Sahithya Ravichandran
Senior VOIP Engineer
Chennai,India
Summary
Senior Engineer with over 12 years of expertise in telecom software testing, customer support, and software implementation. Demonstrates a track record of operational excellence, leadership success, and a thorough understanding of the operational elements required for customer success.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Senior Engineer
Servion Global Solutions Pvt Ltd
Chennai
2022.03 - Current
- Implemented and managed a Cisco UCCE deployment across 13 countries for a major South African telecom provider.
- Reviewed project specifications and designed UCCE solutions that met or exceeded customer expectations.
- Created ICM Inbound and Outbound configurations and Configured Cisco Call Manager, CUSP, CUBE, CUIC, and CCMP
- Responsible for collecting and configuring business configurations in UCCE system.
- Skilled at working independently and collaboratively in a team environment.
Senior Test Engineer
Door Sabha Nigam Limited
Chennai
2021.05 - 2022.02
- Managed test activities and ensuring continuous improvement in the testing and deployment processes.
- Collaborated with inter-departmental and operation teams to assess product usage and provided technical advice to improve the quality of engineering.
- Created comprehensive test plans, test scripts, and use cases to support testing objectives.
- Completed functional and regression tests of new software builds to assess performance and success of bug fixes.
- Identified and tracked software defects and supported developers in resolving problems by completing additional tests.
- Provided necessary demos to deployment and operation teams on new features.
- Prepared installer and documentation for deployment.
- Trained junior testers in company standards, testing protocols and testing software
Senior Consultant
Capgemini Technology Services India Ltd
Chennai
2020.10 - 2021.04
- Gathered requirements from various LOBs and developing ICM Inbound and Outbound configurations to solve complex business problems.
- Troubleshoot and resolve issues with Agent Login and Call Flow in ICM and CVP systems.
- Collaborated with Cisco Team to resolve technical issue escalated to Cisco.
- Streamlined key process by implementing a method to improve efficiency.
- Assisted and carrying out the change management process.
Senior Test Engineer
Telekonnectors LTD
Chennai
2019.03 - 2020.10
- Participated in end-to-end activities such as planning, implementing, and testing various conferencing solution functionalities, as well as present test reports.
- Supervised test activities and ensured continuous improvement by tracking, test cases and bug reports.
- Prepared installer for deployment, created deployment documentation, and improved deployment processes on a continuous basis.
- Trained junior testers in company standards, testing protocols and testing software.
Senior VOIP Engineer
tekVizion Voice Solutions Pvt. Ltd
Chennai
2017.04 - 2019.02
- Created test topologies / improve existing topologies for various UC versions such as CUCM, CUC, IM&P, and Social Minor.
- Proven ability to learn new product quickly and gained strong leadership skills by managing projects individually from start to finish.
- Configured and integrated third-party UC applications with Cisco collaboration products, as well as test to certify the third-party applications, including detailed test report and configuration guide.
- Developed new test cases and test plans for new application types, as well as revising existing test plans to meet customer needs.
- Communicated directly with customers about status and issues from the requirement till completion.
- Worked well in a team setting, providing support and guidance
Senior Project Engineer
Wipro Limited
Chennai
2010.08 - 2016.09
- Developed and managed test topologies for various UCCE versions and incorporating new features.
- Created comprehensive test strategy, test plan, test case to support testing objectives.
- Tested functional and regression of new features or updates in comparison to existing UCCE and EIM-WIM solution.
- Analysed and reproduced Customer Found Regression (CFR) and Customer Found Defect (CFD) with a root cause analysis report from QA perceptive.
- Troubleshoot and resolve issues in lab setups, as well as assisted development and customer teams in reproducing customer-reported issues.
- Developed and performed performance testing of UCCE and EIM-WIM solution to qualify the hardware and software with IOPS Data.
Education
Masters of Technology - Software Engineering
BITS Pilani
Rajasthan 2011.04 - 2014.05
Bachelor of Science - Communication and Computer, Science
SASTRA UNIVERSITY
TamilNadu 2007.06 - 2010.05
Skills
Solution Testing, Regression Testing, Acceptance Testing, Exploratory Testing, Localization Testing, Performance Testing, Negative Testing, Installation Testing, Web Testing, Interoperability Verification Testing
undefinedAccomplishments
· Received the "Prodigy" award for my involvement in Cisco's EIM-WIM testing activities.
· Acquired the "Feather in my cap" award for completing the testing of contact centre reporting at a rapid pace with high-quality.
· Reduced a test plan of 1000+ test cases to 350 test cases for use in regression and acceptance testing, thoroughly covering all product features, which supported in the discovery of 200+ defects in a release and Received client management's "Best productive engineer" award for discovering the most defects.
· Has successfully guided a three-person team through a critical stage of a product release.
· Tried localization testing in a customer environment and received positive feedback from client managers for the extensive coverage.
· Implemented test and bug tracking tools, resulting in a significant improvement in the team's process handling methods.
· Received Servion's individual contributor award within the first year of employment.
Timeline
Senior Engineer
Servion Global Solutions Pvt Ltd
2022.03 - Current
Senior Test Engineer
Door Sabha Nigam Limited
2021.05 - 2022.02
Senior Consultant
Capgemini Technology Services India Ltd
2020.10 - 2021.04
Senior Test Engineer
Telekonnectors LTD
2019.03 - 2020.10
Senior VOIP Engineer
tekVizion Voice Solutions Pvt. Ltd
2017.04 - 2019.02
Masters of Technology - Software Engineering
BITS Pilani
2011.04 - 2014.05
Senior Project Engineer
Wipro Limited
2010.08 - 2016.09
Bachelor of Science - Communication and Computer, Science
SASTRA UNIVERSITY
2007.06 - 2010.05
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