RUBY HASPATEL
Mumbai
Summary
Detailed Customer Service Specialist, seamlessly responds to emails and phone calls, schedules meetings, and ensure smooth order process for clientele. Problem-solver and critical thinker with a research-oriented approach and an outstanding grasp of spelling and grammar. Works remotely with little to no supervision. professional offering background in client relationship management. Worked hand-in-hand with clients to pinpoint needs and tackle specific challenges to support goal achievement.
Overview
10
10
years of professional experience
Work History
Client Relations Manager
Sandberg & Sikorski
Remote
11.2023 - 12.2024
- Provided exemplary level of service to customers to extend relationships for future business opportunities.
- Streamlined customer onboarding processes to improve first impressions and long-term satisfaction.
- Assisted customers with custom orders, ensuring the right CAD and pricing are being rolled out.
- Exclusively handling customer support inbox for S&S
- Helping customers with RA# and assisting with the entire repair process.
- Sourcing diamonds for the PD team when producing pieces in NY. And coordinate with the factory in India to ensure smooth services.
Senior Customer Service Representative
Belgium NY LLC
Remote
04.2018 - 08.2022
- Providing the customers with information on the diamonds, and making a memo for the street and out-of-town customers.
- Emailing the pricing policy and frequently checking with customers for feedback to improve customer service.
- Ensuring that the clients are getting a first-call resolution for their queries.
- Making cold calls to the customers who have not done any business with us within the quarter, understanding their needs, and retrieving such clients.
Collections Specialist
Expert Source Pvt. Ltd.
Remote
04.2015 - 03.2018
- Soft collections for medical laboratory bills for patients.
- Explaining the insurance procedure, co-payments, and Explanation of Benefits.
- Taking their credit card and account details over the phone and closing the bills.
- Building rapport with the patients, and timely follow-up for payments.
Education
High School Diploma -
Mumbai University
Mumbai, Maharastra06.2019
Skills
- Excellent Communication Skills
- Time Management Skills
- Willingness To Learn
- Empathy Skills
- Ability to perceive clients
- Customer Management Skills
- Email and Calls Follow Up
Languages
- English, Fluent
- Hindi, Native
Timeline
Client Relations Manager
Sandberg & Sikorski
11.2023 - 12.2024
Senior Customer Service Representative
Belgium NY LLC
04.2018 - 08.2022
Collections Specialist
Expert Source Pvt. Ltd.
04.2015 - 03.2018
High School Diploma -
Mumbai University
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