Nivedhita R S
Customer care executive
Tiruninravur, Chennai
Summary
Looking for a job to prove my abilities and skills to contribute to the growth of the company and continues growth in my learning and career.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Care Executive
HDFC Bank
03.2023 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently. Track, record, report, and store transactional information and special requests
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts
- Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to branch representative.
- Complies with bank operations and security procedures by participating in all dual-control functions and Maintains customer confidence and protects bank operations by keeping information confidential.
Service Officer(Teller)
Kotak Mahindra Bank Limited
05.2021 - 01.2023
- Responsible for daily operations of a full service branch office covering all aspects viz branch service request and customer service request
- Generate and filing of BOD and EOD reports
- Efficiency in delivering Teller Transaction service to the clients and maintained accuracy of cash withdrawals, cash deposit, funds transfer and bank cheque
- Efficiency in delivering the service request are closed with the given TAT
- Consistently achieved the operational targets and developed sound knowledge of the consumer bank products(i.e.Retail assets/ credit cards)
- Processed account opening, closure of accounts, fixed deposits, stop payment of cheques, high value transactions like RTGS, NEFT on average of 100 transactions per day
- Maintained friendly and professional customer interactions.
Online Sales executive
For U Kids Retail Private Limited
02.2018 - 08.2019
- Inventory control and upload, Advertising and Campaigning, Keyword Management and Support solutions
- Listed products in e-commerce channels such as Amazon, Flipkart and tracked daily sale of the products
- Created special campaigns for unmovable products in amazon, flipkart and created frequent reviews and reports with sales and financial data
- Maintained products list in warehouse and maintained sale report of the products.
Education
Master of Computer Applications - Computer Applications
Valliammal College For Women
Chennai, India 10.2014 - 05.2017
Bachelor of Computer Applications - Computer Applications
DRBCCC Hindu College
Chennai, India 06.2011 - 05.2014
12th -
Holy Infant Jesus Mat. Hr. Sec. School
Chennai, India 06.2010 - 05.2011
SSLC -
Holy Infant Jesus Mat. Hr. Sec. School
Chennai, India 06.2008 - 05.2009
Skills
Quick to learn and Grasp new tasks
MS - Office (Excel, word, powerpoint)
Good Listener and Patience
Honest, sincere, and hard work with high level of integrity
Organized and well structure at work
Quick to learn and Grasp new tasks
Disclaimer
I here declare that, above said information are true as of my knowledge.
Timeline
Customer Care Executive
HDFC Bank
03.2023 - Current
Service Officer(Teller)
Kotak Mahindra Bank Limited
05.2021 - 01.2023
Online Sales executive
For U Kids Retail Private Limited
02.2018 - 08.2019
Master of Computer Applications - Computer Applications
Valliammal College For Women
10.2014 - 05.2017
Bachelor of Computer Applications - Computer Applications
DRBCCC Hindu College
06.2011 - 05.2014
12th -
Holy Infant Jesus Mat. Hr. Sec. School
06.2010 - 05.2011
SSLC -
Holy Infant Jesus Mat. Hr. Sec. School
06.2008 - 05.2009