier - 1 [Nov - 2022]
- ABVP Vayu Inter - College Duet Dance Competition 2020
- Goa Football Festival Winners 2015
- Goa Football Festival Winners 2014
Languages
Kannada
First Language
English
Proficient (C2)
C2
Timeline
Transaction Specialist - Live Chat Agent
Foundever
03.2022 - Current
Customer Care Executive
Laptop Instruments Pvt. Ltd
07.2021 - 02.2022
Bachelor's in Management Studies - Marketing
Annasaheb Vartak College
Bachelor of Commerce -
Holy Family Junior College
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