Roshni Chugh
Bengaluru
Summary
Highly skilled Senior Executive Assistant with 17 years of experience in diverse industries including retail, finance, Amazon India, and the airline industry. Proven expertise in managing multiple executive schedules and leading tech and product onboarding processes. Former Amazon Account Manager and EA/Program Manager known for collaboration and team development. Seeking a challenging leadership role that leverages my strong people management skills.
Overview
19
19
years of professional experience
Work History
Senior Executive Assistant/ HR Program Manager
Clicktech Retail
Bengaluru
06.2023 - Current
- Developed an efficient calendar management system that streamlined executive scheduling and reduced delays
- Scheduled meetings, prepared agendas and took minutes, resulting in more organized and productive meetings
- Organized and managed travel arrangements for executives, resulting in a 30% reduction in travel costs
- Developed and maintained an accurate and up-to-date accounting system that tracked expenses for the CEO and the Founder
- Developed and maintained relationships with key stakeholders to ensure smooth event planning and execution
- HR Program -Led a LinkedIn social media project to boost company visibility through organic posts, including industry updates, employee branding, R&R, new joiners, leadership talks, and Town Hall posts
- Generated monthly analysis reports and held quarterly meetings with the CEO
- Served as the point of contact for organizing Town Hall meetings and offsite events
- Managed a Training and Development program for Vendor and Instock Managers, focusing on IDQ (Item Data Quality), Brand Management, and Retail Negotiation
- Maintained a tracker for certification completion, aiming for 100% completion
- Coordinated employee engagement activities, including the Cricket Sports League, Book Club launch, and indoor games for Fun Fridays
HR Operation Manager and EA to CEO
EBO MART PVT LTD
Bengaluru
12.2021 - 06.2023
- Calendar management: I was prioritizing, managing, and coordinating the CEO’s schedule
- Managed time efficiently to complete all tasks within deadlines
- Travel management and attending meetings: planning travel and making necessary logistical arrangements
- Attending meetings, taking minutes at meetings, and/or preparing CEO communications and presentations help keep the CEO optimally organized Offsite: determine a budget, plan an agenda, secure a date, venue, food, and transportation, and finalize and share the agenda
- HR Operation: Cultural values and onboarding process: Managed other day-to-day aspects such as candidate onboarding, including training on HR policies and training on IBO cultural values
- Tech and Product Recruitment: Managed end-to-end recruitment for the tech and product teams for an early-stage start-up and increased team size from 35 to 180 in a span of six months
- Set up new pipelines for sourcing talent (through weekly hiring programs, an internal referral program, social media campaigns, and engagement with 4 new hiring agencies) across different levels (SDE1 to AVP) and different skill sets (full stack engineers, UI/UX designers, product, and program managers); Set up hiring workflow management
- Run a hackathon for the tech team.
Senior Account Manager
Amazon India
Bengaluru
08.2021 - 11.2021
- Assisting partners and retailers in improving the selection of precious jewelry
- Drive seller growth and success
- Optimize search through enhanced product listings
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints
- Analyzed key competitors to respond to competitive threats
- Closed business deals with partner businesses to increase company profits 60%
Senior Executive Assistant
Amazon India
Bengaluru
07.2017 - 08.2021
- Calendar management: This includes planning meetings, scheduling, rescheduling (postpone and reschedule), cancelling, and providing information if attending or not attending the meetings
- Providing timely reminders for attending meetings
- Scheduling 1:1 meeting with leaders, direct reports, and skip-level meetings on a regular basis Managing meeting conflicts
- Travel Support: Domestic Travel and International Travel Visa Formalities Providing advance notification to the travel team on the manager's travel for ticket and accommodation bookings and other formalities Follow- up on the tickets, hotel confirmation, and insurance
- Offsite and Event: End-to-end planning and planning of team activities (such as full team offsite and OP1 execution document offsite) for a large team of 100+ members
- This included planning and negotiation with vendors for the venue, logistics, F&B, etc
- Additional Project- Took additional initiatives (outside of core role) to support business teams such as i) managing Customer Feedback Sessions for Plus Size Store, ii) Managing Softline escalations response tracker, iii) Co-managing brand registry program for Apparel & Shoes, iv) Working on data quality improvement initiatives for Jewelry GL
Executive Assistant to the Chairman
Hinduja Group Pvt Ltd
Mumbai
01.2015 - 06.2017
Executive Assistant to MD / HR Executive
Booker India Pvt Ltd
Mumbai
05.2011 - 12.2014
Secretary at Imago Media Company
Barry John Acting Studio
Mumbai
02.2007 - 04.2011
Customer Service Assistant (GROUND STAFF)
SpiceJet Airlines Pvt Ltd
Mumbai
05.2005 - 01.2007
Education
Certificate: Project Management -
Skillogic Solutions Private Limited
Bengaluru08.2018
MBA: Human Resources Management -
Welingkar Institute of Management - Mumbai
Mumbai12.2013
Skills
- Team Player
- Strong Communication Skills
- Problem Solving Skills
- Goals and performance Calendar Management
- Conflict resolution techniques
Personal Information
Title: SENIOR EXECUTIVE ASSISTANT/ HR PROGRAM MANAGER
Languages
- English
- Hindi
- Sindhi
- Marathi
Hobbies and Interests
- Yoga and Meditation
- Solo Traveler
Timeline
Senior Executive Assistant/ HR Program Manager
Clicktech Retail
06.2023 - Current
HR Operation Manager and EA to CEO
EBO MART PVT LTD
12.2021 - 06.2023
Senior Account Manager
Amazon India
08.2021 - 11.2021
Senior Executive Assistant
Amazon India
07.2017 - 08.2021
Executive Assistant to the Chairman
Hinduja Group Pvt Ltd
01.2015 - 06.2017
Executive Assistant to MD / HR Executive
Booker India Pvt Ltd
05.2011 - 12.2014
Secretary at Imago Media Company
Barry John Acting Studio
02.2007 - 04.2011
Customer Service Assistant (GROUND STAFF)
SpiceJet Airlines Pvt Ltd
05.2005 - 01.2007
Certificate: Project Management -
Skillogic Solutions Private Limited
MBA: Human Resources Management -
Welingkar Institute of Management - Mumbai
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