Rohan Santra
Business Analyst Manager
Bengaluru,Karnataka
Summary
Dedicated and results-oriented professional with 10+ years of experience in the Insurance industry, specializing in the Guidewire Insurance Suite. A penchant for requirements engineering and experiential testing, seeking a Senior Manager position in a dynamic organization where my skillset and expertise can be utilized to drive business growth and success by configuring Guidewire platforms and integrating them with internal applications and external service providers, while effectively collaborating with client SMEs and development teams.
Overview
11
11
years of professional experience
7
7
Certificates
Work History
Business Analyst Manager
PwC Advisory
07.2022 - Current
- Heading a team of eight business analysts, specializing in Digital and Integration tracks responsible for gathering and documenting business requirements for a large scale full suite legacy transformation Guidewire suite project.
- Collaborate with client SMEs, Guidewire Architects, and Configuration and Integration Developers to configure Guidewire platforms.
- Develop comprehensive business requirement documents, story cards, test scripts, workflow, and process flows for Guidewire Insurance Suite .
- Conduct regular audits of project progress to ensure on-time delivery and within budget
- Interface with business SMEs, showcasing strong requirements elicitation, negotiation, and presentation skills.
Senior Associate
PwC Advisory
08.2019 - 07.2022
- Demonstrated expertise in P&C Insurance domain, ensuring effective communication of complex concepts to both technical and non-technical stakeholders.
- Collaborated with clientele, stakeholders, and third-party vendors to implement PwC's first-ever comparator project
- Estimated effort, managed sprint backlog, and facilitated defect triage meetings and daily standup to optimize productivity and overcome impediments
Technology Consultant
Deloitte USI
02.2017 - 07.2019
- Sprint and regression tester for Policy Center and Guidewire Portal in one-of-its kind full suite legacy transformation project
- Defined, created and controlled testing environments for successful software deliverables.
- Efficiently organized and coordinated town halls, client meetings across projects
QA Engineer
Alshaya India
01.2016 - 02.2017
- Established end-to-end testing framework which led to process refinements in defect tracking, test plan and strategy
- Hands-on experience in retail domain - Point of Sales, payment, sales and inventory management
System Engineer
Tata Consultancy Services
01.2013 - 12.2015
- Expertise in web-based application testing for UK's largest workplace pensions provider
- Performed UAT batch run support with clients, enabling them complete acceptance tests within stipulated timelines
- Supported test review, defect control and configuration management within delivery pipeline.
Education
Bachelor of Technology - Electronics And Communications Engineering
Gandhi Institute of Engineering And Technology
Rayagada, OD, IN 07.2008 - 2012.08
Skills
P&C Insurance Domain Experience
Accomplishments
- Authored Point-of-view (PoV) on Automated Medical Fraud Detection won the firm-wide PwC event
- Conceived and effectuated the idea of utilizing Google Assistant for claim FNOL, which expedited claim FNOL by 7 minutes
- Won whitepaper contest on Swarm Intelligence
- Spearheading PwC's initial learning program for freshers and new joiners which provides training in Insurance domain and Guidewire
- Client recognition for automating regression suite that enabled 80% reduction in QA effort
- Earned ‘Sparkling Star' accolade from program director for designing SIT scenarios suite which led to finding 150+ defects
- Leading PwC's photography club that trains enthusiasts with talk-shows and collaborative events
- Awarded Quality Master in Deloitte for finding the highest number of defects
Certification
Guidewire Ace Certification - PolicyCenter 10.0 Business Analyst
Timeline
Guidewire Ace Certification - PolicyCenter 10.0 Business Analyst
01-2023
Requirements Engineering - Secure Software Specifications - Coursera - University of Colorado Boulder
08-2022
Business Analyst Manager
PwC Advisory
07.2022 - Current
Associate in General Insurance (AINS) - 21: Property & Liability Insurance Principles
03-2020
Certified Scrum Product Owner (CSPO)
12-2019
Senior Associate
PwC Advisory
08.2019 - 07.2022
Technology Consultant
Deloitte USI
02.2017 - 07.2019
QA Engineer
Alshaya India
01.2016 - 02.2017
ISTQB Certified Foundation Level Tester
01-2015
System Engineer
Tata Consultancy Services
01.2013 - 12.2015
Oracle Certified Java Programmer (OCJP)
07-2012
BEC (Business English Certificate) Vantage
05-2010
Bachelor of Technology - Electronics And Communications Engineering
Gandhi Institute of Engineering And Technology
07.2008 - 2012.08
Tools
- Figma
- Zeplin
- Postman
- HP QC (ALM)
- Jira
- SQL Developer
- Confluence
- HP Agile Manager
- Google workspace
- Miro
- Jenkins
- Katalon
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