R.T. SIVAKUMAR

Oversaw credit card infrastructure management including OS patching and SSL support.

Led onshoring projects for credit card systems, focusing on ID management improvements.

Implemented multi-factor authentication (MFA) to reinforce digital security frameworks.

Directed mobile app release cycles ensuring adherence to audit and compliance requirements.

Maintained real-time monitoring and deployment processes for efficient operations.

• Managed end-to-end branch operations for CASA accounts including account opening, KYC compliance, and documentation.
• Handled day-to-day transactions, customer servicing, and issue resolution related to savings and current accounts.
• Ensured adherence to internal controls, audit requirements, and regulatory guidelines for CASA operations.
• FLEXCUBE – Handling CASA, TD, Service Charges
• Hands-on experience in Oracle FLEXCUBE handling CASA and Term Deposit (TD) account maintenance and operations.
• Managed service charge setup, modifications, and periodic charge application related to CASA products in FLEXCUBE.
• Supported branch users in transaction processing, issue analysis, and reconciliation of CASA-related charges and TDs.
• MIS Reporting
• Hands-on experience in preparing and analyzing MIS reports related to CASA balances, account movements, and customer trends.
• Generated periodic CASA MIS for management review to support business tracking and decision-making.
• Generated ad-hoc reports based on audit requirements and different business needs, ensuring accuracy and timely delivery.

• Posted for CBS 11.7 Up-gradation project and handled CASA / CIF.
• Handled SQL Query updation for queries available in ETLs / LVBNET etc.
• Handled various in-house applications testing and moved to production.
• Service Charges handled outside CBS – SQL function has been prepared and tested in CBS and moved to production. 90% of the charges were handled outside the CBS and now 5% alone handled outside CBS.
• Project DIGIGO – discussion with vendor / testing the application.
• Temporarily moved to MIS department after amalgamation.
• Handled various Audit reports
• RBI Hourly data and other hourly reports to all stake holders (handled manually) – Requirement document prepared for automation of this report and report got automated.
• Data Discovery Project
• RBI REPORT – LVBNET Front End Testing
• Adhoc Report request from various dept.
• Audit Report on request by IOB
• Service Management Call Project
• Handling CASA Integration project / Branch Connect / GST Application and any other works assigned by my superiors.

• Joined as Branch Manager and handled the branch smoothly without any grievances on customer as well as staff.
• Various Business were brought to the branch with happiness of customers.
• Promoted as Sr. Manager.

• Handled day to day works, and also handled FCC related transactions (Inland).
• Reconcile RBI mirror accounts and Currency Chest Transactions.
• Branch Support during Demonetisation.

• Joined on formation of Centralisation Project and testing Account Opening Software.
• On failure of the application, various macro excel programs have been created for generating GEFU file, Folder Creations, etc.
• KYC verification of Account opening forms. Uploading and handling rejection in CBS.
• Got Promoted as Dy. Manager on regular promotion process.
• Completed CAIIB Course and got reward and increment from HR.
• Handled ATM Card issuance Department and resolved various issues and having good rapport with Vendors (i.e. Card / Switch / Dispatch vendors)

• Handled day to day checker operations and also handled Thallakulam Clearing Cell.
• Deputed to Madurai Main Branch for Reconciling GLs / Internal Accounts along with day to day works.
• Deputed to Madurai Regional Office on formation. Handled all system related activities and worked in Planning Department. Have done various Excel Formats to handle routine works easily. Preparing various reports for regional branches during their review meetings.

• Joined as a Clerk
• Completed Probation period of 6 months and confirmed on JAN-2007. Handled day to day teller operations.
• Completed JAIIB Course and got reward and increment from HR.
• Got promoted as Asst. Manager on Fast Track.