ROUNAK CHATTERJEE
Bengaluru
Summary
Dynamic consultant with a proven track record at Manhattan Associates, adept in leveraging Manhattan WMoS and MAWM to enhance customer satisfaction. Skilled in Oracle Database management and API testing with Postman, I excel in problem-solving and delivering tailored solutions, ensuring seamless operations and robust support for Central Europe and France region accounts.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Consultant
Manhattan Associates
Bangalore
09.2022 - Current
- Managed technical and functional inquiries for customer accounts in EMEA region, ensuring timely resolutions.
- Triaged customer issues, delivering solutions that improved support operations and customer satisfaction.
- Implemented configuration across multiple workflows, ensuring seamless integrations and reducing operational issues
- Developed stable extensions tailored to customer needs and facilitated go-live support for successful implementations.
- Developed comprehensive test scenarios and cases for functional testing processes.
- Conducted end-to-end testing for both platform and MAWM product functionality.
- Executed API testing utilizing Postman to ensure system reliability.
Project Engineer
Wipro Technology
Chennai
06.2021 - 08.2022
- Delivered production support to maintain system functionality and minimize disruptions.
- Collaborated with customers to tailor solutions that aligned with their specific expectations.
- Utilized SQL to troubleshoot and resolve technical and functional client queries efficiently.
- Perform testing inbound and outbound flow of Manhattan WMoS (2019).
Education
B. Tech - CSE
Academy of Technology
West Bengal01-2021
HIGHER SECONDARY -
Banerjeedanga High School
West Bengal01-2017
SECONDARY -
Banerjeedanga High School
West Bengal01-2015
Skills
- Manhattan WMOS
- Manhattan Active WMS
- Warehouse management
- Oracle SQL
- MySQL
- Salesforce
- Postman
- Jira
- ServiceNow
- Putty
- Filezilla
Certification
- Manhattan Warehouse Management - Level 1,2 and 3.
- Manhattan Active Warehouse Management - Level 1 and 2.
- Manhattan Active SCI - Level 1
Awards
- 2 times Spot award winner in Manhattan Associates.
- Awarded with Best Team for delivering and supporting one complex modification for one of the customer in Manhattan Associates.
Timeline
Consultant
Manhattan Associates
09.2022 - Current
Project Engineer
Wipro Technology
06.2021 - 08.2022
B. Tech - CSE
Academy of Technology
HIGHER SECONDARY -
Banerjeedanga High School
SECONDARY -
Banerjeedanga High School