Ayesha Sultana
Hyderabad
Summary
Dynamic Customer Care Executive with a proven track record at FABBY Technologies, adept at converting leads into profitable opportunities. Recognized for exceptional communication and problem-solving skills, I thrive in team environments while also excelling independently. Proficient in MS Office, I am eager to leverage my expertise to enhance customer satisfaction and drive business growth.
Overview
1
1
year of professional experience
Work History
Customer Care Executive
FABBY Technologies
05.2016 - 09.2017
- Prospected clients through phone calls and emails
- Generating leads, contacting customers through IM, email and audio calls. Mostly converted leads to opportunities, thereby bringing in the profit which in turn increased business.
- Contacted existing customers to discuss how their needs could be met with our online portal.
- Addressed incoming and outgoing customer inquiries and offered productive solutions that increased customer satisfaction.
- Addressed and resolved customer issues utilizing effective listening and problem solving skills.
Education
B.A. -
Sreevani Women’s Degree and PG college for women
Intermediate - CEC
M.S. Junior College
SSC -
St. Dominic’s High School
Skills
- Highly motivated
- Eager to learn new technologies
- Excellent communication skills
- Excellent interpersonal skills
- Ability to work independently
- Ability to work as part of a team
- Quick learner
- Strong problem-solving skills
- Proficient in MS Office (Word, Excel, PowerPoint)
Languages
- English
- Hindi
- Telugu
- Urdu
- Arabic
Hobbies and Interests
- Culinary arts
- Learning new languages
- Photography
- Reading
- Volunteering for environmental clean-up drives
- Gardening
Disclaimer
I hereby declare that all the statements made in this format are true and complete to the best of my knowledge.
Personal Information
- Date of Birth: 07/14/93
- Gender: Female
- Nationality: Indian
Strengths Skills
- Highly motivated and eager to learn new technologies.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Quick learner with strong problem-solving skills.
- Proficient in MS Office (Word, Excel, PowerPoint).
Timeline
Customer Care Executive
FABBY Technologies
05.2016 - 09.2017
B.A. -
Sreevani Women’s Degree and PG college for women
Intermediate - CEC
M.S. Junior College
SSC -
St. Dominic’s High School
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