Roshan Sahu
MUMBAI
Summary
Operations and workforce governance professional with experience managing end-to-end non-employee lifecycle processes in large enterprise environments. Skilled in handling high-sensitivity workforce cases, maintaining data and system integrity, supporting cross-functional stakeholders, and contributing to MIS reporting, process documentation, and operational continuity. Experienced in working across multiple workforce systems with a structured, risk-aware, and process-driven approach.
Overview
5
5
years of professional experience
Work History
Specialist – Non-Employee Workforce Operations
Client Assignment: Citicorp Services India Pvt. Ltd. Employer: Adecco India Pvt. Ltd.
Mumbai
02.2025 - Current
- Managed end-to-end non-employee lifecycle activities including terminations, resource verification letters (RVLs), rehire eligibility checks, conversion assessments, bill rate revisions, and Do Not Rehire (DNR) cases.
- Supported high-sensitivity workforce decisions by coordinating with relevant stakeholders to gather required documentation and justification prior to system updates.
- Ensured accuracy and consistency of non-employee records by validating worker details across workforce management systems before processing staffing actions.
- Handled US-focused RVL requests involving document validation, role confirmation where required, and centralized record maintenance.
- Worked extensively on Resolve IT, Fieldglass, Worker Data Lookup, Citi Marketplace, Global Directory, and the Resources@Citi portal.
- Resolved termination and work order cases where approved actions did not reflect correctly due to system or automation exceptions.
- Provided operational support across multiple workforce processes through structured coordination with internal teams, business stakeholders, and suppliers.
- Collated weekly and monthly transactional MIS reports supporting workforce operations and internal issues management functions, and assisted with annual reporting through consolidated data analysis.
- Contributed to a yearly productivity and utilization model presentation by developing data visualizations, charts, and time-and-motion analysis as part of a collaborative effort.
- Contributed to the creation of a formal Rejections Report process document and drafted an initial Resolve IT process overview to document workflows and support operational understanding.
- Processed bill rate revisions on active work orders after validating submissions received through the Resources@Citi portal and coordinated approvals with business teams, financial approvers, and suppliers.
- Provided workload continuity during periods of reduced team availability and supported onboarding of a new team member through process walkthroughs and review support.
Training and Development Specialist
HUDL INDIA PVT. LTD.
Mumbai, Pune, Bangalore
06.2023 - Current
- Designed and delivered structured training programs using TalentLMS and Darwinbox, ensuring alignment with organizational learning objectives.
- Administered training platforms to support trainers and learners, improving efficiency and adoption.
- Created voiceover-based training content to enhance learner engagement and course effectiveness.
- Analyzed training feedback and performance data using Redash and Excel to identify gaps and improve outcomes.
- Developed dashboards and reports to support leadership decision-making.
Sports Analyst
HUDL INDIA PVT. LTD.
Mumbai
06.2021 - 06.2023
- Analyzed performance data and developed dashboards to provide actionable insights for sports teams.
- Utilized Excel and reporting tools to streamline analysis and reporting workflows.
- Recognized multiple times for analytical accuracy and contribution to reporting initiatives.
Education
Master of Science - Mathematics
University of Mumbai
01-2023
Skills
- Non-employee workforce operations
- Workforce governance and risk-sensitive case handling
- MIS reporting and data analysis
- Process documentation and standardization
- Stakeholder and vendor coordination
- Workforce systems: Fieldglass, Resolve IT, Worker Data Lookup, TalentLMS, Darwinbox
- Data visualization and reporting (Excel, Redash)
- Operational continuity and knowledge support
- Data analysis and reporting
- Team collaboration
Timeline
Specialist – Non-Employee Workforce Operations
Client Assignment: Citicorp Services India Pvt. Ltd. Employer: Adecco India Pvt. Ltd.
02.2025 - Current
Training and Development Specialist
HUDL INDIA PVT. LTD.
06.2023 - Current
Sports Analyst
HUDL INDIA PVT. LTD.
06.2021 - 06.2023
Master of Science - Mathematics
University of Mumbai