Summary
Overview
Work History
Education
Skills
Websites
Timeline
SalesManager
Roshan Sahu

Roshan Sahu

MUMBAI

Summary

Operations and workforce governance professional with experience managing end-to-end non-employee lifecycle processes in large enterprise environments. Skilled in handling high-sensitivity workforce cases, maintaining data and system integrity, supporting cross-functional stakeholders, and contributing to MIS reporting, process documentation, and operational continuity. Experienced in working across multiple workforce systems with a structured, risk-aware, and process-driven approach.

Overview

5
5
years of professional experience

Work History

Specialist – Non-Employee Workforce Operations

Client Assignment: Citicorp Services India Pvt. Ltd. Employer: Adecco India Pvt. Ltd.
Mumbai
02.2025 - Current
  • Managed end-to-end non-employee lifecycle activities including terminations, resource verification letters (RVLs), rehire eligibility checks, conversion assessments, bill rate revisions, and Do Not Rehire (DNR) cases.
  • Supported high-sensitivity workforce decisions by coordinating with relevant stakeholders to gather required documentation and justification prior to system updates.
  • Ensured accuracy and consistency of non-employee records by validating worker details across workforce management systems before processing staffing actions.
  • Handled US-focused RVL requests involving document validation, role confirmation where required, and centralized record maintenance.
  • Worked extensively on Resolve IT, Fieldglass, Worker Data Lookup, Citi Marketplace, Global Directory, and the Resources@Citi portal.
  • Resolved termination and work order cases where approved actions did not reflect correctly due to system or automation exceptions.
  • Provided operational support across multiple workforce processes through structured coordination with internal teams, business stakeholders, and suppliers.
  • Collated weekly and monthly transactional MIS reports supporting workforce operations and internal issues management functions, and assisted with annual reporting through consolidated data analysis.
  • Contributed to a yearly productivity and utilization model presentation by developing data visualizations, charts, and time-and-motion analysis as part of a collaborative effort.
  • Contributed to the creation of a formal Rejections Report process document and drafted an initial Resolve IT process overview to document workflows and support operational understanding.
  • Processed bill rate revisions on active work orders after validating submissions received through the Resources@Citi portal and coordinated approvals with business teams, financial approvers, and suppliers.
  • Provided workload continuity during periods of reduced team availability and supported onboarding of a new team member through process walkthroughs and review support.

Training and Development Specialist

HUDL INDIA PVT. LTD.
Mumbai, Pune, Bangalore
06.2023 - Current
  • Designed and delivered structured training programs using TalentLMS and Darwinbox, ensuring alignment with organizational learning objectives.
  • Administered training platforms to support trainers and learners, improving efficiency and adoption.
  • Created voiceover-based training content to enhance learner engagement and course effectiveness.
  • Analyzed training feedback and performance data using Redash and Excel to identify gaps and improve outcomes.
  • Developed dashboards and reports to support leadership decision-making.

Sports Analyst

HUDL INDIA PVT. LTD.
Mumbai
06.2021 - 06.2023
  • Analyzed performance data and developed dashboards to provide actionable insights for sports teams.
  • Utilized Excel and reporting tools to streamline analysis and reporting workflows.
  • Recognized multiple times for analytical accuracy and contribution to reporting initiatives.

Education

Master of Science - Mathematics

University of Mumbai
01-2023

Skills

  • Non-employee workforce operations
  • Workforce governance and risk-sensitive case handling
  • MIS reporting and data analysis
  • Process documentation and standardization
  • Stakeholder and vendor coordination
  • Workforce systems: Fieldglass, Resolve IT, Worker Data Lookup, TalentLMS, Darwinbox
  • Data visualization and reporting (Excel, Redash)
  • Operational continuity and knowledge support
  • Data analysis and reporting
  • Team collaboration

Websites

Timeline

Specialist – Non-Employee Workforce Operations

Client Assignment: Citicorp Services India Pvt. Ltd. Employer: Adecco India Pvt. Ltd.
02.2025 - Current

Training and Development Specialist

HUDL INDIA PVT. LTD.
06.2023 - Current

Sports Analyst

HUDL INDIA PVT. LTD.
06.2021 - 06.2023

Master of Science - Mathematics

University of Mumbai

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Roshan Sahu