Rovish Tyagi
AGM MALL OPERATIONS
Muradnagar
Summary
Smooth Operations, Brands Fit-out, Tenant Management, Vendor Management & P & L.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
Language
16
16
years of professional experience
Work History
Assistant General Manager (Mall Operations)
Metro Mahagun Mall, Vaishali (GZB)
06.2024 - 04.2025
- Overall Coordination, Brands fit-out, Smooth Operations, Leasing Coordination , Tenant Management, Vendor Management, P&L, etc.
Senior Manager (Mall Operations)
Signature Global Mall, Vaishali (GZB)
08.2023 - 05.2024
- Take care the Brands Fit-out.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting.
Mall Manager Operations
The Pentagon Mall Haridwar & Shopprix Mall Meerut (Unit of Supertech Group), Haridwar
10.2020 - 08.2023
- Take care of Brands fit-out.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Onboard new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Mall Manager
VVIP Style Mall (Unit of VVIP Group)
03.2018 - 10.2020
- Take care of Brands Fit-out.
- Working to generate the maximum revenue for the Mall.
- Making of Monthly Management Report regarding costing & consumption of consumables and report to Mr. C.O.O. at the end of every month.
- Maintaining check list related to security, Housekeeping on daily, Weekly, Monthly, and Quarterly, Half yearly & yearly basis.
- Guest amenities, maintaining of lost and found items.
- Making of duty rosters of all the concern staff.
- Arrangements of Trainings of Fire to each and every department.
- Co-ordination between Govt. Authorities & Management regarding inspections and approvals.
- To look after mall help desk, Uniform, Floors, Public Areas, and Maintenance of washrooms.
- Vander management.
- Looking hygiene and standards & security of the Mall.
- Co-ordinate with rest of department for the smooth functioning in Mall.
- Proper planning on festive days and events from safety and security point of view.
Mall Manager
The Opulent Mall (Unit Of SVP Builder India Ltd)
04.2010 - 02.2018
- Take care of Brand fit outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Asst. Manager Operations
M.M.X. Mall (unit Of Indo Continental Hotel And Resorts Ltd. Mansing Group)
03.2009 - 04.2010
- To look after all the affairs of Leasing & Marketing, Security, Housekeeping, Pest control, Horticulture, Plumbing, paint, Garbage Disposal & Parking Management of the entire Mall
- Moreover, lessoning with Media for mall promotions and event and time to time promoting the mall through celebrity visits
Education
Diploma - Fire Safety & Management
RML Institute of Skill Development
01.2021
LLB - undefined
C.C.S. University
01.2017
MBA - undefined
IASE University
01.2009
BBA - undefined
C.C.S. University
01.2007
Intermediate - undefined
U.P. Board
01.2004
High School - undefined
U.P. Board
01.2002
Skills
Effective leader
Staff training/development
Recruitment
Relationship building
Decision-Making
Contract Management
Operations management
Strategic planning
Accomplishments
- Certificate of Employee of the Year given by Directors of The Opulent Mall for 2014-15.
- Certificate of Leadership given by C.O.O. of the Opulent Mall for 2013-14.
- Certificate of Excellence for Best Departmental Performance of the year given by Directors of The Opulent Mall for 2012 -13
- Certificate of Appreciation for Best Employee of the Year given by Directors of The Opulent Mall for 2011-12.
- Certificate of Appreciation for Outstanding Performance given by C.O.O of The Opulent Mall in 2011,2015,2016
- Employee of the Month in February 2010 by Mr. President Business Development M.M.X. Mall.
Affiliations
- Participated as Organizer:
- Main coordinator of the college fest.
- Main coordinator of BBA cultural committee IMR
- Runner-up Intra cricket tournament organized by IMR sports club.
- Actively participated in:
- Main Anchor of cultural Event during College Fest.
- Various activities at school level.
- Main Anchor Each and every cultural Event of Mall.
Timeline
Assistant General Manager (Mall Operations)
Metro Mahagun Mall, Vaishali (GZB)
06.2024 - 04.2025
Senior Manager (Mall Operations)
Signature Global Mall, Vaishali (GZB)
08.2023 - 05.2024
Mall Manager Operations
The Pentagon Mall Haridwar & Shopprix Mall Meerut (Unit of Supertech Group), Haridwar
10.2020 - 08.2023
Mall Manager
VVIP Style Mall (Unit of VVIP Group)
03.2018 - 10.2020
Mall Manager
The Opulent Mall (Unit Of SVP Builder India Ltd)
04.2010 - 02.2018
Asst. Manager Operations
M.M.X. Mall (unit Of Indo Continental Hotel And Resorts Ltd. Mansing Group)
03.2009 - 04.2010
High School - undefined
U.P. Board
Intermediate - undefined
U.P. Board
BBA - undefined
C.C.S. University
MBA - undefined
IASE University
LLB - undefined
C.C.S. University
Diploma - Fire Safety & Management
RML Institute of Skill Development