Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Disclaimer
Languages
Personal Information
Timeline
Generic

ROUSHAN KUMAR JHA

Summary

Results-driven operations management professional with over 5 years of experience in last mile and middle mile logistics, order to cash processes, and team leadership. Proven ability to analyze organizational needs and identify areas for improvement, driving efficiency and effectiveness. Expertise in reporting and sales management across urban environments, contributing to enhanced operational performance.

Overview

5
5
years of professional experience

Work History

Senior Executive

Zomato Hyperpure Pvt. Ltd.
11.2024 - Current
  • Managing operations across multiple departments (Inbound, Outbound, and Inventory) in a 2,00,000 sq. ft. facility.
  • Conducting daily huddles with ground staff to collaborate on tasks and achieve SLA targets.
  • Supporting ground staff in performance metrics, regularity, and implementation of 5S and Kaizen practices.
  • Achieved daily Outbound targets of approximately 250,000 units with 100% QC (Ex-shelf life and damage checks) with a team of 250 members.
  • Coordinating with the purchasing team for scheduling daily appointments, invoicing, and GRNs.
  • Supplying 30 dark stores with approximately 250,000 units daily, utilizing a team of 250 members.
  • Ensuring 100% picking and packing accuracy, maintaining an order fill rate of 100 % and a line fill rate of 100 %.
  • Managing manpower roster for day and night shifts based on load capacity.
  • Maintained 100% inventory accuracy during audits (shelf and bin audits) with zero putaway pendency.
  • Conducting ABC analysis and audits based on the results

Sub Zonal Manager

Shadowfax Pvt. Ltd.
04.2023 - 11.2024
  • Managed 20 Last Mile Hubs, dispatching over 15,000 shipments daily.
  • Executed hub expansion across state in collaboration with stakeholders.
  • Oversaw pin code expansion in North Bihar, improving serviceability.
  • Ensured resource availability for successful pin code expansion initiatives.
  • Developed manpower and deployment strategies targeting high-demand areas.
  • Onboarded new franchise partners to expand business operations.
  • Monitored hub BIC performance, partnering with stakeholders for enhancements.
  • Assessed vendor needs proactively to strengthen relationships and optimize costs.

Team Lead

Delhivery Ltd.
07.2020 - 03.2023
  • To responsible for overseeing all activities within a team (Inbound, Outbound, FM Pickup, LM Dispatch).
  • To responsible for deciding how to approach tasks and develop a plan to accomplish them.
  • To motivates team members, assesses performance & analyze overall data.
  • To responsible for keeping track & various tasks, employees and documents.
  • To responsible for vehicle management with fleet team.
  • Maintain the shipment records for each and every client.
  • Maintain the SLA for each and every shipment to be received at customer premises within the scheduled time.
  • Planning for on time shipments processing with prioritized connection based on cutoffs.
  • Improving service level (IN TAT) by planning & ensuring compliance with the company's procedures and SOP's.

Education

BCA - Computer Application

Maulana Mazharul Haque Arabic And Persian University
Patna
01-2019

Intermediate -

Ram Krishna College
Madhubani
01-2015

Matriculation -

Regional Secondary School
Madhubani
01-2013

Skills

  • Operations management
  • Performance metrics
  • ABC analysis
  • Hub management
  • Manpower planning
  • Process improvement
  • Team leadership
  • Problem solving
  • Cross-functional team coordination

Hobbies and Interests

  • Reading Technical Tutorials
  • Playing Cricket
  • Playing Chess

Disclaimer

I hereby declare that all the above information provided by me is correct to the best of my Knowledge and belief. To work in Your Organization, I will perform my duties with the full satisfaction of my entire superior in the best interest to the management.

Languages

  • English
  • Hindi

Personal Information

  • Date of Birth: 10/05/98
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Timeline

Senior Executive

Zomato Hyperpure Pvt. Ltd.
11.2024 - Current

Sub Zonal Manager

Shadowfax Pvt. Ltd.
04.2023 - 11.2024

Team Lead

Delhivery Ltd.
07.2020 - 03.2023

BCA - Computer Application

Maulana Mazharul Haque Arabic And Persian University

Intermediate -

Ram Krishna College

Matriculation -

Regional Secondary School

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ROUSHAN KUMAR JHA