ROSHAN S SHETTY
Mumbai
Summary
Dynamic Territory Manager at Vodafone Idea with a proven track record in customer relationship management and business growth. Expert in optimizing sales pipelines and enhancing team performance through effective training. Achieved significant improvements in customer satisfaction and retention, demonstrating strong relationship-building skills and a commitment to exceeding sales goals.
Overview
6
6
years of professional experience
Work History
Teritory sales manager
vodafoneidea
Thane
09.2024 - Current
- Resolved conflicts among team members, enhancing collaboration and maintaining a positive work environment.
- Supported direct reports by promptly addressing concerns or questions, enabling focus on their tasks.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Territory Manager
Vodafone Idea
Dombivali
09.2024 - Current
- Secured new customer relationships, consistently meeting sales goals and service targets.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Enhanced customer satisfaction and retention through proactive visits, prompt responses to inquiries, and effective problem resolution.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
- Facilitated training sessions for team members to deepen product knowledge and improve sales skills.
Team Leader
Vodafone Idea
Kalyan And Dombivli
11.2020 - 08.2025
- Established performance expectations for team, monitoring progress and offering constructive feedback to drive improvement.
- Developed team members' skills through targeted coaching sessions, enhancing individual performance.
- Enhanced productivity by implementing efficient work processes and reviewing performance metrics periodically.
- Mentored junior staff to cultivate leadership potential and support career advancement.
- Delegated responsibilities based on individual strengths, empowering team members to excel.
- Evaluated performance against objectives during regular reviews, recognizing achievements and identifying development areas.
Education
High School Diploma - Bachelor of Commerce
Kolhapur University
Kolhapur04-2016
Skills
- Territory management
- Sales development
- Business development
- Customer relationship management
- Market expansion
- Channels and distribution knowledge
- Market research
- Product and service sales
- Sales presentations
- Goals and performance
- Territory strategy
- Issue resolution
- Team leadership
- Multitasking and organization
- Relationship building
Accomplishments
• Top seller in vodafone idea
• Outstanding performance (team leader - Vodafone Idea)
• Outstanding performer (territory sales manager - Vodafone Idea) - 2024
• Outstanding performance (team leader - Vodafone Idea)
• Outstanding performer (territory sales manager - Vodafone Idea) - 2024
Hobbies and Interests
- Music
- Cycling
- Reading books
- Traveling
Personal Information
Title: TERRITORY SALES MANAGER
Languages
- Hindi
- Kannada
- Marathi
- English, Fluent
- Hindi, Fluent
- Kannada, Fluent
- Marathi, Upper intermediate (B2)
Timeline
Teritory sales manager
vodafoneidea
09.2024 - Current
Territory Manager
Vodafone Idea
09.2024 - Current
Team Leader
Vodafone Idea
11.2020 - 08.2025
High School Diploma - Bachelor of Commerce
Kolhapur University