Summary
Overview
Work History
Education
Skills
Professional AFFILIATIONS
Languages
Timeline
Generic
Sudeep K

Sudeep K

Bengaluru

Summary

I have 3 years of experience in Operations and Program Management. Currently I am working as a Key Account Manager in Taskmo Enhanced my knowledge by working with a Start-Up and closely working across multiple industries such as retail, ed-tech, e-commerce, finance, marketing and mobility sectors showing a versatile skill set. Skilled in stakeholder communication and management,, resulting in increased operational efficiency and cost savings. Experienced in data-driven decision-making, leveraging advanced analytics tools and techniques to provide insights and recommendations that drive business growth. Strong track record of assisting in the execution

Overview

9
9
years of professional experience

Work History

Operation Team Leader

Kreesalis
Bangalore
01.2024 - 04.2024
  • Developed and implemented operational procedures to ensure efficient operations.
  • Coordinated cross-functional teams to develop new processes and improve existing ones.
  • Conducted regular performance reviews of team members, providing feedback and coaching.
  • Analyzed trends in customer service data to identify areas for improvement.
  • Monitored daily operations to identify opportunities for process optimization.
  • Created weekly and monthly reports on team performance, productivity, and overall results achieved.
  • Planned resources allocation according to project requirements.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Explained goals and expectations required of trainees.

Key Account Manager

Taskmo Empowered by Quess Corp
05.2023 - 12.2023
  • Worked over 50+ projects for various clients including Flipkart,Amazon,Rapido To create and execute the project throughout its lifecycle and worked extensively in domains related to project analysis, planning, and execution within specified timeframes
  • Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
  • Followed up with clients to gauge product success and promote satisfaction.
  • Maintained positive working relationships with retailers and representatives.
  • Utilized sales data and client feedback to improve organizational strategies.
  • Increased product sales through targeted marketing campaigns.
  • Increased profitability and revenue by generating 88 Lakhs project (Tide) Business Account Opening
  • Maintained continuous professional improvement through company-provided workshops, trend tracking, and active participation in team projects
  • Skill fully coordinated and liaised with internal teams and external vendors to ensure the successful execution of projects, fostering a collaborative and results-driven environment
  • Strategically sourcing and onboarding gig workers, meticulously aligning their training with client- specific needs and project objectives
  • Methodically tracking project progress and delivering transparent, data-driven reports to both clients and gig workers, ensuring complete project visibility and accountability

Operation Lead

Taskmo Empowered by Quess Corp
08.2022 - 03.2023
  • Managed team to oversee project progression, bug identification, and workforce intelligence tool enhancements, while ensuring seamless communication with clients and fostering revenue growth through effective recruitment strategies.

Operation Associate

Taskmo Empowered by Quess Corp
03.2021 - 04.2022
  • Efficiently managed gig worker sourcing, training, and tech support utilisation to meet project requirements
  • Major Projects Worked On
  • Project : Rapido,Dunzo,zepto,Uber
  • Maintained positive working relationships with retailers and representatives.
  • Utilized sales data and client feedback to improve organizational strategies.
  • Identified customer needs by asking questions and advising on best solutions.

Escalation Specialist

Aditya Birla And fashion (FOREVER 21)
Bangalore
12.2019 - 03.2021
  • Resolved over 150 tickets per day to keep queue clear and packages moving efficiently.
  • Logged unsellable products requiring donation or destruction due to damage or other issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Freelancer

KANTAR
Bangalore
05.2015 - 10.2017
  • Worked independently and with other team members to decipher problems and create solutions.
  • Worked with clients to review ideas from sketches to finalize concepts.
  • Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
  • Collected and reported on customer demographics, preferences and buying habits to help marketing teams target strategies.
  • Kept marketing team informed of latest analytics and metrics through regular reporting.
  • Analyzed ratings and programming features of competitors to evaluate effectiveness of marketing strategies.

Education

B.com -

Pragati Foundations
Bangalore
05.2017

Skills

  • SOFT SKILLS
  • Productivity Applications – Microsoft Office, Google Workspace
  • Reporting – Canva, PowerPoint, Google Slides
  • Data Analytics –, Excel, Google Sheets
  • Project : Executional Planing
  • Lead Generation
  • Revenue Generation
  • Staff Training
  • Customer Service
  • Good Work Ethic
  • Supervision & Leadership
  • Flexible Schedule
  • Active Listening
  • Training & Development
  • Processing Payments

Professional AFFILIATIONS

  • Best Performer of the month -January 2023
  • Star Contributor of the year - 2021-2022

Languages

English
First Language
Kannada
Advanced
C1
Tamil
Upper Intermediate
B2
Telugu
Upper Intermediate
B2
Hindi
Advanced
C1

Timeline

Operation Team Leader

Kreesalis
01.2024 - 04.2024

Key Account Manager

Taskmo Empowered by Quess Corp
05.2023 - 12.2023

Operation Lead

Taskmo Empowered by Quess Corp
08.2022 - 03.2023

Operation Associate

Taskmo Empowered by Quess Corp
03.2021 - 04.2022

Escalation Specialist

Aditya Birla And fashion (FOREVER 21)
12.2019 - 03.2021

Freelancer

KANTAR
05.2015 - 10.2017

B.com -

Pragati Foundations

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