Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Ssoan M

Ssoan M

Service Executive
Kottayam

Summary

Experienced Service Engineer (5 yrs) with a solid background in installing, maintaining, and troubleshooting a wide range of technical systems. Committed to ensuring high customer satisfaction through effective communication and timely service delivery. Also aims to be associated with progressive organization, which gives me scope to update my knowledge and skills in accordance with latest trends, and we part of a team that works dynamically towards the growth of the organization and gain satisfaction thereof.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Service Executive

Oxygen
Kottayam
11.2022 - Current
  • Installing, configuring, and updating operating systems (Windows)
  • Troubleshooting operating system errors and performance issues
  • Installing and configuring software applications (eg; Auto Cad, Gaming applications etc.)
  • Providing technical support to users for software-related issues
  • Troubleshooting software errors and conflicts
  • Updating applications
  • Diagnosing and resolving problems with computers (desktops, laptops), servers, printers, scanners, and other peripherals
  • Replacing faulty components such as hard drives, RAM, motherboards, and power supplies
  • Implementing and maintaining network security measures (antivirus software)
  • Providing technical support to end-users via phone, email, or in-person
  • Responding to and resolving user support requests in a timely manner

Service Engineer as Freelancer

11.2021 - 10.2022
  • Expanded my skill set to include more software installations and hardware repairs

Computer Service Engineer

Popular Computers
Kottayam
01.2020 - 08.2021
  • Diagnosing and resolving problems with computers (desktops, laptops), servers, printers, scanners, and other peripherals
  • Replacing faulty components such as hard drives, RAM, motherboards, and power supplies
  • Repairing or replacing damaged cables and connectors
  • Setting up new computers, servers, and peripherals
  • Configuring hardware settings and ensuring compatibility

Education

Professional Diploma - Fiber Optics and Digital Security Systems

Center For Continuing Education Kerala
Kottayam, India
01.2018 - 12.2019

Desktop & Laptop Chip-level Service Professional -

CORONA Institute of Technology
08.2018 - 11.2018

12th -

NSS Higher Secondary School
Kottayam, India
03.2017 - 12.2018

10th -

Devi Vilasom, Vocational Higher Secondary School
Kottayam, India
01.2015 - 12.2016

Skills

Customer Service

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Personal Information

  • Date of Birth: 10/30/98
  • Nationality: Indian
  • Driving License: Yes

Timeline

Service Executive

Oxygen
11.2022 - Current

Service Engineer as Freelancer

11.2021 - 10.2022

Computer Service Engineer

Popular Computers
01.2020 - 08.2021

Desktop & Laptop Chip-level Service Professional -

CORONA Institute of Technology
08.2018 - 11.2018

Professional Diploma - Fiber Optics and Digital Security Systems

Center For Continuing Education Kerala
01.2018 - 12.2019

12th -

NSS Higher Secondary School
03.2017 - 12.2018

10th -

Devi Vilasom, Vocational Higher Secondary School
01.2015 - 12.2016
Ssoan MService Executive