RUBEN CHHETRY
Siliguri
Summary
Dynamic Manager with expertise in operations management and staff development. Leads end-to-end processes for tea procurement and inventory forecasting, achieving cost reductions while exceeding revenue targets. Enhances team performance through targeted training programmes and performance reviews.
Overview
9
9
years of professional experience
1
1
Certification
Work History
MANAGER
GOODRICKE GROUP LTD
DARJEELING, INDIA
02.2024 - Current
- Led end-to-end operations including tea procurement, inventory forecasting, and vendor negotiations for premium Darjeeling teas (orthodox, CTC, first flush/moonlight blends), reducing costs and aligning with festive sales targets
- Managed lounge revenue planning to exceed ₹6Cr in 2026 via KPI tracking, staff allocation (e.g., food/hot tea targeS, and cross-functional coordination for retail/packet/loose tea sales.
- Oversaw staff motivation, event planning, and daily performance metrics; handled bulk purchases and quality assessments for tourism-driven hospitality
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Monitored staff performance and developed improvement plans.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Led team of 25 employees, fostering a collaborative environment to meet project deadlines efficiently.
- Implemented cost-saving strategies, resulting in a 15% reduction in operational expenses over two years.
- Enhanced customer satisfaction levels by 20% through the introduction of a new feedback system.
BUISNESS DEVLOPMET MANAGER
Aviva
Siliguri, INDIA
04.2021 - 04.2023
- Acquired new customers to drive sales and achieve monthly targets for life insurance products.
- Facilitated sales initiatives through proactive follow-up with leads and channel partners.
- Spearheaded core sales initiatives for life insurance products to enhance market presence.
Senior Area Sales Manager
HDFC ERGO
SILIGURI, INDIA
03.2020 - 04.2021
- Monitored sales team performance and delivered targeted training to enhance achievement of objectives.
- Cultivated new business partnerships to enhance customer acquisition and drive revenue growth.
- Optimised sales pipeline management to ensure continuous business flow and achieve sales objectives.
- Forecast product sales to exceed quarterly and annual sales goals.
- Facilitated regular team meetings to align on targets, strategies, and resolve issues impacting sales performance.
- Guided sales team in navigating challenging negotiations to secure mutually beneficial deals.
EXECUTIVE
GO AIRLINES
BAGDOGRA, INDIA
06.2017 - 06.2019
- Assisted customers with inquiries regarding service to enhance their overall experience.
- Conducted thorough checks on baggage and hand luggage to ensure compliance with safety regulations.
- Implemented robust security measures for aircraft to mitigate risks of sabotage.
Education
Bachelor of Arts - BACHLOR DEGREE
SHIATS
ALLAHABAD01-2014
Skills
- Vendor negotiation
- Inventory forecasting
- Revenue planning
- Staff training
- Operation Management
- Customer acquisition
- Client relationship building
- Cost reduction strategies
- Market analysis
- Brand development
- KPI monitoring and analysis
Languages
Hindi
Upper Intermediate
B2
English
Proficient
C2
Bengali
Intermediate
B1
Nepali
Proficient
C2
Certification
Professional Qualifications
- Post Graduate Diploma in Computer Application
- Diploma in Computer Application
- AVSEC (Aviation Security) Certification
- 2-Year Diploma in Hotel Management
Interests
- Music, biking, vlogging
Timeline
MANAGER
GOODRICKE GROUP LTD
02.2024 - Current
BUISNESS DEVLOPMET MANAGER
Aviva
04.2021 - 04.2023
Senior Area Sales Manager
HDFC ERGO
03.2020 - 04.2021
EXECUTIVE
GO AIRLINES
06.2017 - 06.2019
Bachelor of Arts - BACHLOR DEGREE
SHIATS