Ayesha Sultana
Hyderabad
Summary
Dynamic Customer Care Executive with a proven track record at FABBY Technologies, adept at converting leads into profitable opportunities. Recognized for exceptional communication and problem-solving skills, I thrive in team environments while also excelling independently. Proficient in MS Office, I am eager to leverage my expertise to enhance customer satisfaction and drive business growth.
Overview
1
1
year of professional experience
Work History
Customer Care Executive
FABBY Technologies
05.2016 - 09.2017
- Prospected clients through phone calls and emails
- Generating leads, contacting customers through IM, email and audio calls. Mostly converted leads to opportunities, thereby bringing in the profit which in turn increased business.
- Contacted existing customers to discuss how their needs could be met with our online portal.
- Addressed incoming and outgoing customer inquiries and offered productive solutions that increased customer satisfaction.
- Addressed and resolved customer issues utilizing effective listening and problem solving skills.
Education
B.A. -
Sreevani Women’s Degree and PG college for women
Intermediate - CEC
M.S. Junior College
SSC -
St. Dominic’s High School
Skills
- Highly motivated
- Eager to learn new technologies
- Excellent communication skills
- Excellent interpersonal skills
- Ability to work independently
- Ability to work as part of a team
- Quick learner
- Strong problem-solving skills
- Proficient in MS Office (Word, Excel, PowerPoint)
Languages
- English
- Hindi
- Telugu
- Urdu
- Arabic
Hobbies and Interests
- Culinary arts
- Learning new languages
- Photography
- Reading
- Volunteering for environmental clean-up drives
- Gardening
Disclaimer
I hereby declare that all the statements made in this format are true and complete to the best of my knowledge.
Personal Information
- Date of Birth: 07/14/93
- Gender: Female
- Nationality: Indian
Strengths Skills
- Highly motivated and eager to learn new technologies.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Quick learner with strong problem-solving skills.
- Proficient in MS Office (Word, Excel, PowerPoint).
Timeline
Customer Care Executive
FABBY Technologies
05.2016 - 09.2017
B.A. -
Sreevani Women’s Degree and PG college for women
Intermediate - CEC
M.S. Junior College
SSC -
St. Dominic’s High School
Similar Profiles
Katelin ThomasKatelin Thomas
Petting Zoo Attendant at Fabby BishopPetting Zoo Attendant at Fabby Bishop
Vyankatesh WakharkarVyankatesh Wakharkar
Team Lead at Tata Technologies Ltd, Tata Technologies LimitedTeam Lead at Tata Technologies Ltd, Tata Technologies Limited
Ayush SinghAyush Singh
Client Partnership Manager at Tyroo Technologies Ltd (Divison of Smile Internet Technologies Ltd)Client Partnership Manager at Tyroo Technologies Ltd (Divison of Smile Internet Technologies Ltd)
Sameer TelikicherlaSameer Telikicherla
PAM Consultant at Capgemini India Pvt Ltd.PAM Consultant at Capgemini India Pvt Ltd.
Shalini BathalaShalini Bathala
Lead – Business Technology Manager at BayerLead – Business Technology Manager at Bayer