Roshini Sekhar
Melbourne
Summary
Customer-oriented professional with experience at Coffee Cup and Wich Way, where I improved service delivery through strong communication and adaptability. At Coffee Cup, I supported team efficiency, ensured prompt service, and maintained a clean environment. At Wich Way, I enhanced the customer experience by welcoming guests, relaying orders accurately, and ensuring smooth operations. Skilled in customer service, problem-solving, and team coordination, I consistently delivered high customer satisfaction in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cafe Assistant
coffee cup
Hyderabad
07.2023 - 07.2024
- Assisted in taking customer orders, and ensuring prompt service.
- Maintained cleanliness and organization in the café area.
- Operated the cash register and processed transactions accurately.
- I supported the team during busy hours to provide a seamless customer experience.
Restaurant Crew Member
wich way
Hyderabad
06.2022 - 05.2023
- Welcomed customers, and assisted in seating arrangements.
- Took and relayed food orders to the kitchen staff accurately.
- Ensured tables were clean and set up for the next guests.
- Helped with basic food preparation and beverage service as needed.
- Maintained a friendly and positive attitude to enhance the dining experience.
Education
Bachelors of Commerce - Business Analytics
Osmania University
Hyderabad 05-2024
Masters - Business Analytics
Deakin University
Melbourne AustraliaSkills
Customer service
- Role: Cafe Assistant, coffee cup
- Delivered excellent customer service, ensuring satisfaction through prompt order-taking, and proactive issue resolution
Communication
- Role: Restaurant Crew Member, Wich way
- Maintained clear communication with customers and team members to ensure smooth operations
Team Coordination
- Role: Cafe Assistant, Coffee Cup
- Coordinated effectively with the team during peak hours to enhance team performance and service delivery
Problem solving
- Role: Restaurant Crew Member, Wich Way
- Utilized strong problem-solving skills to address customer concerns and improve service
Adaptability
- Role: Cafe Assistant, Coffee Cup
- Adapted quickly to fast-paced environments, maintaining high levels of efficiency and service standards
Certification
- RSA (Responsible Service Of Alcohol)
- valid till 2026
Languages
English
First Language
Tamil
Upper Intermediate (B2)
B2
Telugu
Intermediate (B1)
B1
hindi
Elementary (A2)
A2
References
References available upon request.
Timeline
Cafe Assistant
coffee cup
07.2023 - 07.2024
Restaurant Crew Member
wich way
06.2022 - 05.2023
Bachelors of Commerce - Business Analytics
Osmania University
Masters - Business Analytics
Deakin University
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