Nivedhita R S
Customer care executive
Tiruninravur, Chennai
Summary
Looking for a job to prove my abilities and skills to contribute to the growth of the company and continues growth in my learning and career.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Care Executive
HDFC Bank
03.2023 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently. Track, record, report, and store transactional information and special requests
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts
- Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to branch representative.
- Complies with bank operations and security procedures by participating in all dual-control functions and Maintains customer confidence and protects bank operations by keeping information confidential.
Service Officer(Teller)
Kotak Mahindra Bank Limited
05.2021 - 01.2023
- Responsible for daily operations of a full service branch office covering all aspects viz branch service request and customer service request
- Generate and filing of BOD and EOD reports
- Efficiency in delivering Teller Transaction service to the clients and maintained accuracy of cash withdrawals, cash deposit, funds transfer and bank cheque
- Efficiency in delivering the service request are closed with the given TAT
- Consistently achieved the operational targets and developed sound knowledge of the consumer bank products(i.e.Retail assets/ credit cards)
- Processed account opening, closure of accounts, fixed deposits, stop payment of cheques, high value transactions like RTGS, NEFT on average of 100 transactions per day
- Maintained friendly and professional customer interactions.
Online Sales executive
For U Kids Retail Private Limited
02.2018 - 08.2019
- Inventory control and upload, Advertising and Campaigning, Keyword Management and Support solutions
- Listed products in e-commerce channels such as Amazon, Flipkart and tracked daily sale of the products
- Created special campaigns for unmovable products in amazon, flipkart and created frequent reviews and reports with sales and financial data
- Maintained products list in warehouse and maintained sale report of the products.
Education
Master of Computer Applications - Computer Applications
Valliammal College For Women
Chennai, India 10.2014 - 05.2017
Bachelor of Computer Applications - Computer Applications
DRBCCC Hindu College
Chennai, India 06.2011 - 05.2014
12th -
Holy Infant Jesus Mat. Hr. Sec. School
Chennai, India 06.2010 - 05.2011
SSLC -
Holy Infant Jesus Mat. Hr. Sec. School
Chennai, India 06.2008 - 05.2009
Skills
Quick to learn and Grasp new tasks
undefinedDisclaimer
I here declare that, above said information are true as of my knowledge.
Timeline
Customer Care Executive
HDFC Bank
03.2023 - Current
Service Officer(Teller)
Kotak Mahindra Bank Limited
05.2021 - 01.2023
Online Sales executive
For U Kids Retail Private Limited
02.2018 - 08.2019
Master of Computer Applications - Computer Applications
Valliammal College For Women
10.2014 - 05.2017
Bachelor of Computer Applications - Computer Applications
DRBCCC Hindu College
06.2011 - 05.2014
12th -
Holy Infant Jesus Mat. Hr. Sec. School
06.2010 - 05.2011
SSLC -
Holy Infant Jesus Mat. Hr. Sec. School
06.2008 - 05.2009
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