Roshmita Gupta
Kolkata
Summary
Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers. Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
3
3
years of professional experience
Work History
Senior Travel Specialist
BCD Travel
09.2023 - Current
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
- Streamlined booking processes for increased efficiency and reduced time spent on administrative tasks.
- Negotiated with suppliers to secure competitive rates, resulting in cost savings for clients.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Managed high-volume bookings while maintaining a keen attention to detail and accuracy.
- Utilized advanced reservation systems efficiently to manage bookings accurately and quickly.
- Effectively managed client portfolios by tracking preferences and needs in order to deliver personalized service consistently over time.
- Implemented marketing strategies that resulted in an expanded client base and increased revenue streams for the company.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
Issue Resolution Expert
Think & Learn pvt. Ltd
01.2021 - 09.2023
- Worked productively with product team to understand requirements and business specifications around portfolio management, Analytics and risk
- Managed 1k+ users and assisted them with the product adoption
- Took escalated cases and resolved internal and external user and employment issues
- Basic to advanced level troubleshooting of technical support (both hardware & software)
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Master Degree of Arts -
University of Calcutta
01.2021
Bachelor Degree of Arts in Sociology -
St.Xavier's College
01.2019
Skills
- Handling and managing day to day team operations
- Customer escalations
- Reading trends
- Customer Retention Strategies
- Exceptional Customer Service
- Effective Problem Solving
- Attention to detail
- Expert itinerary planning
- Extensive travel industry experience
- Expertise in GDS systems
- Hotel Accommodations
- Itineraries
- Executive Travel
- Client Amenities
- Travel Planning
- Reservations Booking
- Transportation Coordination
- International and Domestic Travel
- Travel Insurance Sales
Timeline
Senior Travel Specialist
BCD Travel
09.2023 - Current
Issue Resolution Expert
Think & Learn pvt. Ltd
01.2021 - 09.2023
Master Degree of Arts -
University of Calcutta
Bachelor Degree of Arts in Sociology -
St.Xavier's College
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