ROUNAK CHATTERJEE
Midnapore
Summary
Dynamic consultant with a proven track record at Manhattan Associates, adept in leveraging Manhattan WMoS and MAWM to enhance customer satisfaction. Skilled in Oracle Database management and API testing with Postman, I excel in problem-solving and delivering tailored solutions, ensuring seamless operations and robust support for Central Europe and France region accounts.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Consultant
Manhattan Associates
Bangalore
09.2022 - Current
- Working in the Customer Support Organization (CSO) department, supporting Central Europe region accounts.
- Handling techno-functional activities, triaging customer issues, and providing solutions.
- Designing efficient and stable extensions for customer-specific requirements.
- Developing test scenarios and test cases for functional testing, and performing end-to-end testing for both the platform and MAWM product.
- API testing using the POSTMAN API Testing Tool.
XPDS Level 1 Return Support
Wipro Technology
06.2022 - 08.2022
- Leveraged XPDS and AS400 systems for handling warehouse return processes.
Level 1 Production Support
Wipro Technology
07.2021 - 03.2022
- Communicated with customers to customize solutions based on their expectations.
- Utilize SQL to address and resolve both functional and technical client queries.
- Perform testing inbound and outbound flow of Manhattan WMoS (2019).
Education
B. Tech - CSE
Academy of Technology
01.2021
HIGHER SECONDARY -
Banerjeedanga High School
01.2017
SECONDARY -
Banerjeedanga High School
01.2015
Skills
- Manhattan WMS (Platform)
- Active WMS (MAWM)
- Oracle SQL, MySQL
- Postman
- Salesforce, ServiceNow
- Putty, Filezilla
Personal Information
- Date of Birth: 03/06/200
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Languages
- Bengali (Native)
- English
- Hindi
Hobbies and Interests
- Playing Badminton
- Travelling/Trekking
- Cooking
Accomplishments
- 2 times Spot award winner in Manhattan Associates.
- Awarded with Best Team for delivering and supporting one complex modification for one of the customer in Manhattan Associates.
Certification
- Manhattan Warehouse Management - Level 1,2 and 3.
- Manhattan Active Warehouse Management - Level 1 and 2.
- Manhattan Active SCI - Level 1
Timeline
Consultant
Manhattan Associates
09.2022 - Current
XPDS Level 1 Return Support
Wipro Technology
06.2022 - 08.2022
Level 1 Production Support
Wipro Technology
07.2021 - 03.2022
B. Tech - CSE
Academy of Technology
HIGHER SECONDARY -
Banerjeedanga High School
SECONDARY -
Banerjeedanga High School
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