ROSHNI MORE
Mumbai
Summary
Experienced with a demonstrated history of planning and executing successful projects. Strong organizational and communication skills, and work experience in the most diverse cultures with more than 100 Nationalities and dedicated to delivering exceptional experiences and driving business growth.
Overview
5
5
years of professional experience
Work History
Event Coordinator
Al Barari Group
2023.03 - 2023.11
- Extendable
- Creating event proposals following requested demands and presenting said proposals in a timely manner
- Planning and coordinate all aspects of an event, including venues, guest list, seating arrangement, and dining
- Working with clients to identify their needs and how best to meet such involving the event planning team to program and schedule the various aspects of the event
- Ensuring the events are risk-free by coordinating and working with crowd control and security team
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Front of House
Qatar Airways
2022.07 - 2023.01
- Short-Term Contract 06 Months
- Handling Front of the House and Main Touch Points of the Premium Service
- Areas
- Explain the Policies to the Guest as per the Criteria
- Monitoring Flights for First Class and Business Class Passenger and release them as per there Flight Times
- Assisting Loyalty Members with all aspects of their requirements
- Responded immediately to consumer complaints and gathered necessary data
- To respond with accurate information
Coordinator- Events and Country Management
Expo 2020 Dubai
2021.09 - 2022.04
- Short Term Contract 06 Months
- Curation, Designing, Planning, and Execution of 06 Country Pavillion as per required Country representative required
- Assisting Delegations, Royal Families in Country Pavilions
- Introduced and oversaw mandatory safety training, cutting plant accidents
- Maximized productivity by coaching
- Worked with senior case managers to coordinate team development activities and trainings
- ACHIEVEMENTS
- Interviewed by Emirates TV
- Television, Abu Dabhi Tv and Expo O cial Channel for
Reservation Officer
Dubai International Airport, Transit Hotel
2020.12 - 2021.09
- Covid 19 laid off
- Managed Front Office Operations and Reservations booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Prepared customer invoices, accepted payments and processed refund and cancellation requests
- Handled billing information over phone
- Worked closely with front desk to achieve full occupancy of property.
Team Member
The Taj Mahal Palace
2020.02 - 2020.10
- Covid-19 laid- off
- Greeting guests and acquainting them with the hotel's amenities and VIP Events
- Anticipating guests' needs and solving their problems
- Researching dining and entertainment recommendations and making reservations
- Exceptional communication and interpersonal skills, ensuring effective interaction with clients and guests
Guest Service Assistance, The Oberoi Group
2019.01 - 2020.01
- Fix Term Year 01 Year
- Provided exceptional customer service to ensure guest satisfaction during banquet events
- Assisted with set-up and breakdown of banquet rooms according to event specifications
- Assist with event coordinators to ensure smooth execution of banquet operations
- Organized and Hosted VIP events and was responsible for handling exclusive clients.
Education
Bachelor - Arts of Psychology
Savitribai Phule Pune University
08.2021
Skills
- Communication Leadership
- Adaptability Guest Management
- Amadeus Altea CRM/PMS
- Event Planning
Timeline
Event Coordinator
Al Barari Group
2023.03 - 2023.11
Front of House
Qatar Airways
2022.07 - 2023.01
Coordinator- Events and Country Management
Expo 2020 Dubai
2021.09 - 2022.04
Reservation Officer
Dubai International Airport, Transit Hotel
2020.12 - 2021.09
Team Member
The Taj Mahal Palace
2020.02 - 2020.10
Guest Service Assistance, The Oberoi Group
2019.01 - 2020.01
Bachelor - Arts of Psychology
Savitribai Phule Pune University