ROSHNI PARVEEN
Delhi
Summary
Detail-oriented Assistant Manager offers more than 2-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
6
6
years of professional experience
Work History
Sr. Team Leader -Bussiness Operations
Credgenics
Noida
10.2023 - Current
- Conducted regular performance reviews and provided feedback to team members.
- Developed strategies for improving customer service levels, productivity and efficiency.
- Coached, mentored and trained junior team members on their roles and responsibilities.
- Monitored staff performance through observation, audits and reports.
- Provided guidance to team members in resolving complex issues or complaints.
- Created and implemented effective processes for handling customer inquiries or problems.
- Collaborated with other departments to ensure smooth operations of the team.
- Assessed individual skill sets of team members and allocated tasks accordingly.
- Organized weekly meetings to review progress against goals and objectives.
- Established policies and procedures for the entire team to adhere to.
- Communicated regularly with senior management regarding project updates or changes.
- Ensured compliance with company policies as well as local laws and regulations.
- Maintained up-to-date records of all activities related to the team's operations.
- Managed day-to-day operations of the department while ensuring high standards of quality control.
Assistant Manager
Offshoot Solutions Pvt. Ltd
Noida
09.2022 - 09.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
Assistant Manager
RNFI Services Pvt. Ltd
Noida
05.2021 - 09.2022
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Team Leader
Smart Customer Service Pvt Ltd
05.2019 - 04.2021
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Established clear expectations for employees, providing guidance when needed.
Collection Executive
Enlist Management Consultant Pvt. Ltd.
03.2018 - 02.2019
- Researched and identified delinquent accounts for collection efforts.
- Negotiated payment arrangements with customers in order to settle past due accounts.
Education
Govt Girls Senior Secondry School
Skills
- Advanced knowledge of Excel and Data Presentation
- Powerpoint
- WPS
- DRA Certified
- Certified course in Office administration
- Tracing
Portfolio Experience
- Indusind bank credit card bucket x
- Standard charted 30 and 90 dpd credit card
- ICICI bucket 2 credit card
- ICICI pl write off
- Axis bank auto write off
- Axis bank PL NPA
- Axis commercial vehical bucket x
- Axis commercial I vehical NPA
- Yes bank auto write of
- Aditya birla finance bucket and recovery
- State bank of india credit card Recovery (Region- UP, PUNJAB, RAJASTHAN)
- IARC (HDFC AND TVS)AUTO RECOVERY
Personal Information
- Father's Name: Md Zilani
- Date of Birth: 04/01/99
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Languages
Hindi, English, Urdu
Hobbies and Interests
Writing, Adventure, Internet surfing,
Timeline
Sr. Team Leader -Bussiness Operations
Credgenics
10.2023 - Current
Assistant Manager
Offshoot Solutions Pvt. Ltd
09.2022 - 09.2023
Assistant Manager
RNFI Services Pvt. Ltd
05.2021 - 09.2022
Team Leader
Smart Customer Service Pvt Ltd
05.2019 - 04.2021
Collection Executive
Enlist Management Consultant Pvt. Ltd.
03.2018 - 02.2019
Govt Girls Senior Secondry School
Similar Profiles
ANTIM AMLANANTIM AMLAN
Senior Product Manager at CredgenicsSenior Product Manager at Credgenics
Kewal K KarkiKewal K Karki
SDE III(Tech Lead) at CredgenicsSDE III(Tech Lead) at Credgenics
GAURAV DUBEYGAURAV DUBEY
Legal Consultant at CREDGENICSLegal Consultant at CREDGENICS