ROSHANI THONTHADARYA
Bengaluru,
Summary
Results-driven Salesforce Administrator with strong expertise in user support, data management, and platform optimization. Proficient in automating business processes using Flows, Approval Processes, and Validation Rules to improve operational efficiency. Experienced in managing data imports and exports using tools like Data Loader, while maintaining high data quality standards. Skilled in report and dashboard customization, enforcing security controls, and supporting Sales Cloud and Service Cloud environments. Committed to delivering scalable, user-focused Salesforce solutions through cross-functional collaboration, training, and continuous improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Support Specialist/Salesforce Administrator
One Origin
Bengaluru
07.2023 - 05.2024
- Facilitated user support by addressing over 600 support tickets monthly, achieving a satisfaction rating of 85%.
- Oversaw comprehensive user and license administration, encompassing user setup, deactivation, role and profile configuration, and access control.
- Created and maintained Flows, Approval Processes, Validation Rules, and Record Types to streamline business operations, and enforce data integrity.
- Performed data import/export using Data Loader and Workbench, maintaining over 99.9% data accuracy during high-volume migrations.
- Optimized and upheld reports and dashboards for diverse departments, elevating data visibility and streamlining business decision-making.
- Defined and managed sharing rules, public groups, and OWD settings to enforce proper record-level access across the org.
- Created and maintained technical documentation, SOPs, and training materials to enhance knowledge transfer and onboarding speed.
- Developed and implemented training sessions for end users, enhancing adoption and proficiency by 40% within six weeks.
- Collaborated with cross-functional teams to gather business requirements and implement scalable, best-practice Salesforce solutions.
- Oversaw Salesforce user management, encompassing roles, profiles, permission sets, license allocations, and security controls (OWD, sharing rules).
- Managed data integrity via imports and exports using Data Loader, and maintained dashboards, reports, and templates to support business insights.
- Provided user support, resolved technical issues, created Knowledge Base Articles (KBAs), and delivered end-user training.
- Integrated third-party applications via AppExchange, supported Sales Cloud, Service Cloud, Communities, and followed Agile and DevOps practices for deployment.
- Validated conformity with Salesforce release updates, performed security reviews, monitored platform health checks, and upheld best practice governance.
Test Engineer
LG Soft India
Bengaluru
06.2021 - 06.2023
- Executed over 300 manual test cases monthly across web and mobile platforms to validate functionality, usability, and compliance with business requirements.
- Identified and logged critical bugs using JIRA, collaborated closely with developers to track, verify fixes, and ensure defect closure.
- Created and maintained test documentation, including detailed test plans, test cases, and test scripts derived from business requirements, and user stories.
- Performed end-to-end functional, regression, integration, smoke, and UAT testing, ensuring the delivery of stable and bug-free releases.
- Conducted cross-browser and cross-device testing across Chrome, Firefox, Safari, Edge, Android, and iOS to ensure a responsive and consistent user experience.
- Partnered with business analysts and product owners in Agile/Scrum environments, actively contributing to daily stand-ups, sprint planning, grooming, and retrospectives.
- Collaborated with cross-functional teams to define clear acceptance criteria, and ensured that test execution was smooth for business outcomes.
Education
Master of Science - Computer Science
Coventry University
Coventry, United Kingdom05-2025
Master of Computer Applications - Computer Applications
Jain University
Bengaluru, India03-2024
Bachelor of Computer Applications - Computer Applications
REVA University
Bengaluru, India04-2021
Skills
- Core administration: user management (profiles, permission sets, roles, sharing rules)
- Security configuration (OWD, field-level security, login IP restrictions)
- Data management (data loader, workbench, duplicate management)
- Customization (objects, fields, page layouts, record types)
- Flow automation (record-triggered, screen, scheduled)
- Approval processes and validation rules
- Process Builder and Workflow Rules
- Quick Actions and Lightning App Builder
- AppExchange app integration
- Basic API knowledge (REST/SOAP)
- Cloud configuration
Certification
- Salesforce Administrator certification (ADM 201)
- Salesforce Agent Force certification
Timeline
Client Support Specialist/Salesforce Administrator
One Origin
07.2023 - 05.2024
Test Engineer
LG Soft India
06.2021 - 06.2023
Master of Science - Computer Science
Coventry University
Master of Computer Applications - Computer Applications
Jain University
Bachelor of Computer Applications - Computer Applications
REVA University
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