Rubia Samreen
Service & Contract Manager - Customer
Navi Mumbai
Summary
Customer Relationship Management professional holding an Executive MBA from IIMC & NICMAR, over 10 years of experience. Expertise in interacting with end-users to deliver exemplary services while ensuring seamless coordination with the operations team.
Overview
11
11
years of professional experience
1
1
Language
Work History
Service & Contract Manager - Customer
Colt Technology Services
05.2023 - Current
- Managing customer services in co-ordination with Operations and Incident Management Team.
- Reporting to Global Service Head and Country Head.
- Co-ordination with billing team for customer services.
- Maintained an organized repository of all active contracts, allowing easy access for relevant stakeholders when needed.
- Resolved contractual obligations in a timely manner, minimizing potential risks.
- Collaborated with cross-functional teams to develop comprehensive contract strategies aligned with company objectives.
- Facilitated communication between internal teams and external partners, ensuring seamless collaboration throughout the contracting process.
- Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
Assistant Project Manager
AECOM India Pvt Ltd
06.2022 - 05.2023
- Design Management for DC projects with Permitting approvals.
- Customer focused due to super fast track projects.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Played a key role in resolving conflicts between team members or stakeholders that could potentially delay projects.
Senior Consultant - Contracts
Masin Projects Pvt Ltd
06.2021 - 01.2022
- Provided expert guidance to customer on contract interpretation and application.
- Implemented effective contract tracking systems to customer, ensuring timely renewals and reducing potential liabilities.
- Reviewed contracts by verifying accuracy and resolving discrepancies before submitting it to customer.
- Led development and review of contractual documents binding relationship between company and clients, partners, vendors and employees.
Planning Manager - Customer Connect
Sterling & Wilson Pvt Ltd
07.2018 - 06.2021
- Developed comprehensive project plans for successful execution, meeting deadlines as per customer requirements.
- Led the team of 2 Engineer for Customer Connect. Initiated to minimize the customer complaints in projects.
- Streamlined workflow processes, reducing redundancies to achieve the goal zero customer complaints.
- Collaborated with cross-functional teams to ensure projects aligned with company goals and objectives committed to client.
Monitoring Manager
Atlanta Pvt Ltd
12.2016 - 02.2017
- Developed streamlined reporting methods for enhanced decision-making and strategic planning.
- Reduced response times to incidents with efficient monitoring protocols and procedures.
Senior Planning Engineer
Runwal Developers
04.2016 - 09.2016
- Collaborated effectively with clients to understand requirements, develop plans, and ensure alignment between expectations and deliverables throughout projects'' lifecycles.
- Prepared detailed project report for management review.
Planning Engineer
Samsung Pvt Ltd
04.2013 - 04.2016
- Developed customized reports for stakeholders, presenting key performance indicators that informed decisionmaking.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Participated in weekly progress meetings, providing updates on schedule adherence, resource allocation, and overall project health.
Education
Executive Programme in General Management (EPGM) - Business Administration And Management
Indian Institute of Management, Kolkata
Mumbai, India04.2020
Post Graduate Programme in Advanced Construction Management (ACM) -
National Institute of Construction Management & Research
Pune04.2011
Bachelor of Engineering (Civil) -
GITAM University, Visakhapatnam
Visakhapatnam, India04.2008
Skills
Accomplishments
- Excellent performer in Sterling & Wilson Pvt Ltd.
- Achieved Best performance award in Samsung CT in the year 2016.
- Active-Participant in PMP workshop conducted in 2015.
- Active participation in the L&D process change training in Sterling & Wilson, Conducted in2018.
Personal Information
- Date of Birth: 01/06/90
- Gender: Female
- Marital Status: Married
Timeline
Service & Contract Manager - Customer
Colt Technology Services
05.2023 - Current
Assistant Project Manager
AECOM India Pvt Ltd
06.2022 - 05.2023
Senior Consultant - Contracts
Masin Projects Pvt Ltd
06.2021 - 01.2022
Planning Manager - Customer Connect
Sterling & Wilson Pvt Ltd
07.2018 - 06.2021
Monitoring Manager
Atlanta Pvt Ltd
12.2016 - 02.2017
Senior Planning Engineer
Runwal Developers
04.2016 - 09.2016
Planning Engineer
Samsung Pvt Ltd
04.2013 - 04.2016
Executive Programme in General Management (EPGM) - Business Administration And Management
Indian Institute of Management, Kolkata
Post Graduate Programme in Advanced Construction Management (ACM) -
National Institute of Construction Management & Research
Bachelor of Engineering (Civil) -
GITAM University, Visakhapatnam
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