Summary
Work History
Education
Skills
References
Timeline
Generic
ROSHAN THAPA

ROSHAN THAPA

46ounces Brew Garden
Bangalore

Summary

A highly skilled and hospitality-driven Food & Beverage professional with 5 years of extensive experience in premium dining and high-volume establishments (including 3 years at a luxury hotel microbrewery up to the level of Restaurant Captain). Proven expertise in managing dining floor operations, leading service teams, maintaining international food safety standards, and driving high beverage sales. Seeking a challenging position as an Assistant Waiter / F&B Steward with a premier international cruise line.

Diligent Desired Position with strong background in overseeing restaurant floor operations and ensuring exceptional guest experiences. Proven track record of managing staff efficiently and maintaining high standards of service. Demonstrated leadership and problem-solving abilities through effective team coordination and quick resolution of guest concerns.

Professional in hospitality industry, prepared to lead and elevate service standards. Extensive experience in managing dining operations and ensuring customer satisfaction. Known for strong team collaboration skills and achieving consistent results. Reliable, adaptable, and skilled in multitasking and communication.

Dynamic Restaurant Captain with Number years of experience. Excellent knowledge of restaurant functions and product memory. Adept at presenting and selling daily specials and ensuring individual customer satisfaction.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Restaurant Captain

46 Ounces Brewgarden (The Oterra Hotel / Velankanni Hospitality)
  • Duration: 1 Year 8 Months
  • Team Leadership: Supervised and coached a team of stewards to deliver flawless sequence of service in a luxury hotel's high-volume microbrewery.
  • Operations Management: Handled table allocations, managed guest flows, and resolved complex customer complaints promptly to ensure maximum guest satisfaction.
  • Sales Driving: Led the team in upselling premium craft beers and curated food pairings, consistently hitting the outlet's monthly revenue targets.

Senior Guest Associate

46 Ounces Brewgarden (The Oterra Hotel / Velankanni Hospitality)
  • Duration: 1 Year 2 Months
  • Guest Relations: Delivered welcoming and premium customer service, managing high-volume weekend crowds of up to 500+ guests.
  • Order Efficiency: Managed guest billing, cash handling, and order execution flawlessly using the restaurant POS software.

F&B Steward

Wangs Kitchen (Oriental Cuisine Pvt. Ltd.)
  • Duration: 2 Years
  • Core Service: Welcomed guests, presented menus, took accurate orders, and executed the standard sequence of food and beverage service.
  • Food Safety & Hygiene: Maintained strict adherence to workplace cleanliness, hygiene protocols, and international food safety standards.

Education

12th Pass - Arts

Birpara High School
Birpara

Skills

Team management

Cash handling expertise

Guest relations

Drink preparation

Payment processing

Order accuracy

Upselling strategies

Beverage service

Tableside service

Reservation management

Wine pairing

Teamwork

Customer service

Problem-solving abilities

Team leadership

Active listening

Verbal and written communication

Cash handling

Relationship building

Self motivation

Food and beverage service

Greeting and seating guests

Opening and closing procedures

Work area inspection

Inventory management

Written communication

Point of sale POS software

Staff scheduling

Teamwork and collaboration

Problem-solving

Decision-making

Team building

References

Human Resources (HR) Department, elina@velankanigroup.com, Velankanni Hospitality / 46ounces Brew Garden by The Oterra Hotel, Bengaluru

Timeline

F&B Steward

Wangs Kitchen (Oriental Cuisine Pvt. Ltd.)

Senior Guest Associate

46 Ounces Brewgarden (The Oterra Hotel / Velankanni Hospitality)

Restaurant Captain

46 Ounces Brewgarden (The Oterra Hotel / Velankanni Hospitality)

12th Pass - Arts

Birpara High School
ROSHAN THAPA46ounces Brew Garden